Hennessy Lexus of Gwinnett
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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I had a great service experience as always! My previous service technician has moved on and I was assigned to Brandon Thompson. What a delight, from the first handshake and smile upon gree My previous service technician has moved on and I was assigned to Brandon Thompson. What a delight, from the first handshake and smile upon greeting me, I knew I would be taken care of. Brandon was very professional, yet friendly, efficient, knowledgeable, and thorough. He's definitely maintaining the reason I drive a hour to service my car at Hennessey. My vehicle was cleaned well, it was in sad shape and they made it shine again, inside and out. More
I do not recommend buying a vehicle from Hennessy Lexus of Gwinnett. They (salesman Hussein) sold me a vehicle stating it had a shocks issue ($700), but it was a transmission issue ($5k). They did not take of Gwinnett. They (salesman Hussein) sold me a vehicle stating it had a shocks issue ($700), but it was a transmission issue ($5k). They did not take responsibility for the issue. In fact, the manager, Hugh, just questioned why I would buy a big vehicle if I didn’t have a big family, which is none of his business. He also said after the fact that they discounted the vehicle a lot more in case of a bigger issue, which is very dishonest. Another manager, Rich Mohoney, never got back to me. They do not care about wasting their customer’s time and money. More
I found the perfect car online here and contacted the dealership to purchase. I was then basically ignored for two days until contacting them again. At which time I was told it had sold. I subsequently dealership to purchase. I was then basically ignored for two days until contacting them again. At which time I was told it had sold. I subsequently purchased another BMW at another dealership for much more money. Not satisfied with the service level AT ALL. More
My wife and I start shopping for a new car at Hennessy Lexus of Gwinnett on Feb. 05-2024. Leave and Went to another Lexus Dealer but came back to this Hennessy Lexus of Gwinnett because of Joe Ball hospit Lexus of Gwinnett on Feb. 05-2024. Leave and Went to another Lexus Dealer but came back to this Hennessy Lexus of Gwinnett because of Joe Ball hospitality, attention and knowledge, took the time to explain TX 350 feature. Got a chance to meet Tom willing to work with me on the number to make me the new Owner of the TX 350. This is my first foreign car, been driving an American car for 48 years. Colin Barker in the Financial Department takes time to explain the paper work. Mr. Rich Mahoney was taking out of his busy time call to follow up with me about my experience at the Dealership and congrats on my purchase. Gentlemen keep up the good works. More
Branson So is the most genuine & honest person I’ve ever done business with in sales! I truly won’t trust anyone else from now on. Tom & Catherine were also extremely trustworthy. My experience was PHENOMEN done business with in sales! I truly won’t trust anyone else from now on. Tom & Catherine were also extremely trustworthy. My experience was PHENOMENAL! 10 stars! More
Thank you for taking time to explain the Lexus Tx 350 with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, nev with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, never forget that he is taking loudly to my husband and making my kids scared Don’t look down asian people, I would like to say the manager, you’re not a bossy man and you are just working for the Lexus company, so you should know that your job description and next time don’t be rude with me, be careful if next time the customers come with a kids and family. I mean manager man, I mean manager man, not you, you are already a good for customers Thank you for helping us to get new car Lexus tx350. More
Brandon So assisted us with the cash purchase of a used vehicle in January 2024. Brandon’s approach with us was excellent throughout. There was no “hard sell” (truly! How amazing!), and he made the purchas vehicle in January 2024. Brandon’s approach with us was excellent throughout. There was no “hard sell” (truly! How amazing!), and he made the purchase seamless. Brandon was professional, personable, thorough and knowledgeable about the vehicle we were purchasing and provided an excellent test drive. There were a few issues with the vehicle that we wanted resolved (no fault of Brandon’s) and he promptly and efficiently made those right. HLoG have their people, processes and facility nailed - high level of excellence - it was seamless. More
Charles did not deliver on his word, as there were a couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat bu couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat business with him. This is the stuff consumers dread and why stereotypes exist for car salesmen. More
Brandon So, my husband and I had a great experience. Brandon is very knowledgeable and helpful. Brandon is very knowledgeable and helpful. More
Danny Hua is a nice and responsive person he is just really slow to get back and fourth to you if you want a fast person I would not recommend. really slow to get back and fourth to you if you want a fast person I would not recommend. More