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Hennessy Lexus of Gwinnett

Duluth, GA

4.3
910 Reviews

3383 Satellite Boulevard

Duluth, GA

30096

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Showing 910 reviews

September 29, 2023

This is a very large dealership. It has a large inventory, which I found to be helpful. The downside of it is that they seem to be super busy, so many parts of the process took longe More

by alexiscohen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Barker, Brandon So, Matthew Kramer
Oct 04, 2023 -

Hennessy Lexus of Gwinnett responded

Alexis, we appreciate you taking a moment to leave both positive and constructive feedback as we're always looking for ways to improve our process. Though we're honored and delighted to hear that our customer service made a lasting positive impression on you, we regret to hear about any lengthiness that caused your purchase with us to be anything less than excellent. Be it for sales or service, we look forward to serving you again down the line and earning that 5th star! Sincerely, The Hennessy Lexus of Gwinnett Team

September 28, 2023

Brandon was great selling the car. He made it easy and quick. Would come back to this Lexus dealership. More

by JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon So
Oct 04, 2023 -

Hennessy Lexus of Gwinnett responded

JR, we're truly pleased to hear that Brandon's expertise made for a quick and easy purchase process! We will be sure to share your high remarks with Brandon and the rest of our Sales Staff. We look forward to serving you again in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

September 09, 2023

After going to another Lexus dealership, I ended up at Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purcha More

by lexusowner402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rich Mahoney, Charles Washington, Vic Tran
Sep 13, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for taking time to share concerns about your recent purchase experience with us. Overall, we're so sorry to have missed the mark with you on communication. This is not the Hennessy way. We invite you to call 770.680.1000 at your convenience to share your concerns with Hannah Blanton. We look forward to speaking with you. Sincerely, The Hennessy Lexus of Gwinnett Team

Sep 14, 2023 -

lexusowner402 responded

Thank you for the response, I saw this noted on my Google review and I did call Hannah Blanton on Monday, September 11th and left a message since she was not available. I am now awaiting a return phone call.

September 07, 2023

I am writing the very first review as I was little bit shock on the visit to Lexus Hennessy Gwinett. First of all, I understand the dealer needs to sell the cars for their job But I don't think Keith Per More

by Potential Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Keith Perkins
Sep 13, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you for taking the time to share your experience; it certainly does not sound like the stellar, warm and communicative kind that we aim to provide for our valued clients. We truly regret to hear about your disappointment, and we welcome the opportunity to connect with you directly about your purchase experience. Please call 770.680.1000 at your convenience and ask for Hannah Blanton. Sincerely, The Hennessy Lexus of Gwinnett Team

August 31, 2023

We can't speak highly enough of our experience with Charles Washington at Hennessy Lexus of Gwinnett! He made us feel valued and important by spending as much time as we needed while making our decisio More

by Jill Blair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chun, Jeff Asberry, Charles Washington
Aug 31, 2023 -

Hennessy Lexus of Gwinnett responded

Thank you, Jill, for your kind words and 5-star recommendation! We are thrilled to hear that Charles, Jeff, and Sam provided you with a personalized and exceptional experience we will be sure to pass along your high remarks. We're grateful for your support and look forward to serving you again in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

August 31, 2023

Jessica is extremely sweet, understanding when it comes to listening to her potential clients needs and also provides alternative options without feeling like you’re pushed to buy more. The only reason tha More

by Carlos H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Diaz
Sep 06, 2023 -

Hennessy Lexus of Gwinnett responded

Carlos, we truly appreciate you taking the time to leave Jessica a thoughtful review. Though we're so sorry to hear that inventory issues kept you from making a purchase, we're delighted to hear that Jessica's communicative, kind, and dedicated assistance made a lasting impression. We hope for the opportunity to earn your business down the line! Sincerely, The Hennessy Lexus of Gwinnett Team

August 18, 2023

Hennessy Lexus provides excellent service and commitment to customer satisfaction. It was a pleasure to do business with them. More

by androsvt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradon So, Danny Hua
Aug 25, 2023 -

Hennessy Lexus of Gwinnett responded

It was our pleasure to do business with you as well! Thank you for leaving 5 stars. We look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Gwinnett Team

August 18, 2023

Mr. McCole was very attentive to my concerns and questions. Very satisfied with my choice to do business with him. Thanks More

by Tim Pinion
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill McCole, Rich Mahoney
Aug 18, 2023 -

Hennessy Lexus of Gwinnett responded

Tim, thank you for taking a moment to leave Mr. McCole 5 stars. It is truly a pleasure to hear that his attentiveness and dedication led to a highly satisfactory experience. We're glad to have you in our Hennessy Family! Sincerely, The Hennessy Lexus of Gwinnett Team

August 17, 2023

Both the sales representative, and the maintenance department provided superior service in my opinion. I am extremely pleased with my new car, and the sales representative, who sold the car to me. More

by robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Warner, CJ Agri
Aug 17, 2023 -

Hennessy Lexus of Gwinnett responded

Robert, we are truly overjoyed to hear that our Sales and Service Teams came together to provide you with superior service and an exceptional purchase experience, particularly your sales representative. Congratulations on your new car, and thank you for choosing Hennessy! Sincerely, The Hennessy Lexus of Gwinnett Team

July 26, 2023

I had the pleasure of working with Darius Boyd at the Lexus Dealership in Atlanta for service on my Lexus NX200t, and I can't emphasize enough the exceptional service he provided. What started as a routi More

by kelley33kyra
Recommend Dealer
Yes
Employees Worked With
Darius Boyd
Jul 27, 2023 -

Hennessy Lexus of Gwinnett responded

Kyra, we greatly appreciate you taking the time to leave glowing remarks about Darius Boyd's professionalism, expertise, communication and attention to detail when servicing your Lexus NX200t. We will gladly pass along your appreciation to Darius and the rest of our Service Department! Thank you for being part of our Hennessy Family; we look forward to providing you with outstanding service again down the line! Sincerely, The Hennessy Lexus Service Team

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