Hennessy Lexus of Gwinnett

I have never experienced such unprofessional and lack of customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciag customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciaga. He seemed frustrated, stressed and overwhelmed. As a business owner I know the pressures of dealing with customers and lack of help but at no point in my career have I ever treated a customer like they did not deserve my help or attention. My initial call was Wednesday June 14th. Today is June 24th and I have yet to hear from Joel Burciaga. I called on Monday June 19th and a receptionist by name of Desiree was so kind to go to him directly in an attempt to expedite the call back but he in turn told her to have me call the salesman who sold me my vehicle to help me. I was like WOW! I didn’t purchase my vehicle from the Gwinnett location she was at a loss for words because at that point we both were lost but I must say Desiree was so sweet and professional and offered to send a service manager an email regarding my issue. I still haven’t received a call or email from the manager or Joel Burciaga. By Wednesday I decided to call Hennessy Lexus on Peachtree Industrial and received an appointment date and time and they are short of help to but it didn’t stop the best customer service and care for my vehicle possible. I will never patronize Hennessy Lexus of Gwinnett again. I strongly recommend Joel Burciaga revisits his welcome packet I’m sure the section on customer service could use some dusting off. More

Had an amazing experience working with Daniel. Went in with a lot of questions and uncertainties and he was able to answer them all with patience and understanding. He gave a lot of good recommend Went in with a lot of questions and uncertainties and he was able to answer them all with patience and understanding. He gave a lot of good recommendations and guidance with what would work best with our budget. From beginning to end, Daniel was friendly and easy to work with. Will definitely be seeing him again when we look for purchasing a vehicle in the future. More

Daniel provided great customer service when I was at the dealership. He was kind enough to show me what they had available and what would fit my needs for a car. I told him I'll reach out to him once I'm re dealership. He was kind enough to show me what they had available and what would fit my needs for a car. I told him I'll reach out to him once I'm ready to trade in my car. Looking forward to working with him again! More

Max is the ONLY sales professional I will ever work with! I’ve had the chance to purchase two quality Lexus vehicles and with both I received top notch service with no pressure, a great deal and a ride that I’ve had the chance to purchase two quality Lexus vehicles and with both I received top notch service with no pressure, a great deal and a ride that turns heads! Thanks Max and thanks Hennessy Lexus Gwinnett!! I’ll be back for my next one!! More

Lawrence Randolph customer service was exceptional! He was patient and listen to my needs. I knew what I wanted and he went above and beyond to make it happen without the pressure. I couldn’t have ask He was patient and listen to my needs. I knew what I wanted and he went above and beyond to make it happen without the pressure. I couldn’t have ask for a better salesman! Thank you for making my buying experience unforgettable! You are a wonderful asset to the Hennsey TEAM!!! More

Horrible experience. .will not even buy anything from this dealership. went in to buy a car that I liked while sitted with the salesman who was very rude.. the couple in t .will not even buy anything from this dealership. went in to buy a car that I liked while sitted with the salesman who was very rude.. the couple in the next cubicle got a discount from 45k to 41k n plus they were given $100 gift card for a restaurant. They would not even take a dime off my price.,Goes ti show you they look at the Color of your skin when giving discount. If you are dark go somewhere else. Horrible people. More

I am grateful from the bottom of my heart to Bill McCole for helping me to find my new perfect Lexus. Not only he has fought for me to get the best deal on a car and get it to me as soon as possible (consid for helping me to find my new perfect Lexus. Not only he has fought for me to get the best deal on a car and get it to me as soon as possible (considering current manufacturing shortage), but once the car was ready for me - he made the purchasing process easy and quick. And then he spent almost an hour of his precious time helping me setting up all the controls and driving around with me - to make sure that I am comfortable, educated and most important of all - safe in my new car. Bill has incredible work ethic and professionalism. I highly recommend turning to him to get that car of your dreams!!! More

I had agreed to full asking price for a vehicle and tried to complete transaction with the dealer only to be told later in the day it was sold. I was told online customers had to come in and sign up for the to complete transaction with the dealer only to be told later in the day it was sold. I was told online customers had to come in and sign up for the vehicle. What?! Makes no sense, might as well not advertise online. Good thing I tried to complete the sale before traveling three states over to pick up the car. I would have been much more pissed had I started my travels already and told they sold it after we had agreed to sales price. An unscrupulous practice! More

Michael is a very nice salesman. He came on his day off and was very positive and nice the whole time even though I ended not buying a car from here. Thank you very much He came on his day off and was very positive and nice the whole time even though I ended not buying a car from here. Thank you very much More

Over month ago I requested the cancellation of the Road hazard $1661.00 and VSC ( protect plus )$3590 on my loan to Hennessy Lexus dealer financial department Mr Sam but he never did and no return call ei hazard $1661.00 and VSC ( protect plus )$3590 on my loan to Hennessy Lexus dealer financial department Mr Sam but he never did and no return call either. He said he will do it soon as possible but I still waiting on poor service . I called so many times it is get on my Nerve More