Hennessy Lexus of Gwinnett

Unsurpassed Excellence Five stars are not high enough to give to Joe and Hugh Robb of Hennessy Lexus of Gwinnett on the purchase of our new 2016 RX 350. We waited a year for Five stars are not high enough to give to Joe and Hugh Robb of Hennessy Lexus of Gwinnett on the purchase of our new 2016 RX 350. We waited a year for the arrival of the new RX and Mr. Hugh Robb went the extra mile to obtain the nightfall mica with parchment interior RX 350 that we desired; when other dealerships failed. Mr Joe Robb was extremely knowledgeable of the advanced features in the new RX 350. He was able to demonstrate and setup a fully loaded version, when other dealerships barely knew the new car was on their lot. In addition, one cannot find a more courteous, friendly, and professional team. We would highly recommend them to anyone looking to purchase a Lexus. More

Best vehicle buying experience ever!! Very classy and knowledgable dealership everyone is friendly and very professional acting and in appearance . Had decided on the vehicle prior to arr Very classy and knowledgable dealership everyone is friendly and very professional acting and in appearance . Had decided on the vehicle prior to arrival but changed my mind that evening on a newer model. Charles and Tom could not of provided a better transaction from the rest drive though the financing. I Highly recommend they were definitely worth the 90 min. drive from Paulding county. More

Great Stress-free Experience This is the third vehicle we bought from Frank. He makes the process very easy and stress free. Always there for questions before and after the sale This is the third vehicle we bought from Frank. He makes the process very easy and stress free. Always there for questions before and after the sale. Will definitely be back to see Frank when it comes time for our next vehicle. More

Great Experience!! This was my first time buying a car and it was in the midst of a stressful situation as I had totaled my previous car. Frank made the experience stres This was my first time buying a car and it was in the midst of a stressful situation as I had totaled my previous car. Frank made the experience stress free, pleasant and easy. Can't say enough good things about Frank and the entire Hennessy Lexus of Gwinnett experience!! More

Car Buying Made Easy I always hated car shopping. That feeling changed when I went to Hennessy Lexus of Gwinnett. Mr. Frank Mullin was the sales person who assisted me. I always hated car shopping. That feeling changed when I went to Hennessy Lexus of Gwinnett. Mr. Frank Mullin was the sales person who assisted me. I told him what I wanted and he began bringing up the cars that met my criteria. He did not waste my time by bringing those that I wouldn't consider. All the people were friendly and helpful. Mr. Mullin became a friend not just a sales person. He went out of his way to make sure I was happy with my purchase and made sure I understood how the "extras" worked before I left. Many thanks to Mr. Mullin! Frances H. McElreath More

Great Experience I always hated shopping for a car but Frank Mullins made the experience a good one. He was kind, courteous, and made sure he knew exactly what I want I always hated shopping for a car but Frank Mullins made the experience a good one. He was kind, courteous, and made sure he knew exactly what I wanted before bringing cars up for me to see. He is a busy man and I don't know how he does all he does, but I was very pleased with this buying experience......and I love the car! Frances McElreath More

Thanks Frank!!! I had the privilege of purchasing my first car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from s I had the privilege of purchasing my first car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. I had always heard of the horror stories of buying cars but Frank was patient while I reviewed inventory and narrowed down my choice and asked 10,000 questions. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way More

Bad Customer Service when purchasing Michelin Tires My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't get tires in the same price range, they ordered the Michelin Primacy's for another $70. We waited 3 days to find out the Michelin Primacy's were on back-order and couldn't get them. The dealership stated the only other option was to order Good Year tires and that was all they could do. WE REFUSED!!! We ended up going to a tire store who swap the tires out for Yokohama's. My husband was told by Max Kim, he was glad that he could get it swapped out and the problem was taken care of. The problem we have after spending $1,200 for tires at Lexus they made no attempt to satisfy their customer we had to go somewhere else. Do not purchased tires at this dealership (NO OPTIONS). Will never buy tires from them EVER!!!!!They do not satisfy their customer. More

Thanks Frank!! I had the privilege of purchasing my third car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from s I had the privilege of purchasing my third car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. He was patient (very patient) while I reviewed inventory and narrowed down my choice. He helped me weigh the pros and cons of purchasing a new vs preowned vehicle. He gave me a very fair deal on my trade.. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way.. More

The # 1 Best Seller in Georgia. I had gone to 5 other dealerships before my husband told me about this vehicle. I left a message and nice gentlemen by the name of Charles Cook got I had gone to 5 other dealerships before my husband told me about this vehicle. I left a message and nice gentlemen by the name of Charles Cook got in touch with me right away, on a Sunday, He told me they were not open on Sunday and would get back in touch with me the following day. He called on Monday and we negotiated a price that made us want to go and see this vehicle. We talked back and forth a few days setting up a day when we could make the trip there to get our car. It was the color we wanted inside and out. It had the package we wanted, limited. Wow, this Ford Explorer Limited 2013 was a dream come true. When we arrived and met with Mr. Cook we were offered something to drink right away, talk about customer service, wonderful start in my book. Mr. Cook was very professional and courteous. He had us laughing and we really enjoyed being there. We also enjoyed taking our car for a test drive and it was what we had expected it to be and more. Back to the office and on to the paperwork. Now we were introduced to Sean Kim. He too was a very nice and fun fellow to be around. He explained all the paperwork to us even the warranty we could buy or at least try for the 90 day period, money back guarantee. We did decide to keep the warranty. Time to go home and Mr. Kim brought us a bottle of ice cold water to drink on the way home. We had the best professional and fun service that we have ever had at any dealership. Also, with an SUV loaded like this one, the price was unbelievable!! Thank you very much Hennessy Lexus, Johnnie & Diane Almand More