Hennessy Lexus of Gwinnett

On December 2, 2011, I submitted a request to three dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. I called her, and we discussed which vehicle I would be interested in. I then asked for her "rock bottom, drive out" price, sent via email. Some sales associates will not do that, but she was very willing. Her response was lightning fast. I printed the email, and asked if I could come see the car. Even though she was supposed to leave work at 6pm, she said she was happy to stay late and work the deal out. I received a fair value for my trade-in, and there were no surprises when we were ready to sign the papers. Karla waited until everything was signed, and gave me a great review of all aspects of the car, including pairing my smartphone with the bluetooth. Everyone at the dealership was extremely friendly and helpful from the moment I walked through the door. You could not tell they had worked all day. Everyone had a smile, and they genuinely seemed to enjoy their work. I drove home that night in a gorgeous 2012 Lexus ES350 in satin cashmere. Today, December 5, 2011, I took the car to have Stone X installed. There was no waiting period, and then they took care of updating all my personal preferences on the car. Karla also demonstrated entering phone book contacts. She truly gives exceptional customer service, and I never want to buy a car from anyone else! More

Hennessey employees were friendly, helpful and completely professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fa professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fair deal without any need to negotiate or spend embarrassing time trying to argue for a better price. It was the best car-buying experience we have had in 56 our years of marriage More

My wife and I found several Lexus RX online and contacted Frank Mullin to show us these cars while we were in Atlanta for Thanksgiving. Frank was outstanding. He showed us both cars we were looking for and w Frank Mullin to show us these cars while we were in Atlanta for Thanksgiving. Frank was outstanding. He showed us both cars we were looking for and we eventually bought one. He was extremely knowledgeable about the cars. Frank was very patient with us. Buying this car while actually a pleasure. That was first for us. Frank is not only a good salesman but a nice guy. I will shop with Lexus Hennessey again. More

Frank Mullin was a pleasure to deal with; he was in contact either by phone or email several times, often after hours, answering a lot of our questions before we arrived at the dealership. He took extr contact either by phone or email several times, often after hours, answering a lot of our questions before we arrived at the dealership. He took extra time thoroughly going over all the RX 350 features and set-ups after purchase. On our 2.5 hr drive home from the dealership, Frank called to see how we liked the handling and ride of the RX350. Would highly recommend Frank to our friends and anyone looking for a lexus. More

This is our 3rd purchase with Frank of a certified pre-owned vehicle from Hennessy Gwinnett. Frank has been super helpful in the past in finding the perfect vehicle to fit our needs. Our most recent p pre-owned vehicle from Hennessy Gwinnett. Frank has been super helpful in the past in finding the perfect vehicle to fit our needs. Our most recent purchase happened very quickly and Frank got everything fixed and turned around in record time in my opinion. I couldn't be happier. More

We have been a member of the Hennessey Lexus Family since our first purchase there in 2005. When I began to contemplate the purchase of an AWD, I called Frank Mullin and after discussing my needs, he locate our first purchase there in 2005. When I began to contemplate the purchase of an AWD, I called Frank Mullin and after discussing my needs, he located the perfect 350RX. The service he provided in finding the vehicle, preparing the necessary paperwork ahead of time (with Brian Westbrook), and educating me on all the vehicle features was excellent. I know that Lloyd Leggette will continue to provide the same high level of vehicle servicing on my RX as he has on our other two Lexuses. More

Frank Mullin was very professional and very thoughful throughout our car buying experience. He answered all our questions, spent time explaining and demonstrating all the features of our RX450h. We have throughout our car buying experience. He answered all our questions, spent time explaining and demonstrating all the features of our RX450h. We have purchased well over 12 cars from various dealers and this was by far the best experience we have had. We would HIGHLY recommend this dealership, and particularly Frank, to anyone in the market for a Lexus. We came away with the conviction that Frank's focus was not just on making a sale, but on building a trusting long-term relationship with his customers including us. You expect professionalism from a high-end dealership such as Lexus, but this was above and beyond...and refreshing. More

I recently bought a car from Mike Harris at Hennessy Lexus of Gwinnett. He was great to work with - not pushy, patient and knowledgeable. I spent 3 days looking at cars with him and in between visits, Lexus of Gwinnett. He was great to work with - not pushy, patient and knowledgeable. I spent 3 days looking at cars with him and in between visits, went to another dealership. They were pushy, rude and even lied about a car. I'm glad I went back to Mike and he had the car I wanted. I would highly recommend Mike and everyone else at the dealership. More

Frank Mullin was outstanding from the time I spoke with him on the phone until I left your dealership. We came late in the afternoon, but Frank was adamant about showing how features worked on the truck - him on the phone until I left your dealership. We came late in the afternoon, but Frank was adamant about showing how features worked on the truck - after closing. He gave us service and car fax reports on the vehicle we purchased. He definitely went above and beyond customer service. He is still following up through emails and delivering on agreements we made during the transaction. I would definitely recommend Frank and the Hennessy dealership to anyone purchasing a Lexus. The experience we had from walking in the door with the receptionist to signing paperwork was outstanding. I have never signed paperwork for a vehicle in less than 20 minutes!! Frank even advised that the tag would be mailed to us - WOW!! I am rating Frank's service as EXCELLENT!! More

Frank was very professional in our dealings and he found us the right car at the right price. During the delivery process, he took his time to explain all of the car's options and features and it was very us the right car at the right price. During the delivery process, he took his time to explain all of the car's options and features and it was very helpful to us. I would recommend Frank to anyone who is in the market for a new or used car. More