Hennessy Lexus of Gwinnett

As a local business owner, I am always looking for ways to improve the level of service that I and my staff can provide to our clients, and am consistently impressed by Hennessy Lexus of Gwinnett as an exa to improve the level of service that I and my staff can provide to our clients, and am consistently impressed by Hennessy Lexus of Gwinnett as an example of a business that does the right thing in the right way. I have bought three cars from Hennessy Lexus of Gwinnett over the past seven years and would recommend this dealership without hesitation to anyone looking for exceptional customer service and a dealership that seeks not only to provide a fair and transparent buying experience to their customers, but that also works to foster a long-term relationship with each client based on integrity and respect both during the sales experience and beyond. Most recently, my wife and I purchased a pre-owned GS430 from Hennessy Lexus of Gwinnett through Frank Mullin of their Internet Sales Department. In making our most recent purchase with Hennessy Lexus of Gwinnett, we were extremly impressed with the knowledgeable, patient and thorough manner in which Frank made the buying process a win-win situation for all concerned. My dealings with Frank during our most recent purchase was totally consistent with all of our prior dealings with Hennessy Lexus of Gwinnett and their non-adversarial approach which is completely opposite to the the negative experiences I have had in years past when dealing with some other traditional car dealerships. Over the past seven years, my dealings with Hennessy Lexus of Gwinnett and their employees, from my most recent work with Frank Mullin to my dealings in the past with other employees there (including sales, management, finance, service and technical personnel) have always resulted in a consistent and overwhelmingly positive experience and for these reasons, I would recommend Hennessy Lexus of Gwinnett to anyone considering purchase of either a new of pre-owned Lexus. More

I'm not one that welcomes the whole car buying experience. But this go around, it was total opposite of past experiences. I actually arrived at the dealership about 10 minutes before closing. But experience. But this go around, it was total opposite of past experiences. I actually arrived at the dealership about 10 minutes before closing. But Frank still greeted me with a smile and was willing to allow me to go out for a test drive. Because of the time, the buying process continued the following day. Although Mr. Mullin was scheduled off the next day, he made arrangements for Carla to assist me and he was available by telephone as well. Carla picked up where Frank and I left off the day before. Service with a smile from start to finish. First time I have every gone from test drive to closing the deal in a matter of 3 hours. As a consultant, my time literally is money. Thanks to Frank, Carla, and the staff for making my buying a experience one that was Quick and Pleasant. Keep up the good work. More

Warren and has been a pleasure to do business with for the last four cars I have owned. Warren and his team will work with you to get the car you want and then work with you to provide the best deal poss the last four cars I have owned. Warren and his team will work with you to get the car you want and then work with you to provide the best deal possible. After the deal is complete Brian will work with you to complete the paper work, and provide the up most service during this part of the deal. When all of that is complete the back office or the service area is one of the most complete, honest, and friendly service departments I have every had the pleasure of working with especially Kent Owens. I have dealt with many dealers in the Atlanta area and I have bought over 10 cars in this area, and this dealership in my opinion is at the top of my list. More

Third Lexus purchased from Frank in past 12 months. He deserves my loyalty and respect. Car purchases are always interesting on many fronts; but Frank is always such a pleasure to work with. I will cont deserves my loyalty and respect. Car purchases are always interesting on many fronts; but Frank is always such a pleasure to work with. I will continue to support this dealership with my future business!! As an owner of a small business, I understand the value of outstanding employees. Terral King MD More

I've bought many cars over the years, and my experience at Hennessy Lexus was by far the best. Not only was the vehicle in showroom condition, but the service was exemplary. Other dealerships let you sit at Hennessy Lexus was by far the best. Not only was the vehicle in showroom condition, but the service was exemplary. Other dealerships let you sit and wait for hours waiting for the back and forth during negotiations with some 'manager' whom you never see, and then waiting to get into finance. It's typically an extremely painful process. The staff at Hennessy Lexus from the salesperson to the finance manager to the customer service representative to the receptionist made me feel as though they truly appreciated my business and wanted me to be there. Not only did I receive the best vehicle at an unbelievable value, but I was treated like I was in 'First Class' the entire time, from initial emails to phone calls, and until I drive off the lot. Even afterwards, I've received several calls to make sure that I was satisfied. I am, and will look to Hennessy Lexus when I am in need of my next vehicle. More

Excellent Dealer and a great approach to new car purchase. No high pressure and informative with answers to questions. Overall a very pleasant experience. Pricing was very fair and the overall de purchase. No high pressure and informative with answers to questions. Overall a very pleasant experience. Pricing was very fair and the overall deal was conducted in a very professional manner. No unexpected or hidden charges. More

Frank was a great salesperson. He went above and beyond to get me the vehicle I wanted. I came from out of town and Frank held the vehicle for me. He took the time to go over the vehicle completely and a to get me the vehicle I wanted. I came from out of town and Frank held the vehicle for me. He took the time to go over the vehicle completely and answered all of my questions. I couldn't be happier with my purchase. More

I have been dealing with Jack since December 2008 and eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was al eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was always very professional, knowledgeable, courteous, friendly and cooperative which is the reason he landed the business. I would never hesitate to call him should I need information or have a concern. He is a great sales rep. More

This is the second vehicle I have purchased from Jack Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he woul Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he would and went further by doing some nice things as regards getting things from my old car. As I wanted to add things to my vehicle (Trailer harness), Jack did some research to find out what I needed and how I should do it. It was then easy to go to your Parts Dept., order the part which had to be special ordered, and get it in one day. David in Parts was very helpful. Everyone was very helpful. I wouod have no trouble recommending my friends and family to come to this dealership and see Jack Ross. Please contact me if I can be of any further help. Tony Bartow 404-308-0454 More

We have used many car dealers over the years and always felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is professional in every way. He wants to earn your business, not just for today, but for years to come. We have purchased 4 Lexus vehicles from Hennessy and it is because of Jack and Drew Wagner, our service advisor. My wife was never happy leaving a car dealer service department prior to Hennessy Lexus of Gwinnett, and she loves this dealership's service. Drew is the reason. A great customer experience all the way around. More