Hennessy Lexus of Gwinnett

Completely dishonest, I negotiated a price for a vehicle only to have 7k in upcharges added on, these were “non negotiable” multiple other Lexus dealers in the area did not have these add ons. Buy with caut only to have 7k in upcharges added on, these were “non negotiable” multiple other Lexus dealers in the area did not have these add ons. Buy with caution More

Brandon So promptly responded to my emails and was very helpful in identifying his dealership's inventory of new RX350 in stock and allowed my family to narrow our choices to certain colors, trim, options, helpful in identifying his dealership's inventory of new RX350 in stock and allowed my family to narrow our choices to certain colors, trim, options, and packages. We'll definitely contact Brandon again for our future Lexus purchases. More

Max Kim was our service writer since he came to Lexus - with 5-star service every time. We are pleased that he has transitioned over to internet sales. He stays in touch with use on a regular basis - answe with 5-star service every time. We are pleased that he has transitioned over to internet sales. He stays in touch with use on a regular basis - answering all of our questions. More

I was excited to purchase one particular LS 500 advertised as in stock and I completed the financing application at the direction of Daniel Lee and received approval. I provided info about my GX 46 advertised as in stock and I completed the financing application at the direction of Daniel Lee and received approval. I provided info about my GX 460 trade in. I scheduled an appointment with him and when I was on my way to the dealership, I reached out to him to let him know that I was on my way and he let me know that the car was being sold to someone else and immediately tried to sell me a different car that did not meet my specifications. This is my 5th Lexus purchase. I have never experienced this type of bait and switch tactic from a Lexus salesperson. This is the type of sales tactic I expect from CarMax. Daniel Lee then proceeded to send multiple emails to me with details about other vehicles that did not meet my specific request. Why would he send me vehicles that are not within what I asked for? It felt like he wasn’t listening to me. He wasted a significant amount of my time over the past few days and it was clear that he didn’t respect my time. After this experience with Daniel Lee, I reached out to Nalley Lexus and told them what I was looking for. They sent over the perfect vehicle and I completed much of the paperwork online. They placed a SOLD sign on the vehicle I wanted and set an appointment with me at my convenience. They assured me that my vehicle would not be sold to someone else. I went into their dealership, brought my trade-in, quickly finished the paperwork and drove away with my LS 500. I reached out to the Hennessey Internet Sales Director and received no reply. Daniel Lee did not provide the Lexus experience I have come to know after 20 years of buying Lexus vehicles. More

I've been owning Lexus vehicles past 10 years. Each visit was very friendly and professional. I had high satisfaction and a pleasant experience with Mr. Chun and Henney Lexus of Gwinnett Each visit was very friendly and professional. I had high satisfaction and a pleasant experience with Mr. Chun and Henney Lexus of Gwinnett More

professional, prompt. came in on his off-day to meet my family and help us with our car purchase. i already knew what i wanted and dont like to waste anyones time, and bra came in on his off-day to meet my family and help us with our car purchase. i already knew what i wanted and dont like to waste anyones time, and brandon stayed focused and he and the finance mgr, Colin, worked with us to close the deal quickly close to our price target. not pushy, but attentive. thank you More

Danny Hua is the friendliest salesman I have ever seen. He is very enthusiastic and funny. Once again I want to thank you. He is very enthusiastic and funny. Once again I want to thank you. More

I visited Alondra today at the dealership and from the get go she had this unflattering attitude towards me. I asked about seeing a few other models and her response was "You're here to see this car, hold get go she had this unflattering attitude towards me. I asked about seeing a few other models and her response was "You're here to see this car, hold on, we'll get to the others later" Just an overall unpleasant experience with her. Would never want her as my salesperson. More

Great sales rep Keith, but Disappointed with paperwork wait on day of picking car up with financial department. wait on day of picking car up with financial department. More

Thanks Max for the many years you served as my Service Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outsta Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outstanding salesman. Your excellent interpersonal skills will continue to take you far. See you in a year or two, when I purchase my next Lexus! More