I was looking to buy a Ford Fusion Hybrid for my first real car purchase and this dealership made it easy! I had zero experience with the process and they walked me through every step. I originally contacted them through e-mail and they answered all my questions upfront, such as the out the door price of the car, transparency that was lacking in speaking with other dealers. And though the price turned out to be not-negotiable, I didn't feel like I made a purchase where I'll be paying more than what I wanted to. For the condition and year, I think I got a pretty good deal in the end!
As far as actually going to the dealership today to make my purchase, my sales rep Omar was incredibly nice (and very understanding when our test drive got a little scary!). Very funny too! Michael was great as well for the brief time we spoke.
Also I cannot say enough about the finance manager, Mohamed! In addition to being just as nice and funny and personable as the rest of the staff, he also was very direct and to the point with the process. And incredibly helpful in more ways than one. It felt like he was really trying to help me do everything in my best interest which is admittedly the opposite of what I was told a finance manager would be like while researching the car buying process online! In fact, most of the experience was totally different than what I was expecting, and in the best way possible.
All in all, I'm a very happy buyer. Lots of thanks and love to Michael, Omar, and Mohamed for the laughter, patience, and endless amounts of help! Love my new (used) 2017 Ford Fusion Hybrid!