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Henry Brown Buick GMC
Gilbert, AZ
1,249 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,249 reviews
March 07, 2016
GREAT SERVICE EXPERIENCE!! Scott Usher Service Consultant was attentive and responsive. Steven Chavez courtesy vehicle coordinator was kind and accommodating. Service Technician Scott Usher Service Consultant was attentive and responsive. Steven Chavez courtesy vehicle coordinator was kind and accommodating. Service Technician (I'm sorry did not meet nor know name) did an outstanding job with reliable repairs. This experience will have positive influence on deciding where we buy our next new BUICK!! More
by Mark
Employees Worked With
Scott Usher, Steven Chavez
Helpful February 04, 2016
Ruston is simply awesome! I was referred to Ruston by my brother in-law after a terrible experience at another GM dealership. I must say that this was one of the best and easie I was referred to Ruston by my brother in-law after a terrible experience at another GM dealership. I must say that this was one of the best and easiest experiences I've ever had! I was looking to work with someone via email and phone since my time is limited and I found Ruston to be very honest, responsive, fair, and thorough! His assistant Hunter was also great! The entire transaction once I showed up to the dealership was about 25 mins and most importantly, no surprises! I will always keep Ruston in mind for my family and friends car needs! More
by maherrera
Employees Worked With
Ruston Reynolds
August 30, 2015
Wonderful Car Buying Experience We have purchased many new vehicles in the past but thank goodness, Henry Brown was the first one we contacted for our new GMC Terrain. Tim Bryant as We have purchased many new vehicles in the past but thank goodness, Henry Brown was the first one we contacted for our new GMC Terrain. Tim Bryant assisted us and we were treated with the utmost respect. Tim found the right vehicle for us, gave us a price that required no "quibbling", and completed the sale and delivery to us without a hitch. There were none of the high pressure tactics used by other dealers and my wife and I both agree that this was the best car buying experience we ever had. We will only go to Henry Brown in the future for all of our sales and service needs. Our hats off to Tim and the many other employees who made this possible. More
by HappyCustomer
Employees Worked With
Tim Bryant
August 19, 2015
Henry Brown GMC was a wonderful experience! DeWight was honest and great to work with he told me they could get the deal done we drove off in my dream truck. Fantastic costumer service J.P. hel DeWight was honest and great to work with he told me they could get the deal done we drove off in my dream truck. Fantastic costumer service J.P. helped us out walked around the hot car lot with us till I made up my mind! Very happy with my showroom truck! More
by andee3322
July 13, 2015
Get on RepairPal In the beginning I went to Henry Brown Buick GMC to get my air conditioning fixed for the summer (this was in May), and get my oil change and typical In the beginning I went to Henry Brown Buick GMC to get my air conditioning fixed for the summer (this was in May), and get my oil change and typical vehicle inspection. They ordered a new part for my air, turns out it was one of the hoses, and charged me $350 with the oil change and such. I also had them check out the shaking during idling my car was experiencing. They told me it was the motor mounts, and that all four would need to be replaced at $1000. When I asked my advisor how soon I would need them to be replaced, he replied to start saving now. Fast forward to about a month later when my air conditioning stopped working. I promptly took it back in (they were very accommodating and got me in the next day), and they told me it was the other hose that had broken this time. I was even taken back into the shop and shown the hose leaking (although there was no way for me to know if it was the new hose or the old hose). So, I sucked it up and paid another $325 to get it fixed. When my car was in this time, they cut off the dust/splash shield without my permission, and I only noticed recently when I saw some parts they didn't cut off hanging down to the ground. At this point I thought my car was getting too old, and I wasn't looking forward to shelling out $1,000 for what I thought were necessary motor mounts. So less than a month later (early July) took my car to an independent mechanic to have it thoroughly checked over. I'm thankful I did. He told me my motor mounts were good for 2 more years. Also, he informed me both of my back brakes were in the danger level. This is something potentially life threatening that I believe Henry Brown should have caught in the initial inspection in May. I only give this business one star because I cannot give it zero. More
by Phoenix1
Employees Worked With
Mike Meade
February 22, 2015
Serive Deparment/ retractable running board The Service Deparment was made aware of the noise on the retractable running board on the drivers side during Denali being cleaned / detailed a couple The Service Deparment was made aware of the noise on the retractable running board on the drivers side during Denali being cleaned / detailed a couple days before I came to pickup the Denali. I was told the Service Department was going to fix the noise and would be ready by the time I came to do the paper work and pick the 2015 Yukon XL Denali. When I arrived at Henry Brown GMC, the Sales Jerry took me over to the Denali for my inspection and during the inspection the noise was still in the running board, Jerry to me the Service Manager told him to tell me to drive it for a few days and see if the noise went away, I said what the Denali already had been driven 1500 miles at the Supper Bowl and Jerry said know but that is what he was told by the Service Manager to tell me, and if it did not go away schedule a appointment to get it fixed, you tell me what you would think if you just bought/leased a vehicle for $78,000.00 and and it made a terrible noise every time you open and closed the door? You ought to see the look on people's faces when I pull and park and open the door and close it, what impression do you think they have of a new GMC Yukom XL Denali. Now comes that really upsets me, I called and made an appointment with Service Deparment at Henry Brown GMC and that was for 2 days later, I arrived at the Service Center at 7:30 a.m. And was to,d it would take only a couple hours and go to waiting area at 10:15 a.m. The came and got me and told me they could not fix the problem and would need to order parts from the factory and come back the following Tuesday at 8:00 a.m. And they would fix the running board, and sent me on my way at 10:30 a.m. , so after spending 3 hours in the waiting room I drive away without the problem being fixed and need to come back again, which is a 40 min. Drive each way to the dealership. I do not think this is Jerry Pryor's (the Salesman I worked with) fault at all, it is the Sevice Deparment/ Managers More
by sed041148
Employees Worked With
Salesman.- Jerry Pryor, Joe Heyn
February 05, 2015
A Morning With Chris Jurden The purchase of our 2015 Terrain from Henry Brown (HB) was a wonderful experience. I have purchased thee vehicles from Henry Brown (Sun Pontiac) in t The purchase of our 2015 Terrain from Henry Brown (HB) was a wonderful experience. I have purchased thee vehicles from Henry Brown (Sun Pontiac) in the past including the 2015 Terrain. The sales team has always been very helpful, thery were patience, considerate and knowledgeable about the vehicles options/performance specification. That December morning was no different with Chris Jurden, he was very professional during our buying experience. Chris was very pleasant, courteous, knowledgeable and listened to our needs, buget restrictions and match the 2015 Terrain to us. The one thing that Chris done was ask for our COSTCO card and filled out the required paper work to receive a rebate, thank you Chris that money will be put to a good use. Chris made sure we had all the factory incentives and discounts that were available during the workup of the contract. We were able to chat about our families and found out about his Scottish connection as my wife is Scottish a neat conversiation. As I told Chris, I buy a car about every 20 years (I believe in getting my money worth) and I would be back to purshase my next vehicle from him. If Chris has left HB and not available at the time when I decided to buy the next vehicle. I will purchase it from HB under another sales team member. Hopefully Chis will be there to help us through the next buying experience. I love GMC products! Thank You Chris Jurden......! Michael & Martha More
by Aircraft
Employees Worked With
Chris Jurden
January 23, 2015
My New Buick Experience A very pleasant experience. Both DeWight Byron and Marlene Vairo were very knowledgeable, professional, and considerate. They and the dealership made A very pleasant experience. Both DeWight Byron and Marlene Vairo were very knowledgeable, professional, and considerate. They and the dealership made a long day pleasant and fun. The deal was very good and quite reasonable. More
by John P
January 02, 2015
EASY TO WORK WITH WE HAD FUN WORKING WITH BIG AL THOMAS, AND GARRETT REYNOLDS. EIJI POLLARD WAS A GREAT HELP AS WELL. LOOKING FORWARD TO USING THEIR SERVICE DEPARTMENT. WE HAD FUN WORKING WITH BIG AL THOMAS, AND GARRETT REYNOLDS. EIJI POLLARD WAS A GREAT HELP AS WELL. LOOKING FORWARD TO USING THEIR SERVICE DEPARTMENT. More
by erndog
Employees Worked With
AL THOMAS, GARRETT REYNOLDS, Joe Heyn
December 06, 2014
I will NEVER go to them for service related items again I cannot speak to their sales and service with regards to buying a vehicle from them, however, as far as having my vehicle being serviced for maintena I cannot speak to their sales and service with regards to buying a vehicle from them, however, as far as having my vehicle being serviced for maintenance items... I will NEVER go to them again. I have had two horrific experiences with them with regards to my tires....and the first word which comes to mind is incompetence as far as their technicians. Basic, common sense items I asked about or had serviced and they failed miserably on all counts both times. I don't normally write a negative review about a company and I could certainly write numerous paragraphs about the terrible service I had done with my vehicle...I will just say, if you "trust" them to provide competent and reliable service to your vehicle and your think you are safe driving you vehicle after it is "serviced"....you are sorely mistaken. Have it done at your own risk....I was fortunate enough, with my common sense, to not have a major incident with my vehicle on the road after they "serviced" it....however, you may not be as fortunate. You have been warned. More
by az guy
Employees Worked With
Steve Buckmeier - Service
