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Herb Chambers BMW of Boston
Boston, MA
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,395 reviews
November 20, 2017
Took my car here twice, returned damaged both times Do not give them your business -- I have brought my vehicle for service at this location twice, and both times they have returned my vehicle damaged ( Do not give them your business -- I have brought my vehicle for service at this location twice, and both times they have returned my vehicle damaged (the second time with clear body parts missing, not just dents/scratches). Furthermore, they are disrespectful, inconsiderate, inefficient and outright incompetent in fixing your damaged vehicle. I work in this industry at the corporate level and it is beyond clear that this dealership is an outlier. They are simply bad at what they do, and don't have basic service lane competency to perform the simplest of tasks correctly. I will not buy a BMW ever again, and I will definitely not buy anything from Herb Chambers. More
by Saurabh1994
Employees Worked With
Chris May
November 14, 2017
Best managers to work with We went into the dealership with our friend John to explore options for a new X1 and Jason O"Brien and Sara Espinal were amazing. Sara and Jason were We went into the dealership with our friend John to explore options for a new X1 and Jason O"Brien and Sara Espinal were amazing. Sara and Jason were both straight to the point giving us literally the best deal on an X1 and never once tried to up-sell us...we didn't even have to shop around which was nice. Not your typical car buying experience. We will continue to recommend our friends and clients to Herb Chambers BMW. Thank you Rocco and Sara! - Chris & Nick More
by ccgonzales
Employees Worked With
Jason Rocco O'Brien, Sara Espinal
November 13, 2017
Responsive, courteous and fair. The team at Herb Chamber BMW Service were very helpful to me when my car needed to be service. Responsive, courteous and fair. I would recommend them The team at Herb Chamber BMW Service were very helpful to me when my car needed to be service. Responsive, courteous and fair. I would recommend them highly. More
by Adam B
Employees Worked With
Nick Mitrano
November 11, 2017
Chris Dixon My experience with Chris Dixon at “Tom Bush Dealerships” was simply too phenomenal not to share. I totaled my car two weeks ago and was referred to Ch My experience with Chris Dixon at “Tom Bush Dealerships” was simply too phenomenal not to share. I totaled my car two weeks ago and was referred to Chris by a friend. I immediately called him to explain my situation and, even over the phone, I could sense how concerned he was about my well-being and how committed he was to assist me in any way he could. Before we released our phone call, Chris reiterated my preferences to ensure he had a clear view of my expectations—after our initial conversation, I knew I was in good hands. Not even 20 minutes after our call, Chris sent me an extremely detail oriented email with several options within Tom Bush Dealerships which perfectly fit my car body style, color, and most importantly, price range preference. Impressively enough, he researched vehicles which fit my criteria in other dealerships not related to Tom Bush to ensure I was educated on all options available to me. Additionally, his “out of the box thinking” opened my mind to options I may not have even considered without his guidance. Within less than two days, Chris efficiently found everything I was looking for in a vehicle and more. He picked a gorgeous, 2015 White Volkswagen—leather seats, a moon roof, oh I could go on! After we went on a test drive, I knew it was the one. Needless to say, I’m head over heels in love with my new SUV. When I went to purchase my new ride, it was exceptionally washed and detailed—like brand new. I financed by car through VW and they exhausted their resources to make sure I was provided the best rate and lowest payment possible. Chris’ enthusiasm, professionalism, positivity, and leadership displayed that my wants and needs were primary. And the cherry on top—he’s super dreamy. I’m so very thankful I had the opportunity to work with Chris Dixon. If it’s not evident, Chris exceeded all of my expectations. Tom Bush Dealerships are so fortunate to have such a well-versed, professional and stellar member as a representative of their team! I would highly recommend anyone and everyone to allow Chris Dixon and the Tom Bush Dealership family be a part of their car purchasing journey! More
by alexisdillard
Employees Worked With
Chris Dixon
November 11, 2017
Hassle-free car shopping My husband and I visited this place to take a test drive of BMW X4 and we walked out signing the papers. Our Sales Associate Jing Lau made car shoppin My husband and I visited this place to take a test drive of BMW X4 and we walked out signing the papers. Our Sales Associate Jing Lau made car shopping an enjoyable experience - right from knowing what we had in mind, looking up the inventory, giving various options, working out the numbers back and forth up until we drove off the X4. If hassle-free car shopping is what one is looking for, this is the place to walk into! More
by Jo
Employees Worked With
Jing Lau
November 11, 2017
Gret help to find the right car I wasn’t sure what I wanted to do in terms of my trade in and moving on to a new vehicle. Kevon Bugbee helped lay out for me the automobile and financ I wasn’t sure what I wanted to do in terms of my trade in and moving on to a new vehicle. Kevon Bugbee helped lay out for me the automobile and financial options and helped me through the process. He was informative and available and candid and that was exactly what I needed to make the decision. More
by Jack C
November 08, 2017
A great car buying experience My wife and I worked with Jing Lau and Nicole Aponte. We found them both to be very helpful and service oriented. They are both people of integrity an My wife and I worked with Jing Lau and Nicole Aponte. We found them both to be very helpful and service oriented. They are both people of integrity and I would recommend them to anyone. More
by EJ
Employees Worked With
Nicole Aponte, Jing Lau
November 03, 2017
Awesome customer service Ahmed helped me buy my current car and was very helpful throughout the purchase process. Recently i got parking lamp malfunction light and talked to Ahmed helped me buy my current car and was very helpful throughout the purchase process. Recently i got parking lamp malfunction light and talked to Ahmed, he quickly connected me to Daniel Blash. I brought the car in evening, he looks at the bulb, fixes it and I am in and out in less than 20 minutes (and all this happened in the same day from call to fix). Super quick, friendly and very professional, highly recommend them both. More
by Abhishek Jindal
October 31, 2017
Trustworthy I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Sarah assisted me I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Sarah assisted me then referred to Ingrid who took the time to give me all of my options and was never pushy. What a wonderful experience! To Ingrid Inoj I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Ingrid Inoj took the time to give me all of my options and was never pushy. I hope that I will end up getting a brand new car that I LOVE and can afford, an X-1. She even promised to bring to my job so I can see it. She also promise to allocate the time to make sure I know how everything works and will help set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Sarah & Ingrid Inoj. It is worth the hour drive from Saugus & East Boston to get there. Thanks God I did not go to BMW of Peabody where I purchased my 330 i back in 2006. More
by rjocelyn
Employees Worked With
Ingrid Inoj, Sara Espinal
October 31, 2017
Pleasant, happy car shopping experience As first time BMW owners, my wife and I did not know what to expect. Fortunately, we were put in touch with Omar who was very eager to work with us. As first time BMW owners, my wife and I did not know what to expect. Fortunately, we were put in touch with Omar who was very eager to work with us. Omar helped us quickly identify a car and worked out a great deal for us on a new 2018 X1 xDrive28i. In the finance department, Miguel was helpful and patient. The whole process was the most pleasant and painless car shopping experience my wife and I have ever had. Omar's primary concern throughout was that we would walk out of the dealership happy. Safe to say, he really came through. More
by ecchiang
