Herb Chambers BMW of Boston

A friendly professional experience with Mark Keohane We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mar We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mark is communicative, efficient and ensures our needs are met. We continue to do business with BMW for the very reason that we're confident with the level of service we're always provided. More

Kudos to BMW Genius, Chris LaLicata I wanted to take a moment to commend Chris LaLicata. As part of the part BMW Genius program, Chris took the time and made the effort to clearly explai I wanted to take a moment to commend Chris LaLicata. As part of the part BMW Genius program, Chris took the time and made the effort to clearly explain to me all of the many features and functions of my new BMW 4 series. Chris went over everything in a very detailed manner and answered all of my questions. As a result, I learned things about the car that I would never have learned on my own. As BMW adds more and more features and functions to their cars, programs like the BMW Genius are a must for any new car owner. Thanks Chris for a job well. done. More

Navigation/Internet Appt. I met with Chris LaLicata to go over the ins/outs of the navigation system in my new 2016 x1. I just got a new iPhone (upgraded from a flip phone), s I met with Chris LaLicata to go over the ins/outs of the navigation system in my new 2016 x1. I just got a new iPhone (upgraded from a flip phone), so I'm quite new to the technology. Chris was great at instruction; answering all my questions and showing the various settings capabilities, etc. I felt like I learned a lot from him. And, my time and his time was well spent. BMW is lucky to have this very capable man as an internet whiz. More

great experience they were all very helpful, professional and accommodating. Kevin and Chris were especially helpful . the front desk as well as the internet manager they were all very helpful, professional and accommodating. Kevin and Chris were especially helpful . the front desk as well as the internet manager were very kind and courteous. the facility itself is welcoming and nice . we are happy with our purchase . More

Best BMW Dealership in MA Sheraz (Sales), Kyle (Service Manager) and Justin (Finance) are the BEST! My 2nd BMW from HC - BMW of Boston and I could not be more thrilled. They Sheraz (Sales), Kyle (Service Manager) and Justin (Finance) are the BEST! My 2nd BMW from HC - BMW of Boston and I could not be more thrilled. They take their individual customer service skills to the highest level. Many thanks! Kathy More

Always a Positive, No Pressure Experience! My husband and I have just leased our eight BMW from Herb Chambers BMW of Boston. We have always gotten a great deal, and are treated like family. We My husband and I have just leased our eight BMW from Herb Chambers BMW of Boston. We have always gotten a great deal, and are treated like family. We live at least an hour away from Boston, and have tried to lease with other dealerships that are closer to home, but they never have the inventory and the deals and sales experiences are never as good as Herb Chambers. General Manager Melissa Steffy and client adviser Kevin Bugbee have always made us feel welcome and appreciated. Kevin is extremely knowledgeable about every series and model of BMW, and is a "no pressure " type of guy. He has a great attitude and has even delivered all of the new vehicles to our home. When the next lease is up, we will be back! Thank You Melissa and Kevin!! More

Chris LaLicata is phenomenal and so knowledgeable!!! Chris is not only a BMW Genius (he truly is a genius!) but he is also one of the nicest people ever. I was a nervous wreck after taking possession of Chris is not only a BMW Genius (he truly is a genius!) but he is also one of the nicest people ever. I was a nervous wreck after taking possession of my new BMW 535xi because I hadn't had a new car in 15 years and technology has definitely changed and I was convinced I would never be able to master doing anything. I had a few visits with Chris and from the onset, he put me at ease, taught me what I needed to know, and added more things in as I got more confident, which amazingly I did. I knew it would be all right when he told me his mother had been the same way as me and he had taught her, so he knew he could teach me. He has been so patient with me and I have to say has made all the difference in making me feel I know how to work and operate most of the things in the car now and I can actually navigate and do all this really cool stuff I can show off to my kids. He also takes the initiative to research anything that comes up that he doesn't know and gets back to me quickly on everything. What an asset he is for BMW! I couldn't have done it without him and he has made using and enjoying my new car an experience I never could have imagined. Thanks Chris!!!!! More

Excellent service! Had deal with Ahmed for my personal 2nd BMW. Along with a few other BMWs for my family and friends. He is very patience and willing to work things ou Had deal with Ahmed for my personal 2nd BMW. Along with a few other BMWs for my family and friends. He is very patience and willing to work things out for you. He even help you out with things outside of car related. Would recommend. Thanks Ahmed More

Enjoyable The car buying experience can be stressful, but dealing with Steven Burns was actually an enjoyable time! Steven is knowledgeable and is great with th The car buying experience can be stressful, but dealing with Steven Burns was actually an enjoyable time! Steven is knowledgeable and is great with the give and take. More