Kevin Bugbee
Kevin Bugbee at Herb Chambers BMW of Boston
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Kevin Bugbee

BMW Client Advisor

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

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4.8
287 Reviews

Kevin is a proud resident of Charlestown. A Boston local since the late 80’s. Kevin bought his first BMW in 1985 while living in New Orleans working as a commercial diver in the offshore oil field. What drew Kevin to the automotive industry was his passion for the product and people. After 25 years, Kevin has realized that it’s not just the bricks and mortar or the brand, its building lifelong relationships and helping people help themselves in the nicest way possible. Kevin looks forward to the opportunity to build that relationship with you. Contact him today.

4.8

287 Reviews

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287 Reviews of Kevin Bugbee

January 22, 2024

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Employee Rating

Tire was leaking air. No leak found. Made me replace tire. Kept leaking. Wrong diagnosis! Cost: $480. Customer very unhappy, shotty work More

by Jack.reichling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 23, 2024

Herb Chambers BMW of Boston responded

Thank you for reaching out, Jack. I'm sorry to hear about this situation and would appreciate the opportunity to discuss it with you in greater detail. Could you please contact me directly at your earliest convenience? Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

December 26, 2023

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Employee Rating

Clean and super responsive. Very friendly team. Hadi is amazing and goes above and beyond expectations. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hadi Eslami, David Torres

Jan 02, 2024

Herb Chambers BMW of Boston responded

Hey Michael, thank you for the 5-star rating! We're glad to know that Hadi and our team at Herb Chambers BMW of Boston provided you with an excellent experience. We hope to see you next time! Enjoy your new ride!

September 21, 2023

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One of your sales reps is going around putting Herb Chambers stickers on vehicles with temp plates and if I catch them touch my car again I'm pressing charges. More

by AltimaShopper1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 25, 2023

Herb Chambers BMW of Boston responded

Thank you for reaching out. This is certainly not a practice condoned by our dealership and I would like the opportunity to get some additional details from you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

Sep 25, 2023

AltimaShopper1 responded

It happened Tuesday either at Home Depot in Nashua NH or The Crown Plaza parking lots around lunch time. I could probably get camera footage but my time is too valuable. There was no damage done to my vehicle but this is completely wrong and a very poor sales practice. Myself and my family and friends are unimpressed. Please coach your staff accordingly. Thank you.

July 26, 2023

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Kevin Bugbee provided an outstanding experience from beginning to end. He maintained excellent communication throughout the process and made it effortless. He demonstrated extensive knowledge about the More

by Jen S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Torres

Jul 27, 2023

Herb Chambers BMW of Boston responded

Hey Jen, thank you for the 5-star rating! We're pleased to hear that Kevin provided you with an outstanding experience at Herb Chambers BMW of Boston. We appreciate your recommendation and hope to see you again. Enjoy your new BMW!

July 24, 2023

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Kevin is by far the best salesman that I have dealt with. He was professional and personable at the same time. We first met Kevin in January, on a just looking visit, while other friends were buying a Mini More

by Jaimelyn15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Torres

Jul 24, 2023

Jaimelyn15 responded

Would use this dealership again.

July 23, 2023

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Employee Rating

Kevin Bugbee made the entire experience perfect from beginning to end. I would highly recommend him to friends and family. More

by Hope
Purchase Time
Recommend Dealer
Yes
Jul 25, 2023

Herb Chambers BMW of Boston responded

Hope, thank you for the great review! We're so glad to hear that Kevin provided you with a perfect experience at Herb Chambers BMW of Boston. We appreciate your recommendation and hope to see you again in the future!

July 20, 2023

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Employee Rating

I was introduced to Kevin Bagbee to help me to buy a car . BMW X1. He was very professional, he understood my needs and accommodate me 100%. It was great experience to interact with any team player in deale More

by katya.louis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 21, 2023

Herb Chambers BMW of Boston responded

Hi Katya! Congratulations on the purchase of the BMW X1! Thank you for the great review! We're so glad that Kevin provided you with a professional and accommodating experience at Herb Chambers BMW of Boston. We appreciate your kind words and hope to see you again in the future!

July 13, 2023

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Employee Rating

I was converting my car from lease to ownership. The dealer efficiently guided me through the process. I would recommend Kevin Bugbee at the dealership. More

by pthorne77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2023

Herb Chambers BMW of Boston responded

Thank you for the positive review! We're delighted to hear that Kevin provided you with a smooth transition from leasing to owning with us. We appreciate your recommendation and hope to see you again!- The Herb Chambers BMW of Boston Team

June 29, 2023

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Employee Rating

Had a great time shopping for cars with Kevin - deep product knowledge, consistent follow-up, and a very thorough test drive. More

by SamSchu
Sales Price Transparency
Recommend Dealer
Yes
Jul 03, 2023

Herb Chambers BMW of Boston responded

Sam, thank you for the positive review! We're glad to hear that Kevin provided you with a great car shopping experience. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a wonderful day! - Herb Chambers BMW of Boston

June 27, 2023

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Employee Rating

Kevin is the most authentic, kind and caring employee at Herb Chambers. He treats you with respect and explains the process step by step. He is not a car sales man he is human! He made the purchase of our n More

by jennica.hawkins
Sales Price Transparency
Recommend Dealer
Yes
Jun 27, 2023

Herb Chambers BMW of Boston responded

Hi Jennica! Congratulations! Thank you for sharing your wonderful experience with Kevin at Herb Chambers. It's fantastic to hear that he provided such exceptional service and made the purchase of your BMW a flawless process. We'll make sure to pass along your gratitude to Kevin and he will be thrilled to hear this feedback. Drive Safely!

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