Herb Chambers BMW of Boston

Kevin was fantastic! He provided the ultimate customer serivice and was the most professional car salesperson I have worked with in the industry. He responded to all my questions in a very timely manner serivice and was the most professional car salesperson I have worked with in the industry. He responded to all my questions in a very timely manner and provided addtional information when required. He contiues to follow-up with me on a regular basis and notifies me when recalls are listed or other issues arrise. I have lived in Washington DC since 1991 and this was the first time I got my car from another region of the country. Kevin worked with me on the phone and was in contact with me during the entire process. He drove the car to Washington and completed the enitre registration for me. I would advise all my family and friends to purchase cars from Kevin. Other representatives from Herb Chambers have also been helpful during phone conversations and sending documents in the mail. More

I recently leased my 6th BMW from Herb Chambers in Boston. Keven Bugbee guided me through the process with great skill and customer service each time. He has delivered the new car to my office, switc Boston. Keven Bugbee guided me through the process with great skill and customer service each time. He has delivered the new car to my office, switched the plates (and cleaned them as it is bad luck to put a dirty platre on new BMW!)and made sure I was completely comfortable and satisfied with the new automobile. His great service didn't end after the papers were signed. He has assisted me beautifully with the service department (lined up loaner cars when none were available) and BMW headquarters during a recall of a defective part. I have other o[ptions for BMW dealers that may be more convenient but plan to continue to purchase and service all future cars from Chambers in Boston. More

I've bought three cars from this dealership and will continue to do so. Personal, efficient and friendly service and they are reasonable and fair negotiators. Highly recommend Kevin Bugbee who makes y continue to do so. Personal, efficient and friendly service and they are reasonable and fair negotiators. Highly recommend Kevin Bugbee who makes you feel like you are a special, lifetime customer. More

I have leased five BMW's from Kevin Bugbee at Herb Chambers BMW over the last 15 years or so. I have always found the process to be enjoyable and stress free. Kevin has made me feel as if my business Chambers BMW over the last 15 years or so. I have always found the process to be enjoyable and stress free. Kevin has made me feel as if my business is very important to him, and he has always given me the best deal around. Furthermore, because of the great treatment that I've had from Kevin and this dealership, I have also leased cars from two other Herb Chambers dealerships: Mercedes and Honda. I have recommended Kevin to many friends and family members who have all had similar experiences with him. He is the consumate salesmen as well as a man of integrity. I am looking forward to leasing my next 7 series from Kevin in September. The car is great, and so is the sales experience. More

I recently purchased my THIRD BMWer from Kevin Bugbee at Herb Chambers/Boston---a new 135i sports coupe. It was just being introduced in the US and BMW North America dealerships didn't know a lot about it. Herb Chambers/Boston---a new 135i sports coupe. It was just being introduced in the US and BMW North America dealerships didn't know a lot about it. Getting one was a little tricky but Kevin was on top of it all the way, I have known Kevin for several years. He is quite a character. He has become a good friend while remaining the consummate professional. Kevin's involvement doesn't end with handing over the car keys. He is always available to deal with any issues that might arise. He is very "approachable" and I would feel comfortable discussing with him all matters, however good or bad. Moreover, it has become clear to me over the years that Kevin knows how to leverage for my benefit the extensive Herb Chambers sales and service organization to meet all my needs. Finally, let me not forget the excellent service department--quality work, no problems. More

Just bought my third car from this dealership, and was pleased to see that the standards of service remain very high on all counts. I've worked with sales representative Kevin Bugbee for the last two purc pleased to see that the standards of service remain very high on all counts. I've worked with sales representative Kevin Bugbee for the last two purchases, and found him extraordinarily professional. Customer satisfaction is clearly uppermost in his mind; he obviously understands that the process of buying a car is a key part of the overall experience of owning the car. He is well informed on both technical and administrative matters, and exceedingly patient with explaining model options, never making the customer feel rushed or pressed into adding unwanted features or taking snap decisions. He takes seriously what is often just empty business jargon about "building relationships" through sales; I've always felt that I could contact him at any point after the sale to consult on any matter pertaining to the vehicle. He often takes care of small matters himself, rather than passing you off to someone new. Other interactions at the dealership have been highly positive. The service department has been great, always providing the maximal service allowed under the warranty, rather than stinting on "borderline" repair situations. They've been respectful of me and my time, and always performed solid service within the estimated window. And it's a nice perk that the cars come back beautifully cleaned. More

The trophy wife/general manager is nothing but an The trophy wife/general manager is nothing but an arrogant, stuck up snob that has no idea how to talk to customers or even her employees. She ac The trophy wife/general manager is nothing but an arrogant, stuck up snob that has no idea how to talk to customers or even her employees. She actually lectured an employee in front of my wife and I! The poor kid only hesitated a moment to find a key. For someone to be so rude to an employee that was the the last straw. Everyone else was nice, my sales person, the valet, and even the other managers. If Herb cares about his image he would get someone that can manage people and is more polite! Not to mention someone that doesn't come to work in an evening gown! Put a suit on or something less provocative! I will never return More

The worst experience I ever had at a dealership. Flat The worst experience I ever had at a dealership. Flat out lied to me and made me drive an hour in after a snow storm to tell me that the car was i The worst experience I ever had at a dealership. Flat out lied to me and made me drive an hour in after a snow storm to tell me that the car was in their storage and they can't show it to me. It was an "executive car", X3 6k mi, they promised that the car was not a loaner and never been in an accident, but refused to put that in writing. The guy was rude and disrespectful and acted like he was doing the costumer a favor. BE CAREFUL and shop around before you get stuck with these guys. More

Awesome salesperson - Sheraz. Knowledgeable, friendly, hard-working. Service department sucks. Rude. Unreliable. The secretaries who answer the phone need some remedial customer service lessons. We do n hard-working. Service department sucks. Rude. Unreliable. The secretaries who answer the phone need some remedial customer service lessons. We do not exist to annoy them - they should realize that. More

Leased an 08 328xi coupe from Herb Chambers BMW of Boston a few weeks ago. I was new to leasing but I taught myself the ropes. The person I worked with (Kevin Bugby) was extremely helpful when it came to som a few weeks ago. I was new to leasing but I taught myself the ropes. The person I worked with (Kevin Bugby) was extremely helpful when it came to some other things I didn't fully understand, helped me learn a lot about the pricing process and was very patient considering I made changes to my "final" decision three times. I changed my initial color choice a couple times, and each time he dutifully went and would check and get me back a list of potential cars that matched my criteria, and never seemed annoyed despite the fact that I changed my choice almost after the deal had been finalized. He is one of the main leasing guys so I would have expected someone like that to have little tolerance for someone like myself who knows little about the process but as I said he was very polite and accomodating. I also got a great deal on the lease, so I know he wasn't just being nice "for other reasons" (i.e. they are running you). I honestly felt in this situation as if he was on my side, of course you have to assume that the dealer wants to max their profit as well, but he was upfront about all the intial costs and answered all my questions straight up with no nonsense, and no "push back" when I inquired about incentives and cap cost reduction. Very easy to work with. I gave a 4 for quality of work due to the detailing job, granted the car had to be driven cross state about 80 miles, but they missed a couple minor scratches and maybe one or two level II water spots. Also there is rust behind one of the wheels (no not on the brake pad, that comes off with braking, this was on the piece between the pad and the rim, about the size of a quarter). They didnt seem like they did much to try and remove that. But don't get me wrong the car was brand new and indeed looks great. I would have given a 3 but I'm not sure if the scratches or rust appeared after I drove it or not. But it's only been a couple weeks and I haven't driven it that much. Overall the process was pretty smooth. Aside from being psyched with my new car, I'm very happy with what my final rates were. I feel as if I made a smart decision in which dealership to go to. Kevin even drove the car out to my workplace and picked me up (he offered, I didn't even have to ask!). I would recommend Herb Chambers to anyone looking at leasing a new BMW, make sure you ask for Kevin Bugby though, not sure about the other ppl who work there. Except the finance guy but I forgot his name (Azi I think it was). And make sure your car has been properly detailed. More