Herb Chambers BMW of Boston

I was referred to Kevin Bugby by a friend and couldn't be happier with the level of customer service he provided. I leased a 2011 BMW 328 xDrive coupe and he personally delivered it to my residence. The pri happier with the level of customer service he provided. I leased a 2011 BMW 328 xDrive coupe and he personally delivered it to my residence. The price was great and the level of customer service since has been phenomenal. Kevin has gone out of his way to make himself available to personally bring my car in when it requires service and checks in from time to time to see how I am enjoying the car and if there have been any issues. Anyone in the market for a BMW in the Boston area should ask for Kevin at Herb Chambers, they won't be disappointed. More

Kevin Bugby is simply the best in the business. Extensive knowledge and experience, takes care of all logistics and paperwork for a seamless transaction, gets you the right car with the options you want, gre knowledge and experience, takes care of all logistics and paperwork for a seamless transaction, gets you the right car with the options you want, great pricing, doesn't forget you after the sale and helps with any service issues. What more can you ask for?! Highly recommended. More

My huband and I were very happy working with our sales representative Kevin Bugbee and this dealership, Herb Chambers BMW OF Boston . Kevin went out of his way for us. We were looking for a very specifi representative Kevin Bugbee and this dealership, Herb Chambers BMW OF Boston . Kevin went out of his way for us. We were looking for a very specific used BMW and he was extremely helpful. We really noticed a difference from other dealerships and other sales people at those places. Kevin is extremely knowledgable and we found that to be very comforting. This is our first BMW and we are very happy with it. We were always treated with respect and as VIP's everytime we visited the dealership. They have always followed up with our visits to make sure we were happy with our experience. Also, the price was well within our budget. Thank you Kevin for making the car shopping and purchase process an exceptionally easy and fun experience. More

Great dealership. I have been going to them for years. My sales person, Kevin Bugbee, bends over backwards to help me get the exact car I want at the exact price. I appreciate that he doesn't disappear when sales person, Kevin Bugbee, bends over backwards to help me get the exact car I want at the exact price. I appreciate that he doesn't disappear when the sale is over, either. He is there for me for service, questions and treats you like your his only customer. Kudos to him, and the entire team at Chambers BMW. More

This dealership has a culture of customer service and quality work in all its different areas of business. This is the second car I have bought from them and the experience was supportive, fun and positi quality work in all its different areas of business. This is the second car I have bought from them and the experience was supportive, fun and positive. Obviously I was happy with price, but beyond that is how every effort was made to make sure I was pleased. This same attitude extends to the Service Department, which took care of my previous vehicle. Thumps up to this well trained team! More

My husband and I spent a lot of time shopping for a new car - at not just one dealership but several. When we met with Kevin it became obvious to us that we would be best served through a relationship wit car - at not just one dealership but several. When we met with Kevin it became obvious to us that we would be best served through a relationship with Herb Chambers. Even after he knew we were no longer interested in a BMW, Kevin saw to it personally that we met with the right person and got the best deal we could get on the car that was right for us. We negotiated heavily on the price for this car. At other dealerships the sales staff became frustrated and impatient with us, but when we met with Kevin we were pleasantly surprised by his friendliness and professionalism. Kevin was helpful throughout the process, even helping us with details of the delivery that we did not expect. We recommend Kevin to friends looking to buy a new car, without hesitation. More

The outstanding ratings given above are the net result of the overall customer service expereince provided by Kevin Bugbee. From the first phone call I made to the last moment of delivering and demonstrating the overall customer service expereince provided by Kevin Bugbee. From the first phone call I made to the last moment of delivering and demonstrating the new 328I, Kevin was responsive, competent, knowledgable, efficient and friendly. He made the overall buying (leasing) experience a pleasure. This experience included a last minute request on my part to have the car delivered a day earlier than previously agreed. Kevin and the service dept. met my request and delivered the car an hour earlier than they thought was possible. Kevin delivered the car to my condo and completed the buyng expereince in a convienent and exceedingly efficient manner. Justin, who walked me through the final financial transaction and process, was also friendly, competent and helpful. I would absolutely return to this dealer and salesman for my future purchases or leases. More

We knew which car we wanted when we arrived at the dealership. Kevin helped us secure financing, decide on the extras we wanted, and gave us the contact details for the insurer. The process was so e dealership. Kevin helped us secure financing, decide on the extras we wanted, and gave us the contact details for the insurer. The process was so easy that everything was signed and paid for the same day! He then took care of the car registration and final touches so a few days later we were able to come back to the dealership and drive away with our car. The whole process was incredibly easy and painless. More

I had a great experience with Kevin. Kevin was recommended to me from a friend who told me if I ever wanted a BMW I should give him a call. He was very responsive and returned my calls promptly. I recommended to me from a friend who told me if I ever wanted a BMW I should give him a call. He was very responsive and returned my calls promptly. It had been many years since I made my last car purchase so I had a lot of questions regarding financing, trades and especially the concept of "pre-owned" certified. He was extremely knowledgeable, patient and never made me feel like I was asking a "stupid" question. I ended up deciding that I wanted to buy a different brand of car. I explained to Kevin I felt a four wheel drive car would really be better for me. He referred me to another salesman, and followed up twice after that to make sure I had made the connection and to see if I had any further questions. I was impressed how he handled the entire process. He was very professional and he seemed very sincere in wanting to help me find the car that was the right match for me. More

HERB CHAMBERS BMW OF BOSTON IS A WONDERFUL DEALERSHIP TO DEAL WITH. MELISSA STEFFY WHO IS THE GENERAL MANAGER RUNS A VERY SMOOTH OPERATION. YOU WILL FIND THE PEOPE WORKING THERE VERY FRIENDLY AND EFFICIENT DEAL WITH. MELISSA STEFFY WHO IS THE GENERAL MANAGER RUNS A VERY SMOOTH OPERATION. YOU WILL FIND THE PEOPE WORKING THERE VERY FRIENDLY AND EFFICIENT. YOU WILL FIND THE BUSY SERVICE DEPARTMENT GREAT!!! I HAVE BEEN DEALING WITH CHRIS ANSLONO MY SERVICE ADVISOR FOR THE LAST TEN YEARS. HE ALWAYS BEEN VERY ACCOMMODATING AND HELPFUL TO ME. OVER THE YEARS, MY HUSBAND AND I HAVE DEALT WITH A LOT OF DEALERSHIPS, AND IT IS SUCH A RELIEF TO FIND ONE THAT IS SO RESPECTFUL OF PEOPLE. More