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Herb Chambers BMW of Boston
Boston, MA
2,591 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,591 reviews
November 05, 2023
Everyone in the service department and technicians are always very helpful and customer service is always exceptional, especially Matt and Higor! always very helpful and customer service is always exceptional, especially Matt and Higor! More
by Lucrf716
Employees Worked With
Matt Krappe, Higor Teixeira
November 02, 2023
the service team was very helpful. I left my car in the afternoon without an appointment for service. The service was completed very quickly and I picked up my car by the end of the da I left my car in the afternoon without an appointment for service. The service was completed very quickly and I picked up my car by the end of the day. excellent service! thanks. More
by flagons_layman_0i
Employees Worked With
Jurell
November 01, 2023
This is my second service visit since I purchased my 2018 BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I li BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I live in Plymouth Mass., and drive by two other BMW dealers to go to Herb Chambers Boston BMW. The service dept. ANSWERS the phone, with smart, professional people. More
by chrisjcrowell
November 01, 2023
Samik Shahi always deals with our service concerns efficiently and in a friendly manner. So does the rest of the team. Well worth going to HERB CHAMBERS BMW of Boston! efficiently and in a friendly manner. So does the rest of the team. Well worth going to HERB CHAMBERS BMW of Boston! More
by ncm
Employees Worked With
Samik Shahi
October 31, 2023
Had my 2023 X5 towed Monday about noon to dealerships for a flat tire. I never got a call or anything on what was going on until I called every day and no one would call me back? I’ve been a loyal customer f a flat tire. I never got a call or anything on what was going on until I called every day and no one would call me back? I’ve been a loyal customer for 20+ years and I emailed corporate about this and never heard back from them? I did not get the car back until Thursday afternoon for a flat tire, the place is totally disorganized and I understand some renovation going on, but it’s not the way to treat loyal customers More
by Porei80576
Employees Worked With
Never spoke with anyone
October 30, 2023
Quick and friendly assistance for my BMW for MA state inspection. They also recommended certain necessary maintenance to the spark plug and wheel alignment. I feel lucky to have a reliable BMW service inspection. They also recommended certain necessary maintenance to the spark plug and wheel alignment. I feel lucky to have a reliable BMW service center close to me in Brookline/Boston. More
by jhummer12
Employees Worked With
Higor Teixeira
October 28, 2023
The only dealer around with an actual car to test drive, the ordering was comprehensive and easy, I was updated by Ahmed on every stage of my car production and transporting from Germany, finalized the deal the ordering was comprehensive and easy, I was updated by Ahmed on every stage of my car production and transporting from Germany, finalized the deal today with Ahmed and David, Again, no sales pushing, no hassle, smooth and quick, exceeded all expectations. More
by Happy camper
October 28, 2023
The experience was excellent. Abdul was very helpful. I look forward to my next three years with bMW Abdul was very helpful. I look forward to my next three years with bMW More
by Jon.levine
