Herb Chambers BMW of Sudbury

Great I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Bill I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Billy was really knowledgeable, professional, nice and polite in helping us to make the decision right at the spot. The whole buying process was so smooth and enjoyable. Billy is just a great guy!!! I would strongly encourage my friends or potential buyers who are reading the review try out BMW of Sudbury, and get your dream car. We love the BMW car, and we like the service at BMW of Sudbury. More

Excellent We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & our new car. I have never met a more friendly & outstanding car salesperson. I will be recommending BMW of Sudbury & Marjorie to my friends & family. More

Complete Turnaround We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This wa We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This was reflected in my initial review. Since that experience, we have been contacted by the sales manager, Fahid, and the general manager, Mr. Gill. They moved heaven and earth to turn our negative experience around. As a result, we are purchasing a car through this dealership. I am impressed with the importance placed on changing our perceptions of this dealership. We truly feel like valued customers. More

What a difference! After purchasing cars in Europe and the USA for more that 40 years, this dealership is like a breath of fresh air - honest, trustworthy, up-front, and After purchasing cars in Europe and the USA for more that 40 years, this dealership is like a breath of fresh air - honest, trustworthy, up-front, and very respectful. I dealt with Molly and Michelle and I could not have been treated better. I will be picking up my CPO 528i later today, and I fully expect the same service that I received last Saturday. What a great place to purchase a car. Chris Roberts, Cape Cod, More

Brand New (and GORGEOUS) X4 Where do I begin... Back in mid-April, I inquired about a 2015 Apline White X4 that was showing on the Sudbury website. It fit the criteria of the Where do I begin... Back in mid-April, I inquired about a 2015 Apline White X4 that was showing on the Sudbury website. It fit the criteria of the car I was looking for so I sent out a request. Molly C ended up getting back to me within 2 days and a sales manager by the name of Tom MacDonald reached out to me as well. After one or two emails, I never heard from Tom again. In an attempt to continue trying to get more information on the car, I emailed the General Manager, Pranav Gill, who ended up putting me to work with three individuals who made this transaction go as smoothly as it could of. Jason Canulla, Alyssa Melignano and Moe Khenifar(finance) were the team responsible for getting me into my brand new X4, something I worked very hard for and gifted myself as a graduation gift. Jason got in touch with me within 5 minutes of getting off the phone with Pranav and by the end of the day we agreed on a price and all of the terms. I was an out-of-state buyer and they made sure to send me all the appropriate paperwork, pictures and answers to any and every question that I had as quickly as possible. Due to a chaotic schedule, they made sure that as soon as registration &plates came in, I would have the car, so they shipped it to me.. at home! It was Jason's first week at the dealership as a new sales manager and I believe I was his first customer or sale. He's truly an asset to the dealership. Alyssa was my client adviser and a gem to work with. And Moe laid out all the options available to me in regards to finance, packages and payment. Of course with almost any purchase, some bumps on the road do arise, but it wasn't anything out of this world and these three handled everything in the most professional manner possible. Once again, thanks guys! I look forward to doing business with you again after this lease is up! -Kat More

Outstanding service dept Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and th Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and the service manager is excellent More

Used car purchase I purchased a used vehicle from this dealership a few months ago. Within 3 months I discovered roughly $2,500 dollars worth of repairs, all of which s I purchased a used vehicle from this dealership a few months ago. Within 3 months I discovered roughly $2,500 dollars worth of repairs, all of which should have been caught by their much-touted 172-point safety inspection. Of course, all of this should also have been caught by the independent mechanic that I had perform a pre-inspection, but the mechanic's lapse does not excuse the behavior of the dealership. Selling a car in need of that much work is not an ethical or intelligent business practice, especially when your try and justify high, non-negotiable prices with the claim that the quality of your product is higher than that of any of your competitors. More

The Place to Buy a BMW First, let me say that I have always avoided BMWs. – I am a loyal multi-decade Toyota guy. Toyotas are less expensive to purchase and operate as they First, let me say that I have always avoided BMWs. – I am a loyal multi-decade Toyota guy. Toyotas are less expensive to purchase and operate as they are much more dependable. I must say, however, that with the help of an awesome salesperson, Curtis Meuller, at BMW of Sudbury (MA) I was able to open my mind to my wife owning an X3. Curtis is well educated and intelligent – and showed the brand off very well with his honest, low-key civilized demeanor. He took the time, lots of time, to demonstrate the X3 and its multiple features and benefits. There was no pressure to purchase and no sense of time constraints. While I know that a luxury Toyota – Lexus – is a far more practical and economical choice, the X3 hit enough of a sweet-spot with what my wife was looking for to go ahead and blow the dough and take a risk on a BMW. Besides, telling my wife she couldn’t have the car she fell in love with would have been problematic. She wanted a compact SUV. Our RAV 4 is too plain, the technology interface of the new Lexus NX questionable, the Acura too utilitarian and the Audi Q3 just about right -- with the BMW having a slight edge. So now, we own three Toyotas from the best dealership on the planet (Wellesley Toyota) and a BMW X3. I still trust and prefer my Toyotas, but my wife is happy, which is very important. Many thanks to BMW of Sudbury for their help and for giving us a reasonably good deal. The dealership is very nicely appointed and the people with whom we came in contact were all very nice. I would recommend this dealership to anyone interested in a BMW. I also recommend our five-star salesperson, Curtis Mueller. More

A Cut Above I have owned a variety of high-end cars and I must say that the dealership, sales and service staff at BMW of Sudbury are among the very best I have d I have owned a variety of high-end cars and I must say that the dealership, sales and service staff at BMW of Sudbury are among the very best I have dealt with. I purchased a Certified X5 and every aspect of the sales experience was excellent. Like many Certified cars, the vehicle I acquired had some initial issues, but the service department went above and beyond to solve the problems, and always provided a nice loaner car while mine was being serviced. I would recommend this dealership to anyone looking for a new or Certified BMW. More

Awesome! I recently purchased my second BMW from BMW Sudbury. I had the pleasure of working with Jason Hawksley again, which was one of the reasons for my goi I recently purchased my second BMW from BMW Sudbury. I had the pleasure of working with Jason Hawksley again, which was one of the reasons for my going back to Sudbury. Jason is professional, knowledgeable, patient (I changed my mind on the type of X5 3 times!), polite, and an excellent ambassador for BMW. Jason initiated the sale by calling me and inquiring if I had an interest in the new X5. Hard to turn down the thought of owning this amazing piece of machinery I agreed to go in and drive the new X5. Jason found the one I wanted with the right options, colors, and price! Fahad and Edwin (sales managers) also deserve recognition, as they were a pleasure to work with. Last but not least is Kim, the finance manager. Simple, easy, and straightforward – words that don’t often describe the financing process. My experience at Herb Chambers BMW of Sudbury was second to none and I will continue to purchase my vehicles from Chambers as I have done for the past 10+ years. More