
Herb Chambers BMW of Sudbury
Sudbury, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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From entering to the dealership and to the pick up my vehicle to process was what I expected vehicle to process was what I expected More
The overall experience was great and Wilson was expedient as well as provided attentive service during the purchase process. as well as provided attentive service during the purchase process. More
Very mixed experience. Dealing with Robert was great. He was responsive and knowledgeable in a non threatening way. We did not feel any pressure or rush. On the other ha Dealing with Robert was great. He was responsive and knowledgeable in a non threatening way. We did not feel any pressure or rush. On the other hand, our interaction with Mackenzie was extremelly poor. Her answers to our questions were vague and incomplete, and she left important details out. She was stuborn to the point of being rude, and at some point got very emotional. We were very close to leaving and calling the deal off. Finally, we were told to wait 20-30 minutes for the car to be simonized and ended up waiting almost 2 hours. It was impossible to get information about the status of the car; nobody knew anything. We were there a total of 4 hours only to do the paperwork and get the car. Very, very frustrating. More
Pleasant friendly atmosphere Service Tech was great spent much time explaning how to reset the tires. Didn't have to wait long for service much time explaning how to reset the tires. Didn't have to wait long for service More
Maura was fabulous. Clear, courteous, knowledgeable and professional. She made things super easy. She should run the dealership she is that good. Clear, courteous, knowledgeable and professional. She made things super easy. She should run the dealership she is that good. More