Herb Chambers BMW of Sudbury

From the moment I arrived at the dealership the experience was all I could have asked for. Ray was friendly and very knowledgeable. The process was seamless. The service at BMW of Sudbury matches experience was all I could have asked for. Ray was friendly and very knowledgeable. The process was seamless. The service at BMW of Sudbury matches the vehicles they sell. More

It has improved so much over the years. Everybody is polite, professional and I will continue to buy and service my cars here Everybody is polite, professional and I will continue to buy and service my cars here More

I wish I could give zero stars. This dealership is terrible. Between Robert and the service manager Al there really aren’t 2 people in the world you could trust any less. This deale This dealership is terrible. Between Robert and the service manager Al there really aren’t 2 people in the world you could trust any less. This dealership and service makes me wish I never bought a BMW and I will never buy another one again. I told them I bought a new car so I wouldn’t have to be at the dealership every other week to get the same thing fixed and I was laughed at. BMW pays them to waste your time. Anytime you drop a car off and get a rental, or warranty work etc, it’s all paid for by corporate. They get kickback on everything they do that wastes your time. I’ve been here over 5 times for the same issue and not once did they escalate the issue to bmw corporate to get assistance. Once I called BMW North America MYSELF to file a claim with this dealership I was told the dealership should’ve called them after the 2nd attempt to fix the same issue. But Sudbury BMW will make more money off wasting my time going back again and again for the same issue. The dealership puts in MINIMAL effort. They put more into trying to buy your used car rather than keep you happy in the car you are already in. This place makes me regret buying a BMW. The car is trash quality. Sounds like it’s falling apart. BMW as a whole treats customers like trash once you drive off the lot. I should’ve bought a Toyota instead. More

Disconnect between drop off team and advisor. Advisor then provided a rediculous cost estimate for a new wheel (rim). Very different experience than previous visits. Advisor then provided a rediculous cost estimate for a new wheel (rim). Very different experience than previous visits. More

Very clean and professional dealer. Jeffrey (sales rep) made the process easy and pleasant. He took the time to explain everything in detail and answer all our questions to our satisf Jeffrey (sales rep) made the process easy and pleasant. He took the time to explain everything in detail and answer all our questions to our satisfaction. Great work Jeffrey. More

Outstanding service. I would highly recommend BMW of Sudbury. Very helpful and accommodating. I felt very comfortable using this dealership. I would highly recommend BMW of Sudbury. Very helpful and accommodating. I felt very comfortable using this dealership. More

The service is outstanding with care and good prices. The communication was excellent and the whole experience was very pleasant. Thank you! The communication was excellent and the whole experience was very pleasant. Thank you! More

Always have taken care of our needs , been buying our BMW for more than 30 years for more than 30 years More

The dealership's personnel were all very professional and helpful. The certified, pre-owned vehicle I purchased was well-prepared and promptly delivered. helpful. The certified, pre-owned vehicle I purchased was well-prepared and promptly delivered. More

The car buying experience was very pleasant: Low pressure, helpful people. I wish all dealers treated customers this way. pressure, helpful people. I wish all dealers treated customers this way. More