Herb Chambers BMW of Sudbury

Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

Mr. Jack O'Donovan is an amazing representative. He is professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he wa professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he was super responsive no matter to text messages, phone calls, or emails, and gave first time updates about stocks and orders. He even talked with us by using a lot of his after work time. We very appreciate his service and would highly recommend Jack and the dealership. More

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More

Jack did an outstanding job ensuring everything was good to go upon our arrival and was highly professional in his approach. I have bought multiple cars from BMW of Sudbury and between Jack, Charlie K and to go upon our arrival and was highly professional in his approach. I have bought multiple cars from BMW of Sudbury and between Jack, Charlie K and the team i give the dealership extremely high marks! More

Courteous, straightforward and transparent. It was a pleasure doing business with BMW of Sudbury. I felt I got a good deal on my trade in, received my new vehicle 3+ months ahead of schedule an It was a pleasure doing business with BMW of Sudbury. I felt I got a good deal on my trade in, received my new vehicle 3+ months ahead of schedule and the staff were very helpful in executing all of the steps with insurance and registration updates needed. The car was prepared beautifully and I am very happy with it, too. More

Not a great experience! I dropped my car off at 9am and was told my car would be ready at 3pm, I called at 2:30 to check on the status and was told my car hadn't even been b I dropped my car off at 9am and was told my car would be ready at 3pm, I called at 2:30 to check on the status and was told my car hadn't even been brought into the service bay. I then had to go back to the dealer to get my kid's car seat and I asked why my Service Advisor didn't tell me and he said he was just about to call me which seemed like a lie. My car was ready a few hours later so I picked it up the next morning. My Service Advisor didn't even come out of his office to apologize for any inconvenience. I then got a call yesterday at 4pm letting me know my car was ready to be picked up which I had picked up hours earlier. All and all not a great experience at all, I might need to find another BMW dealer to get my car serviced which is too bad because Herb Chambers Sudbury is by far the closest. More

Had a great experience with the dealership buying my first BMW. I was given updates on the production and delivery of my car, and picking up was pretty quick. first BMW. I was given updates on the production and delivery of my car, and picking up was pretty quick. More

Jack was great at keeping me up to date with the status of my lease car. He was happy to text early in the morning and late at night to ensure I received my car on time! He’s friendly and personable and cl of my lease car. He was happy to text early in the morning and late at night to ensure I received my car on time! He’s friendly and personable and clearly wants the best for his customers. Overall my purchase with Jack was a great experience! More

From the beginning of the process, my first contact with my sales rep was very pleasant. Not an issue with the dealership, but the process from ordering the vehicle to its receipt was very long and informa my sales rep was very pleasant. Not an issue with the dealership, but the process from ordering the vehicle to its receipt was very long and information about the process was less than readily available. In the end, the wait was worth it. Unfortunately my initial contact with the dealership left half way through the process. His replacement had big shoes to fill and did a very good job. I would recommend BMW of Sudbury to anyone that asks me. More

I had a great experience at Herb Chambers BMW of Sudbury and would recommend them to anyone looking for a new car. Jack O'Donvan was especially great, even taking the time to bring a car to us to test driv and would recommend them to anyone looking for a new car. Jack O'Donvan was especially great, even taking the time to bring a car to us to test drive when it wasn't available while we were at the dealership. (This is probably what clinched it for us.) The whole sales process was smooth, efficient and easy. My training session with Kunj was extremely helpful as well. Highly recommend! More