Herb Chambers BMW of Sudbury

I would give a zero if I could. . I hit a pothole, called the day before, I have tire and wheel protection so should have been an easy fix . 4 hours later I left the dealership. S . I hit a pothole, called the day before, I have tire and wheel protection so should have been an easy fix . 4 hours later I left the dealership. Service manager is clueless. Asked 2 people to not wash my car because I have a plate that bends ,they washed the car and broke the plate . Drive anywhere but here for service . More

I visited two others BMW dealership before I visited Herb Chambers of Sudbury. I was impressed is completely different m. The sale force understand how to interact with the customer. No rush let you digest t Chambers of Sudbury. I was impressed is completely different m. The sale force understand how to interact with the customer. No rush let you digest the products and answers your questions. More

Chelsie Swann was courteous, knowledgeable and helpful throughout, and flexible on timing and getting the purchase closed. She made car buying terms transparent and the whole experience was pleasant -- no throughout, and flexible on timing and getting the purchase closed. She made car buying terms transparent and the whole experience was pleasant -- not like the old car buying days! And I get to own an X5! More

I would like to express my sincere gratitude for the exceptional service that you provided me with. Your team went above and beyond to ensure that my needs were met, and I couldn't be more pleased with exceptional service that you provided me with. Your team went above and beyond to ensure that my needs were met, and I couldn't be more pleased with the outcome. The professionalism, knowledge, and efficiency displayed by your staff were truly impressive. Your attention to detail and willingness to answer my questions was greatly appreciated. More

Consistent great service. I have my BMWs serviced here for their annual oil changes. The loaners truly make it a convenient and efficient day. I have my BMWs serviced here for their annual oil changes. The loaners truly make it a convenient and efficient day. More

He delivered. I am used to Robert because he has been taking care of my car for 4 years but I can't complain about the new person as well. They do an amazing job a I am used to Robert because he has been taking care of my car for 4 years but I can't complain about the new person as well. They do an amazing job and their cashiers have improved on their customer service. More

Great service found what we were looking for and was able to process the paperwork quickly. Excellent experience to process the paperwork quickly. Excellent experience More

The staff was very courteous and I was surprised that someone whom I had briefly spoken to about an hour previous remembered my last name. There was a problem with getting a missing part for the car, a 2 someone whom I had briefly spoken to about an hour previous remembered my last name. There was a problem with getting a missing part for the car, a 2022 X3, that I had wanted to purchase initially, but it was solved satisfactorily abut three weeks later, with the part still not received, when I decided to purchase a 2023 model of the X3. Mr. Dowridge was very helpful. But I was exceedingly surprised that BMW could not deliver the simple part in a timely manner. Maybe they can learn something from Amazon!! More

I have hated taking my car to a dealership for years. Not the case with HC Sudbury. The service is very efficient. Like the video update that arrives as a text. And the dealership facility is spacious, c Not the case with HC Sudbury. The service is very efficient. Like the video update that arrives as a text. And the dealership facility is spacious, clean and comfortable. Not a depressing experience. I might even say it’s enjoyable. More

They went above and beyond. Peter was a pleasure to work with. Excellent service. Very fair. Peter was a pleasure to work with. Excellent service. Very fair. More