Herb Chambers BMW of Sudbury

I traveled all the way from NYC because I wanted to see this beauty in person and boy was it worth the trip! I LOVE my 2022 X7. The dealership had a great selection of clean, low mileage CPO vehicles as we this beauty in person and boy was it worth the trip! I LOVE my 2022 X7. The dealership had a great selection of clean, low mileage CPO vehicles as well as brand new; its hard to tell the difference! My sales professional Jack worked hard to ensure that my vehicle was delivered to me before Xmas and all DMV paperwork completed. The dealerships pricing is as is- so there is no haggle/negotiating. There was a nick on the paint which was to be touched up before delivery, but was an oversight. Jack mailed the paint with no problem. He did not make me feel pressured and answered my texts/calls timely which helped the process. Thanks Jack D, I/we appreciate you🙏🏽 More

I came for changing tire and got a list of additional repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the servic repairs (total above 4K) through text . I had to call to ask for the reason. Her VM was full .. I expect someone whose responsible for the service call me give me a good explanations . On the second day , when service was done . I also just got a text message . I called to check for one item. Didn't get call back and her VM was full also . I had to make two calls and got hold off someone to explain to me . More

An excellent service was provide by Chelsie Swann! ! She was very friendly, professional and answered all our questions. It was an awesome experience during the purchasing process. ! She was very friendly, professional and answered all our questions. It was an awesome experience during the purchasing process. More

Justin did a great job for a difficult situation As well as expensive yikes. he explained everything to me. as expensive yikes. he explained everything to me. More

Service was excellent and efficient! The service advisor Maurah Ann. Lee was best I encountered since the purchase of my vehicle! The service advisor Maurah Ann. Lee was best I encountered since the purchase of my vehicle! More

The service is thorough and complete on completely on time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service departmen time. This trifecta stands out to us in the automotive servicing world as outstanding. The technology that is being utilized by the service department is both effective and efficient. More

My first service visit to this dealership was disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffe disappointing. I understand after speaking with a manager that they are facing significant staff turnover, which is causing customer service to suffer. I hope the situation will improve or I will need to seek another dealership to maintain my BMW. More

This should have been the easiest transaction ever. Paid asking, perfect credit, simple trade in. Sales man turned it into a nightmare, he was texting me like a 16 year old girl on turbo. Put pressur Paid asking, perfect credit, simple trade in. Sales man turned it into a nightmare, he was texting me like a 16 year old girl on turbo. Put pressure to get deal done quickly, let him know my schedule he ignored it. Told me to meet him half way on a delivery… kept changing thing. Car was delivered with check engine light on! I’ll be following up directly with bmw. More

The process was smooth start to finish. Vaseem was easy to work with and I would love to do business with him again. Vaseem was easy to work with and I would love to do business with him again. More

Despite employee absences due to Covid, this dealership kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous. My rental was available at the specified time and I had no difficulty checking it out. I highly recommend getting service at this dealership; it is the best in the Boston area and worth every minute of the drive to get there. Besides, who doesn't want the chance to drive a BMW! More