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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
950 Reviews
Call Service Center (508) 903-5300

950 Reviews of Herb Chambers BMW of Sudbury - Service Center

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July 15, 2023

I brought my X5 in for routine maintenance including an oil change. I had a tire that was losing air. The technician was able to identify the issue (nail). My key Fob is coming apart and Maurah was able to More

by gmrousseau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro (Genius team), Maurah Lee
Report | Print
Jul 18, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting Herb Chambers BMW of Sudbury with your X5! We're happy to hear that Maurah & Pedro were able to assist you with your concerns. We appreciate your review and look forward to serving you again in the future. Drive safely!

July 12, 2023

Travis is an excellent representative of The BMW Sudbury dealership. He is highly knowledgeable and very helpful. More

by Wjbenoitjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Mark
Report | Print
Jul 13, 2023 -

Herb Chambers BMW of Sudbury responded

So glad to hear that Travis made a good impression. Thanks for choosing Herb Chambers BMW of Sudbury and sharing your positive experience with us!

July 08, 2023

The Dealership is Excellent! One of the Best. And my service experience with Alisha was Exceptional. More

by MRTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Alisha Schofield
Report | Print
Jul 10, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for your confidence in the Herb Chambers BMW of Sudbury team! We're thrilled to hear that your recent experience with Alisha was exceptional and we look forward to seeing you again next time. Take care!

July 06, 2023

Maura was extremely professional, efficient and polite. First time meeting her- yet she treated me as “olde time client”! More

by Bmwdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Report | Print
Jul 12, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're glad to hear that Maura provided such excellent service and made you feel like a valued client. We appreciate your support, and we hope to see you again at Herb Chambers BMW of Sudbury!

Jul 12, 2023 -

Bmwdriver responded

Yes, Maura was a pleasure to work with during my recent service visit to BMW Sudbury. I have been a constant/ continuous BMW owner since 1976- dealt with many dealerships in various states as well as Germany and England . My 2 adult children are BMW owners. Service departments and their personnel are what matters to us! They keep us coming back to BMW. In my case, Maura is an excellent representative of what care and consideration to consumers should be. Keep up the good work. Pamela Kerschner

July 05, 2023

Needed to have a tire replaced, able to set up an appointment that morning, car completed in the time they said, great service overall. More

by Stevewyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Report | Print
Jul 05, 2023 -

Herb Chambers BMW of Sudbury responded

Thanks for the great review, Steve! We're glad to hear that our team at Herb Chambers BMW of Sudbury was able to assist you with your tire replacement in a timely manner. If there's anything else we can do for you, just let us know. Drive safely!

July 04, 2023

I found the repairs to be very expensive, the process and staff disorganized and disinterested, and the service a step back from my prior experience here. More

by flavin.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oulay Inthaphone
Report | Print
Jul 05, 2023 -

Herb Chambers BMW of Sudbury responded

Flavin, I'm sorry to hear that you had a negative experience with our repair services. We strive to provide efficient and attentive service, so it's disappointing to hear that we fell short of your expectations. I would appreciate the opportunity to discuss your concerns further and see what we can do to make things right. Please feel free to reach out at your convenience. Thank you for bringing this matter to our attention. Sean King - General Manager - sking@herbchambers.com

June 28, 2023

Super service! Thanks so much Maurah Lee for your kindness, timeliness and efficiency! Great work! More

by M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Report | Print
Jun 29, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you so much for your kind words and appreciation for Maurah! It was our pleasure to assist you. Providing excellent service and ensuring customer satisfaction are our team's top priorities at Herb Chambers BMW of Sudbury! We are thrilled to hear that we met your expectations. We'll see you next time!

June 28, 2023

Started off a little rocky but Elmin was able to save the day and help me out tremendously. More

by Zack
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Report | Print
Jun 29, 2023 -

Herb Chambers BMW of Sudbury responded

Hey Zack, thank you for the kind review! We're glad to know that Elmin helped with your needs during your recent visit to Herb Chambers BMW of Sudbury. We'll see you next time. Safe travels!

June 28, 2023

Very customer friendly. Accommodating and helpful. Especially when they do a 45 point check and report back. More

by Joe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Cohoon
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Jun 29, 2023 -

Herb Chambers BMW of Sudbury responded

Joe, thank you for the kind words! We're glad to hear that our team at Herb Chambers BMW of Sudbury provided you with a customer-friendly experience. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great day!

June 27, 2023

Just had a great service experience. Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in t More

by Bill W
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon
Report | Print
Jun 28, 2023 -

Herb Chambers BMW of Sudbury responded

Bill, thank you for the great review! We're so glad to hear that Edward and our team provided you with a pleasant and efficient service experience. We appreciate your business and hope to see you again at Herb Chambers BMW of Sudbury!

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