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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
938 Reviews
Call Service Center (508) 903-5300

938 Reviews of Herb Chambers BMW of Sudbury - Service Center

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June 24, 2023

This dealership is amazing and exceeded my expectations. I will do business with them again. More

by Kim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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Jun 26, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to hear we've earned your repeat business, Kim! Thank you for visiting Herb Chambers BMW of Sudbury!

June 22, 2023

Maurah Lee in Service was able to successfully address our unique situation. Look forward to working with her again! More

by Maggie H.
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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Jun 23, 2023 -

Herb Chambers BMW of Sudbury responded

Thanks for the shoutout, Maggie! We're glad Maurah was able to assist you with your unique situation. We'll be sure to pass along your kind words. See you next time at Herb Chambers BMW of Sudbury!

June 18, 2023

Elmin was incredibly helpful. He not only got me in for an unexpected appointment but also offered to take a care of an upcoming appointment so I would not need to come back. He g More

by mnewman54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
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Jun 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're so glad to hear that Elmin provided such excellent service and went above and beyond to accommodate your needs. We appreciate your recommendation and look forward to serving you again in the future at Herb Chambers BMW of Sudbury. Have a fantastic day!

June 17, 2023

Mariah was wonderful to work with. She quickly adjusted my visit to include a loaner car. Thank you Maura’s! More

by Susanfse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Report | Print
Jun 20, 2023 -

Herb Chambers BMW of Sudbury responded

Susan, we're so glad to hear that Mariah provided you with excellent service at Herb Chambers BMW of Sudbury! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again soon!

June 10, 2023

Advisor had left for the day when I went to pick up my car from servicing. Was waiting around over an hour to pick up the car. More

by Jayborikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oulay Inthaphone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmin Jonuz
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Jun 13, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jay, We're disappointed to read this review and learn that your experience wasn't up to our usual standards. We want to help resolve your concerns and improve your next visit. Please reach out if you'd like to discuss this with us personally. Thank you, Sean King - General Manager - sking@herbchambers.com

June 10, 2023

I took my x5 for its first service last week. I was pleasantly surprised that it was finished in an hour. It usually takes at least 2 hours. More

by Maciebaby69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember
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Jun 13, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your X5! We understand how valuable your time is and always aim for efficient and quality service. Thanks for sharing your feedback and please don't hesitate to reach out the next time we can be of assistance!

June 08, 2023

Excellent dealership that is every bit as good at servicing your vehicle as they were selling it to you More

by jimboudreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Herb Chambers BMW of Sudbury responded

We appreciate your feedback and are delighted that you think of us as an excellent dealership for both sales and service. Here at Herb Chambers BMW of Sudbury, exceeding customer expectations is our top priority. Thank you for sharing your experience with others.

June 08, 2023

Outlay, was on top of everything and very helpful I will recommend him to all my BMW friends. More

by Steven Totok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Herb Chambers BMW of Sudbury responded

We're happy to hear Outlay provided you with an excellent experience, Steven, and we appreciate you recommending him to others. Thanks so much for your support, from all of us here at Herb Chambers BMW of Sudbury!

June 06, 2023

Excellent service, staff are very helpful. Service advisor Elmin was great and helpful. Definitely recommend him to everyone. More

by Almin_pivic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Report | Print
Jun 07, 2023 -

Herb Chambers BMW of Sudbury responded

Elmin and the team appreciate this kind five-star review! We hope you come to visit us again next time! Thank you! - Herb Chambers BMW of Sudbury

June 04, 2023

The detail on my car is gorgeous! Car looks better than when I bought it!! More

by Kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever does the detailing !, Elmin Jonuz
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Jun 07, 2023 -

Herb Chambers BMW of Sudbury responded

We're so happy we could return your vehicle to you in pristine condition, Kc! We appreciate your kind words for us and your five-star rating, and hope to see you again soon! Thank you! - Herb Chambers BMW of Sudbury

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