Herb Chambers BMW of Sudbury - Service Center

My service rep provided outstanding service He called to follow up held my hand through the whole process follow up held my hand through the whole process More

Love the dealership. Been to Boston BMW service in the past and night and day difference between two. Sudbury techs and service dept. actually listens and puts effort to Been to Boston BMW service in the past and night and day difference between two. Sudbury techs and service dept. actually listens and puts effort to understand the issues your car has. Rather than saying it's normal. Bought BMWs from here before and been for services. Elmin helped with with our services. I'll visit as long as Elmin is there and not making this up. You are asking me question of "quality of the dealership's service center on purchasing a car", to me it's the most important factor and person at the desk plays a big role. More

Everything went smoothly as expected. Service team always helps out no matter what. Definitely recommend. Service team always helps out no matter what. Definitely recommend. More

Most convenient dealer in the region. Scheduling is very easy + faster service time because of size of the dealer and best of all they always have loaner cars or big service area to wait Scheduling is very easy + faster service time because of size of the dealer and best of all they always have loaner cars or big service area to wait . Thank you Elmin for following up and making service visits easy More

Dealership is great Justine wasn’t nicest over the phone… in fact he was quite rude! in fact he was quite rude! More

Stephanie is the best and always goes out of her way to make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a make sure your needs are handled professionally in providing a world class customer experience. I cannot say enough about her and know that she is a great representative of the Herb Chambers brand. Thanks Stephanie and appreciate all your help. More

Came for an oil change and tire rotation , all was done in two hours . Was kept updated by Alisha the service advisor who was very professional and friendly in two hours . Was kept updated by Alisha the service advisor who was very professional and friendly More

I was very disappointed with the services performed by this dealership. I bought over $12000 in extra warranties, including tires protection plan, but when I needed, they did not honor it. The vehicle had this dealership. I bought over $12000 in extra warranties, including tires protection plan, but when I needed, they did not honor it. The vehicle had nails in the two front tires and they refused to fix or replace them. I had to drive home with the tires leaking and find another place to fix them. Unfortunately I do not recommend this dealership. More

Alisha was very good at communicating the status of my vehicle which was in for a recall issue. The service was a bit delayed and she always kept me up to date with the expected time to pick up my car. Sh vehicle which was in for a recall issue. The service was a bit delayed and she always kept me up to date with the expected time to pick up my car. She was extremely attentive to any other concerns I had with my car. She was very professional and pleasant to work with and it was very easy to communicate via text with prompt responses. She answered all of my questions and even arranged with the tech to video specific portions of the repair to my car. More

My experience was very good here for the car service. They were accommodating and helpful and also patient with my requests. Definitely will be back again. They were accommodating and helpful and also patient with my requests. Definitely will be back again. More