Herb Chambers BMW of Sudbury - Service Center

Constant communication from the dealership to let me know the status of my vehicle. Calls returned promptly. Everyone professional and pleasant, all of our questions were answered and service techs reporte the status of my vehicle. Calls returned promptly. Everyone professional and pleasant, all of our questions were answered and service techs reported findings in a timely manner. More

Alisha, my client advisor, was super friendly, on top of everything, and checked in numerous times to update me during my maintenance appointment. She was great! everything, and checked in numerous times to update me during my maintenance appointment. She was great! More

Everyone I encountered was courteous and reasonably efficient. Overall, the experience was easy and hassle-free. efficient. Overall, the experience was easy and hassle-free. More

Rep was ok Service dept was a little confused about what they where suppose to fix they where suppose to fix More

Nearly three hours for an oil change ! !! and to add insult to in jury, another half-hour delay because the valet brought the wrong vehicle. Don't hide behind construction at your dealersh !! and to add insult to in jury, another half-hour delay because the valet brought the wrong vehicle. Don't hide behind construction at your dealership. Your customer service is horrible!!! Your staff acts like they are doing the customer a favor by even speaking to them. More

Service at BMW of Sudbury was prompt and excellent. Maurah coordinated a great visit today for me to get my car serviced. Maurah coordinated a great visit today for me to get my car serviced. More

Very pleasant experience dealing with all staff. I had to bring my car in for a warranty issue and I was given a brand new loaner car for the week, with absolutely no hassle. When I picked my car up I had to bring my car in for a warranty issue and I was given a brand new loaner car for the week, with absolutely no hassle. When I picked my car up it had been washed and vacuumed😊 I’m a very happy customer!! More

Great staff. Very attentive and polite Alisha was knowledgeable and helpful in seeing that the service was done quickly and professionally Very attentive and polite Alisha was knowledgeable and helpful in seeing that the service was done quickly and professionally More

Got on and out in 1/2 hour good and quick service car was washed and vacuumed washed and vacuumed More

Great dealership and service. The current construction was the only negative about the experience. The car was taken in on time and the service advisor was efficient and communica The current construction was the only negative about the experience. The car was taken in on time and the service advisor was efficient and communicated well! More