Herb Chambers BMW of Sudbury - Service Center

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More

I had to wait for 37 min even with an appointment to drop off my car and talk to some one. Same during pick up. Had to call multiple times and wait for another 30 min. Disappointed and frustrated. People tim off my car and talk to some one. Same during pick up. Had to call multiple times and wait for another 30 min. Disappointed and frustrated. People time should be valued. More

I had a great experience at the dealership, quick, efficient and polite. Calling was challenging. efficient and polite. Calling was challenging. More

Service Group is very friendly and knowledgeable. Car was taken right in at the time of the appointment and received text and email notifications that the service was completed. Very satisfied Car was taken right in at the time of the appointment and received text and email notifications that the service was completed. Very satisfied More

Maurah was an extremely helpful service advisor: She was fully aware of my concerns and dedicated herself, in a caring manner, to resolving these difficulties. fully aware of my concerns and dedicated herself, in a caring manner, to resolving these difficulties. More

The dealership is very professional and helps me keep track of all my BMW X1's needs. Alisha Schofield was my adviser on my last visit and she addressed all my car's issues admirably. Would recommend u track of all my BMW X1's needs. Alisha Schofield was my adviser on my last visit and she addressed all my car's issues admirably. Would recommend using this dealership. More

Waited 2 hours for an oil change. They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car o They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car out of the service garage instead of them driving the car out front for me. In the future, I will go back to the BMW in Newport, RI. They understand service and even bring a loaner up to our condo in Bristol, RI and return the car when finished. I don’t plan to come back to Sudbury BMW. It was a disappointing experience. More

Our service tech was very helpful and explained everything that needed to be done. All the work was done in a timely manner. everything that needed to be done. All the work was done in a timely manner. More

Awful customer service experience. Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call to find out any updates. Would leave messages for a call back but never get one. Finally went to pick the car up this morning after calling to confirm it was ready and when I got there was informed it actually wasn’t ready and would be another 4 to 5 hours. Not one apology from anyone, service advisor didn’t even close out the service with me. The buying experience at this dealership wasn’t much better. Avoid if possible! More

Service at BMW of Sudbury and Boston is excellent and the staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super knowledgeable, accommodating, helpful and thoughtful. More