Herb Chambers BMW of Sudbury - Service Center

Was able to get me an appointment right away. They checked the car to make sure the repairs fixed the issue before giving me the car back They checked the car to make sure the repairs fixed the issue before giving me the car back More

They are quick to respond and it's always easy to get an appointment for car service. Awesome customer service. appointment for car service. Awesome customer service. More

Service appointment was easy, effortless and fast! The team was thorough and friendly and They did a great job!!! The team was thorough and friendly and They did a great job!!! More

Because the drivetrain malfunction message lit up on my 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointm 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointment for the next day. When I arrived very early for the appointment, another advisor Oulay stepped in to help me. Later that day I received a two minute video with the technician explaining that a broken electric wastegate actuator rod caused the malfunction message. The text showed the broken part, offered other recommendations such as replacing The broken right rear coil spring and its pair, both rear shocks, shock mounts and bump stops with new hardware, and more. My advisor Robert texted me and stayed in touch with me in a straightforward, clear manner making sure that I understood the status. By the end of the day I received a written summary with a cost estimate as well as a helpful phone conversation from Oulay who clearly explained the recommendations and cost. I was told that all of the parts were an inventory, and the tech who did the video would be working on my car. I was also told that the car could probably be done in a 24 to 48 hour turnaround so I authorized the work to be done. The next day when I sent a brief message inquiring about the status of my car, the response from Robert my car was ready and I could even use an Xpress lane service to save me 20 minutes when I picked up my car. I picked up my car and the ride home was great. The car is fixed and I have confidence in the work that was done by Herb Chambers BMW of Sudbury and I’m grateful for Robert Cohoon’s ability to help me with exceptional service. More

Outlay was excellent. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out. More

Great BMW dealer. Very professional staff. Fast service at a reasonable price. Always have a nice experience with no surprises Very professional staff. Fast service at a reasonable price. Always have a nice experience with no surprises More

Service rep and the person that brought my car in were very responsive & professional rep arranged my transportation very well very responsive & professional rep arranged my transportation very well More

Service dept is very disorganized and slow. Hard to reach on phone, and don’t always return calls. Car not ready after call that it was ready. Hard to reach on phone, and don’t always return calls. Car not ready after call that it was ready. More

The staff is great, very friendly and excellent customer service. I highly recommend this dealership. service. I highly recommend this dealership. More

BMW Sudbury is a great location and everyone is very friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also t friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also tried his best to get me the best pricing possible. I would highly recommend him as a service advisor More