Herb Chambers BMW of Sudbury - Service Center

BMW Sudbury is a great location and everyone is very friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also t friendly. They have a bunch of cars on hand. Michael Chen in the service department was very transparent on pricing and effects of repairs. He also tried his best to get me the best pricing possible. I would highly recommend him as a service advisor More

BMW Sudbury is consistent with their customer service & has always shown to put their clients first since. It’s been 2 years since my first experience with them & I haven’t had a bad one yet. I highly reco has always shown to put their clients first since. It’s been 2 years since my first experience with them & I haven’t had a bad one yet. I highly recommend working with Maurah Ann in the service department. She was transparent and provided me all the information I needed throughout my wait. More

Outstanding service from making the appointment, checking in, the service itself, and the waiting area. in, the service itself, and the waiting area. More

Great communication and expedient service. Had me in and out and thought through my cars maintenance plan well. Had me in and out and thought through my cars maintenance plan well. More

Hi very impressed with Bmw Sudbury top notch service can’t say enough about very satisfied can’t say enough about very satisfied More

Technicians & service dept is very qualified and is the strong part of the dealership. The sales department is too young and is not well qualified! The business dept is the absolutely the weakest of all de strong part of the dealership. The sales department is too young and is not well qualified! The business dept is the absolutely the weakest of all departments. And the procedures they follow are disjointed and hard to follow. The business manager works off his computer screen while the buyer is in the dark about what is next!? My conclusion is there’s a lack of leadership in this dealership. More

The team at Bmw Sudbury is totally professional and take the time to review the scheduled maintenance as well as proactively identify potential issues that are better dealt with up front. Bill Kramer was m the time to review the scheduled maintenance as well as proactively identify potential issues that are better dealt with up front. Bill Kramer was my Service Advisor and thoroughly kept me informed and Alex, my Master Technician expertly completed all the work and provided a thorough explanation of his game plan in advance. My experience over several years is that BMW fixes the vehicle right the first time and I drive away in a like new vehicle, very pleased. More

Service experience lacked attention to customer experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website experience and attitude was not helpful. Had oil change, brake fluid and rear brake pads replaced but the delays and challenges with payments/website discounts was lacking. Overall would not repeat More

Service person, Michael, was excellent. He kept me informed and I felt that he was truly interested in my understanding and and prioritizing future maintenance. He kept me informed and I felt that he was truly interested in my understanding and and prioritizing future maintenance. More

The dealership doesn’t listen to customers. I feel they just jack up the charges. I feel they just jack up the charges. More