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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
937 Reviews

937 Reviews of Herb Chambers BMW of Sudbury - Service Center

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July 16, 2021

The people are very friendly and very professional. I wouldn't take my car anywhere else. I have never had a bad experience with (BMW) of Sudbery. That why i went back there for my second 528i. More

by Denzil Beaumont
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Jul 19, 2021 -

Herb Chambers BMW of Sudbury responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

July 14, 2021

Just had my car serviced at BMW of Sudbury, super impressed by their attention to detail! I had to have my new car towed in after hitting a pothole on the highway, they called me to offer a loaner. M More

by Bgibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Peterson
Jul 15, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy to hear that our team at Herb Chambers BMW of Sudbury could impress! Thank you so much!

July 14, 2021

A fine service experience. My service advisor William was an excellent and helpful resource as we worked trying to plan diagnosing an elusive front end knock. As someone who works on his own cars, I val More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Jul 14, 2021 -

Herb Chambers BMW of Sudbury responded

Our team will be so glad to hear they've made this a great experience for you! Thank you, Chris! - Herb Chambers BMW of Sudbury

July 14, 2021

Nick is great! He Always go out of his way to make everything simplified for me. Thank you! Really Can’t ask for anything more. More

by Ew02121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Herb Chambers BMW of Sudbury responded

We're so happy to know you can always count on NIck! We're lucky to have him on the Herb Chambers BMW of Sudbury team. See you next time!

July 12, 2021

From my phone call to make an appointment to picking up my car, service was both personal and professional. Al Jonuz is the very best! More

by scohen1118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Almir Jonuz
Jul 13, 2021 -

Herb Chambers BMW of Sudbury responded

Thanks for the five-star rating and kind words! We're glad Al made this a memorable process for you! We'll see you at your next service visit! - Herb Chambers BMW of Sudbury

July 10, 2021

William Kramer was assigned as my service adviser for this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! More

by Park Green
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Kramer
Jul 12, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for the awesome five-star review! We're glad to hear it! – Herb Chambers BMW of Sudbury

July 09, 2021

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test an More

by Sray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Davis
Jul 09, 2021 -

Sray responded

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test and repair. Excellent job by the entire team!

Jul 12, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy that the Herb Chambers BMW of Sudbury team delivered an excellent experience. Thank you Sray!

July 08, 2021

The wait for the service advisor when dropping off car always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be rea More

by Janejlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Jul 09, 2021 -

Herb Chambers BMW of Sudbury responded

We appreciate your honest feedback. Our team strives to give customers a five-star experience and regrets we fell short this time. We'll work hard to provide that next time. Don't hesitate to reach out if you have any feedback. Thank you, Herb Chambers BMW of Sudbury

July 08, 2021

The Service Department has always responded to my inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. More

by pete.b208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kamal Jalalzadeh, excellent service, Robert Cohoon, Mackenzie Ditomassi, John Majeika
Jul 08, 2021 -

Herb Chambers BMW of Sudbury responded

We're so happy to hear our service team gave you such a great experience! Thank you for the wonderful review and kind words! See you next time! - Herb Chambers BMW of Sudbury

July 08, 2021

Great interaction with service tech. Great feedback and explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ More

by tgriffith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy our Herb Chambers BMW of Sudbury team earned your five stars. Thanks so much, see you next time!

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