Herb Chambers BMW of Sudbury - Service Center

While travelling to the MA area from Buffalo, NY, we fell into one of their infamous potholes resulting in 2 bent rims on my '08 335 ix. It was late on a Friday and we had plans for the entire evening fell into one of their infamous potholes resulting in 2 bent rims on my '08 335 ix. It was late on a Friday and we had plans for the entire evening and the next day as well and the car was barely driveable. We called the dealership and spoke to the service department, explaining our situation. We were told to bring the car in and that we would need to speak to the service manager the next morning. We did exactly that and with a bit of luck because the rim type we needed was in stock (albeit very expensive!!) by 1 PM that Saturday we were back on the road. Thankful for having the replacement rims installed allowing us to continue with the weekend plans I forgot to indicate I was a BMW club member and elligible for a 10% discount (on a $900 bill). By this time we were back home and while looking at their website to to see if they did in fact honor the club member discount, I stumbled on a 10% discount coupon they happened to be offering. A few phone calls resulted in getting 10% put back on my credit card. They really helped us out of a tough situation...thanks! More

After having an excellent purchase experience at BMW of Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I k Sudbury, I had to return the next time I purchase a car. Again, they exceeded all expectations with their professionalism, patient, and guidance. I knew exactly what I wanted and at other dealerships I have often had painful experiences after selecting the car and coming to an agreement on price. This time, just like last time, Mike Cerrone made this experience as easy and pain free as possible. He helped the process move along very efficiently and was extremely helpful. I buy and sell many cars and my two experiences with Mike have by far been the best. Thanks for all of your hard work! More

I leased a 335i from the dealership in October. The sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and sales experience was excellent, and both Jason Herndon (my client advisor) and Kosta Pappas (the general manager) were very helpful, responsive, and had great follow through. When I had a check engine light come on recently, I contacted Jason to find out the best way to handle getting an appointment and he offered to find out more info for me. Within a few hours not only did I have an answer on thye problem (a programming recall) but had an appointment that was sooner than I was expecting. I highly recommend Jason, Kosta, and BMW of Sudbury! Terrific experience! More

Excellent experience. Wonderful team to work with from start to finish. Colleen keeps me informed and is the nicest person to work with. The dealership itself looks great, with state of the art service an start to finish. Colleen keeps me informed and is the nicest person to work with. The dealership itself looks great, with state of the art service and appearance. I never hesistate to bring my car to BMW of Sudbury for service. Thanks again. More

I bought my first BMW in August - it was a 2005 X-5 sill on CPO Warranty. Colleen Silver couldn't have been more professional & courteous! I had several service issues & questions and Colleen really went o on CPO Warranty. Colleen Silver couldn't have been more professional & courteous! I had several service issues & questions and Colleen really went out of her way to follow-up on all of my requests & questions. I have purchased 14 new cars & SUV's over the years and Ms. Silver is simply best rep I have dealt with. Enthusiastic, professional, knowledgeable and creative all come to mind when I think of the service I received from Ms. Silver & BMW of Sudbury. She makes servicing a BMW the best possible experience! More

I first met Kosta Pappas when he was working at a different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional. My recent dealings were no different. My problem was taken care of immediately. When looking for another car I will certainly do so with Kosta. More

BMW computer board indicated that micro filter needed service, I was in Wayland border and called BMW Sudbury, called using BMW bluetooth and asked if I could stop by or do I need an appointment, Service service, I was in Wayland border and called BMW Sudbury, called using BMW bluetooth and asked if I could stop by or do I need an appointment, Service coordinator Bill checked if any team was available, green team was able to squeeze me in, it was around 7:30am. I enjoyed the facilities while waiting for the filter to be replaced. I usually go to BMW Norwood Gallery but I was in Sudbury area. Both Dealers are great to deal with. BMW marketing philosophy and strategy is working and of course it is the ultimate machine. More

Service very good and employees accomodating; car could have been cleaner when picked up but all in all I have had positive experiences with this dealer and the employees. Edward Naczi- Business Developme have been cleaner when picked up but all in all I have had positive experiences with this dealer and the employees. Edward Naczi- Business Development - knowledgeable, friendly, helpful and accomodating. More

so I had a few issues with my car and took it to FMW as I always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment kn always do and kate was my CA. To start I had a rejection sticker from a inspection shop. she went out of her way and snuck me in for a appointment knowing I couldnt drive the car (safety issue). arriving at the dealership I am greeted and shown my loaner which had a full tank of fuel! I have been updated daily and never had to wonder what was going on. The technician that did the work was excellent and did a nice clean complete job. no dirty hand prints or old parts left in the trunk (dont laugh happened twice at other dealers).All in all I am happy to say FMW has done another painless top notch job. Best regards, Michael More

I buy many of my repair/maintance parts from Foreign Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks Motors West (Herb Chambers BMW in Natick, MA). Their prices (with a BMW CCA discount) are very reasonable (well below BMW NA MSRP). The parts folks are polite and helpful, even when I am just looking for information. More