Herb Chambers BMW of Sudbury - Service Center

Nick is great! He Always go out of his way to make everything simplified for me. Thank you! Really Can’t ask for anything more. everything simplified for me. Thank you! Really Can’t ask for anything more. More

A fine service experience. My service advisor William was an excellent and helpful resource as we worked trying to plan diagnosing an elusive front end knock. As someone who works on his own cars, I val was an excellent and helpful resource as we worked trying to plan diagnosing an elusive front end knock. As someone who works on his own cars, I value this quality of service. More

From my phone call to make an appointment to picking up my car, service was both personal and professional. Al Jonuz is the very best! my car, service was both personal and professional. Al Jonuz is the very best! More

William Kramer was assigned as my service adviser for this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! More

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test an thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test and repair. Excellent job by the entire team! More

The wait for the service advisor when dropping off car always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be rea always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be ready More

The Service Department has always responded to my inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. More

Great interaction with service tech. Great feedback and explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ More

Service manager Mr Robert C. was very knowledgeable and was able answer all my questions. The service was done within the given time and date. was able answer all my questions. The service was done within the given time and date. More

I was scheduled for an oil change/service on June 29, 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have kno 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have known how busy they were and how it couldn't be done then. Bill Kramer was great in arranging a loaner when I'd been there 2 hours and they hadn't started; he thought it should be done by that evening. When I called at 5:30, Mackenzie told me it wouldn't be done by closing time, I said I needed it by 10:00am for a trip; she said she'd pass on that info. WHY WASN'T IT SCHEDULED FOR FIRST THING IN THE MORNING SINCE THEY'D ALREADY HAD IT FOR SO LONG? Sounds like some MISMANAGEMENT IN THE SERVICE DEPT? Very disappointing. More