Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bentley Boston - Service Center

Wayland, MA

4.6
25 Reviews
Call Service Center (508) 650-0020

25 Reviews of Bentley Boston - Service Center

Sort by
March 16, 2024

Impeccable service. Courteous staff. Concierge service makes it very convenient. They take pride into servicing your vehicle. It couldn’t be any better. More

by Dr Resil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadzim Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tejal Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Cunha
Report | Print
Mar 18, 2024 -

Bentley Boston responded

Hi Resil, we're delighted to know you found our service impeccable and convenient at Bentley Boston. We indeed take pride in servicing your vehicle! Have a great ride!

Mar 19, 2024 -

Dr Resil responded

Pledging full loyalty to this dealership.

Helpful
February 25, 2024

As usual, excellent service and treatment. Joe, Ray, and the rest of the staff are truly fantastic! More

by richardsatchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Swisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Bentley Boston responded

Hi Richard! Thank you for leaving us this five-star review and kind words about Joe, Ray, and the rest of our service team at Bentley Boston! We'll see you next time!

Helpful
January 11, 2024

I were treated very badly someone put cooler in my oil tank. The Bentley dealership told the BBB that they would reimburse me,because I had to rent a car with enterprise using my credit card and I had to More

by Cliffordjones2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hannafin
Report | Print
Helpful
October 01, 2023

I was very Disappointed that my car came back without being cleaned Every other dealership I’ve dealt with over the years the car is always cleaned More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall the persons name
Report | Print
Oct 01, 2023 -

rick responded

This is the first time I’ve ever brought my vehicle for service to any dealership, but I did not come back cleaned

Oct 02, 2023 -

Bentley Boston responded

Rick, I'm sorry to learn that your car wasn't cleaned after service. We aim for top-notch customer care and it seems we fell short this time around. Your feedback is valuable as it helps us improve our services. Please reach out so we can discuss how to make things right in the future - Thank you, Paul Cunha - General Manager - (617) 278-9300

Helpful
October 01, 2023

Excellent service, response, pickup and delivery. Overall very happy. Available to discuss when I called the service. More

by Anowsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hannafin
Report | Print
Oct 03, 2023 -

Bentley Boston responded

Hi Anowsh! We're delighted to know you had a positive experience with our service at Bentley Boston. We strive for excellence in all aspects and it's great to see that reflected in your visit!

Helpful
September 01, 2023

Bentley Boston is the first rate dealer. There’s none better that I have encountered in the entire country. They performed the two-year service on my Bentley with amazing skill and professio More

by josephlevy137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin
Report | Print
Sep 06, 2023 -

Bentley Boston responded

Hi Joseph, We're delighted to know you had a top-notch experience at Bentley Boston! We take pride in our service and professionalism. Thank you for trusting us with your Bentley's two-year service.

Helpful
August 17, 2023

The service was excellent. And the Rob Hannifin was the best He explained everything that needed to be done I thank him for everything More

by PerioA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
Report | Print
Aug 18, 2023 -

Bentley Boston responded

We're glad to know that you had an excellent service experience with Rob at Bentley Boston. Thank you for your kind words and support. We'll see you next time. Safe travels!

Helpful
July 22, 2023

Ray did a great job with my Bentley convertible. It had a problem with the top not functioning and he fixed it with minimal cost by rebuilding the sensor. These guys do a great job and bend over b More

by pflashner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
Report | Print
Jul 24, 2023 -

Bentley Boston responded

Thank you for the great review! We're glad to hear that Ray provided excellent service and resolved the issue with your Bentley convertible. We appreciate your kind words and will be sure to pass them along. Drive safely, and we hope to see you again at Bentley Boston!

Helpful
June 23, 2023

Rob treated me like a king! Very impressed with service department. Everyone made me feel welcome More

by David
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rob Hannafin
Report | Print
Jun 23, 2023 -

Bentley Boston responded

We're so happy to hear that Rob made your visit to our service department such a memorable experience, David! Thank you for choosing Bentley Boston!

Helpful
June 09, 2023

More than excellent service. More than excellent customer service. Every person I've dealt with makes me feel like family (even better). You will not be disappointed at all. More

by johnnydesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fenno
Report | Print
Jun 12, 2023 -

Bentley Boston responded

Johnny, thank you so much for sharing this wonderful feedback about our Bentley Boston team! Your satisfaction is our top priority and we appreciate your kind words about our excellent service and customer care. Thank you for choosing us and please don't hesitate to reach out if we can be of assistance again in the future!

Helpful
1
2
3