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Herb Chambers Cadillac of Lynnfield
Lynnfield, MA
98 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 98 reviews
January 12, 2023
I was looking for something in a small SUV. I was given a car to test drive, and all my questions were answered . I did not purchase from this dealership, but everyone was friendly and accomoda I was given a car to test drive, and all my questions were answered . I did not purchase from this dealership, but everyone was friendly and accomodating. More
by prismward
April 04, 2022
Everyone is knowledgeable and very friendly without being pushy. The whole place is clean and sunny. I bought a Mercedes from them before and just got a 2020 GLE. pushy. The whole place is clean and sunny. I bought a Mercedes from them before and just got a 2020 GLE. More
by maria.meyer
Employees Worked With
Ahmed
March 22, 2022
Absolutely horrible customer service, GM is incompetent! Not only misrepresented the initial sale of the vehicle. Now 2 months after cancelling a warranty contract still has not processed the cancellation Not only misrepresented the initial sale of the vehicle. Now 2 months after cancelling a warranty contract still has not processed the cancellation. The GM there is absolutely the worst sales and service person I have ever dealt with. I highly recommend that you stay away from this dealership! More
by Cusk2
Employees Worked With
Ian Miller
September 03, 2021
So I blew a tire this afternoon so I decided to call Herb Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is close Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is closer so I figured with the run flat I should just go there so before I went I called to make sure they have my pirelli p zero run flats and they did they quoted me about $320 for one tire. So I came up when I was on the phone I told them I'm in a rush I was on the road when this happened they said to me " it's just a tire it's not going to take long at all" after I got here and I gave them the vehicle the " not long at all " turns into an hour and a half. So they basically lied to me to get my business. I'm seriously debating walking out as we speak. This is the same dealership that completely disrespected me 3 years ago when I was in the market for my 2016 CTS. I drove the extra 15-20 miles to Woburn and colonial treated me right. That is why I bought my Cadillac CTS from Colonial Cadillac of Woburn. Have a blessed day More
by Feeky81
Employees Worked With
Mario
August 10, 2021
Worked with Mike Anagnos who was very happy to approve my warranty repairs that included some discretionary cosmetic issues. I did have to bring the car back to have an improperly fitted interior panel gap warranty repairs that included some discretionary cosmetic issues. I did have to bring the car back to have an improperly fitted interior panel gap closed back up, but they did it very happily and promptly (I'm a big-time car enthusiast and try to keep my vehicles as close to perfection as possible). More
by justin.r.conway
Employees Worked With
Michael Anagnos
August 04, 2021
I would steer clear as the GM there does not stand by what they sell. Bought a used G550 with no accidents/body work. Turned out the entire front end was repainted and bondo'd. Paint is now peeling an what they sell. Bought a used G550 with no accidents/body work. Turned out the entire front end was repainted and bondo'd. Paint is now peeling and will cost me over $3000. I asked the GM for help and whether or not they would stand by the car, the answer was an immediate no and they told me to buzz off. Not at all customer oriented and I would never buy from these guys ever again. Horrible sales experience too at the time as it took them over one month to get the paperwork done. Comical. Buyer beware!! More
by Cusk2
Employees Worked With
Ian Miller
June 29, 2021
We had an amazing experience buying a used car with Henri. He was an absolute pleasure to work with. Everything was transparent; there was no negotiating over the price, which took a lot of stress out Henri. He was an absolute pleasure to work with. Everything was transparent; there was no negotiating over the price, which took a lot of stress out of the process, and Henri delivered the car to us in Provincetown! Best car-buying experience we've had! More
by Stefanie Santangelo
Employees Worked With
June 28, 2021
I worked with Brian recently on a new Escalade purchase. Brian was very knowledgeable, and did his best to give me what I was looking for an wanted. He was very thorough through the process! Not pushy, and Brian was very knowledgeable, and did his best to give me what I was looking for an wanted. He was very thorough through the process! Not pushy, and listened to our wants & needs! I highly recommend asking fir Brian Kelley!! Best, APD More
by sadieandnico
Employees Worked With
June 21, 2021
I purchased a used Escalade in May 2021. Working with Brian Kelley and Miki Farris was very easy. They did not try to pressure me in any way. The Escalade was listed below KBB and they gave me a great Brian Kelley and Miki Farris was very easy. They did not try to pressure me in any way. The Escalade was listed below KBB and they gave me a great price on my trade in. Brian Kelley followed up with me multiple times, going out of his way to ensure I was happy with my purchase. I could not be more pleased with the entire experience. More
by mstieber57
Employees Worked With
Brian Kelly, Miki Farris
