Herb Chambers Cadillac of Lynnfield

I special ordered a new Cadillac from Herb Chambers Cadillac of Lynnfield in the beginning of 2021. Due to the supply chain issues that every auto maker experienced during 2021 - 2022, it took well ove Cadillac of Lynnfield in the beginning of 2021. Due to the supply chain issues that every auto maker experienced during 2021 - 2022, it took well over a year and a half for my CT5-V to arrive at the dealership. Ted Bouchard was my salesman and he and the sales manager Alex Perez continually kept me informed on the progress of my car. This is a 1st class dealership with professional personnel who care. More

I was impressed with Bennie and the service that was provided with a tire issue. provided with a tire issue. More

Sorry Folks but Mike Anagnos is long gone. The current management will look you in the eye and say everything is fine regardless of the obvious. I made made a mistake of trading my XT5 for a 2 The current management will look you in the eye and say everything is fine regardless of the obvious. I made made a mistake of trading my XT5 for a 22 XT4 . Plenty of issues that they refuse to correct. More

Everyone is knowledgeable and very friendly without being pushy. The whole place is clean and sunny. I bought a Mercedes from them before and just got a 2020 GLE. pushy. The whole place is clean and sunny. I bought a Mercedes from them before and just got a 2020 GLE. More

Absolutely horrible customer service, GM is incompetent! Not only misrepresented the initial sale of the vehicle. Now 2 months after cancelling a warranty contract still has not processed the cancellation Not only misrepresented the initial sale of the vehicle. Now 2 months after cancelling a warranty contract still has not processed the cancellation. The GM there is absolutely the worst sales and service person I have ever dealt with. I highly recommend that you stay away from this dealership! More

So I blew a tire this afternoon so I decided to call Herb Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is close Chambers Cadillac of lynnfield which was the biggest mistake I've made. My Cadillac dealership is colonial Cadillac in Woburn. Herb Chambers is closer so I figured with the run flat I should just go there so before I went I called to make sure they have my pirelli p zero run flats and they did they quoted me about $320 for one tire. So I came up when I was on the phone I told them I'm in a rush I was on the road when this happened they said to me " it's just a tire it's not going to take long at all" after I got here and I gave them the vehicle the " not long at all " turns into an hour and a half. So they basically lied to me to get my business. I'm seriously debating walking out as we speak. This is the same dealership that completely disrespected me 3 years ago when I was in the market for my 2016 CTS. I drove the extra 15-20 miles to Woburn and colonial treated me right. That is why I bought my Cadillac CTS from Colonial Cadillac of Woburn. Have a blessed day More

I would steer clear as the GM there does not stand by what they sell. Bought a used G550 with no accidents/body work. Turned out the entire front end was repainted and bondo'd. Paint is now peeling an what they sell. Bought a used G550 with no accidents/body work. Turned out the entire front end was repainted and bondo'd. Paint is now peeling and will cost me over $3000. I asked the GM for help and whether or not they would stand by the car, the answer was an immediate no and they told me to buzz off. Not at all customer oriented and I would never buy from these guys ever again. Horrible sales experience too at the time as it took them over one month to get the paperwork done. Comical. Buyer beware!! More