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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
Danvers, MA
700 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 700 reviews
October 18, 2019
Excellent customer service After visiting several dealerships in eastern mass and been given the same old song and dance at all of them, I located the Jeep I wanted at Herb Cham After visiting several dealerships in eastern mass and been given the same old song and dance at all of them, I located the Jeep I wanted at Herb Chambers in Danvers. I made an appointment in advance and Zouhair was my sales consultant. He was fantastic from the start. He is enthusiastic, knowledgeable and friendly. Herb Chambers honored the price of the vehicle as advertised on the internet. And they provided the highest trade in value for my 2009 wrangler. I knew what it was worth and glad i was not “low balled” like some other dealerships. I came back to pick up my new wrangler and was tied up because of my insurance company. I wanted to keep my plates and unfortunately the insurance company could not get their act together. It took hours to receive the binder and correct rmv form. Zouhair was more than patient and stayed on top of the insurance company throughout the day. The staff at Herb Chambers was upfront about their pricing, incentives, the value of my trade in, and financing versus leasing options. I was going to use my own credit union but Will managed to get me a lower rate which I gladly accepted. Zouhair treated me with the utmost respect and understands that honesty is the most important part of customer service. More
by Elizabeth P
Employees Worked With
Brianna, William LaFlash, Zouhair Dada
September 22, 2019
Certified Jeep Patriot - used 2016 I really liked working with Herb Chambers Jeep in Danvers. I had been researching Certified 2016 Patriots for my daughter. They were very easy to wo I really liked working with Herb Chambers Jeep in Danvers. I had been researching Certified 2016 Patriots for my daughter. They were very easy to work with and when picking up the car I noticed some scratches that needed to be fixed. As a result, they called their dent , scratch repair company and literally went inside and outside the car. Great job and looked brand new. We've had the car for about 9 months and very happy. More
by Pacesetter
September 21, 2019
Service saved my life I highly recommended Herb Chambers Jeep service dept because of Ray, he saved the day for me. My one weekend off and my jeep Cherokee wouldn't start. I highly recommended Herb Chambers Jeep service dept because of Ray, he saved the day for me. My one weekend off and my jeep Cherokee wouldn't start. As I was waiting for AAA, I called Herb Chambers service in a panic not sure what to do. He was super nice and patient with me and told me to bring it in. AAA got it started , so I drove straight to chambers jeep and Ray for me in and took care of me. Having someone like Ray who you can trust means a lot, especially for a woman. More
by Cherylb
Employees Worked With
Ray in service , Vito Scavo
June 23, 2019
Awesome experience at Herb Chambers Jeep! My experience at Herb Chambers Jeep was well beyond 5 stars. Working with Charlie and Lucas was an absolute pleasure. Together they worked to find the My experience at Herb Chambers Jeep was well beyond 5 stars. Working with Charlie and Lucas was an absolute pleasure. Together they worked to find the right Jeep Grand Cherokee for me and made the process smooth, seamless, and truly enjoyable. There was no stress! I went in to look at vehicles on a Friday afternoon and was driving my brand new Jeep off of the lot the following day! I highly recommend working with both Charlie and Lucas. They will find the best fit for you! More
by Mlaws036
Employees Worked With
Lucas Manuele, Charles Gonzalez
June 21, 2019
Worst service department ever Had an issue with corrosion on a 2016 Jeep. Visited the dealer several times and every time the service manager said it was a known problem. First v Had an issue with corrosion on a 2016 Jeep. Visited the dealer several times and every time the service manager said it was a known problem. First visit they took pictures no response for months. Called and emailed no response Second visit took again and said they would contact Jeep. No response Emailed GM and said he would look into it. Month later still no response Emailed again. Said Jeep denied claim. Fair enough. Emailed and called Jeep Consumer Affairs group. Jeep started they searched the records and found no inquiry by the dealer. Even Jeep tried calling and emailing dealer to listen there side. No response from the dealer. Finally Jeep apologized and suggested I go to another Jeep dealer to file another claim. I understand claims can be denied but this dealer just lied to us about the claim. Go to another local dealer for better honest service More
by Dmj
Employees Worked With
Jim Klimas
June 21, 2019
We had a great experience with Herb Chambers of Danvers Our sales associate, Vito Sacco, was excellent! He absolutely treated us with the utmost and of equal respect, from the time we walked in the door, un Our sales associate, Vito Sacco, was excellent! He absolutely treated us with the utmost and of equal respect, from the time we walked in the door, until we drove out of the parking lot in our new Jeep Grand Cherokee. To be honest with you we had a great experience, Vito went above and beyond what he needed to do to make us happy, reassuringly answering every question we had along the way, with the utmost honesty. I would highly recommend Vito and his team, the next time you are in need of a car! More
by Reviewer
Employees Worked With
Vito Scavo, William LaFlash
June 10, 2019
sub-par service center Calls to the service center to check on the status of my drop-off have been frustrating to say the least. All routed calls through the automated phon Calls to the service center to check on the status of my drop-off have been frustrating to say the least. All routed calls through the automated phone reception get either picked up and hung-up or transferred within 4 rings to a line that rings indefinitely. The only way I have been able to reach the service center is by calling the main operator and having her ask them to take my call. i certainly didn't call angry, but after going through this on multiple efforts to reach the service desk, it seems to me that this dealership is understaffed to handle the capacity/work-flow. when i finally got through to someone, i was told that my car would not be looked at for another 3 days, which now on Monday means I will be without my car for the rest of the week. when i called over the weekend, i was told that this would be looked at today and ready in 1-2 days. this is not the case, and I am somewhat of a captive in this mess. as much as I love my Fiat... I'll start to look for this work to be done elsewhere. I would not recommend using this service center and i will not be buying my next car from this dealer. More
by wrob030476
Employees Worked With
Cody
April 30, 2019
Zuhair absolutely awesome Zuhair was very helpful and extremely knowledgeable about the jeep always on top of everything and dealt with me easy to talk to and is great Zuhair was very helpful and extremely knowledgeable about the jeep always on top of everything and dealt with me easy to talk to and is great More
by Jtello55
Employees Worked With
Zouhair Dada
April 19, 2019
BIGGEST CIRCUS IN TOWN! The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't even keep their lies straight, the story about Ray coming in a few minutes changes by the minute, one person says he will be right over, another person says he is off today, the other says he went to a test drive and he is almost here, 5 minutes later he is on the way back now and on and on....its is a completely circus, I'm extremely disappointed with the service and the way customers are treated, my 2017 Ram 1500 is rusting which is an absurd and the service Dept of Herb Chambers can't even file a claim on an issue with the Brand they poorly represent, completely Joke, DONT WASTE YOUR TIME going there, even the sales general manager got involved and called Ray and was told by Ray he was coming in 5-10 minutes, the guy must be invisible or just dont realy care about the customer, Ray I apologize of the service dept is making up stories on your behalf and if that's the case they must go.... Never spoke to Ray dont know if anything those service people said is true it's a complete C.I.R.C.U.S!!!!! 3 weeks of waste of my valuable time with these people.DONE! More
by Ram1500
Employees Worked With
Bill Lee
April 10, 2019
Never has an appointment earlier than two weeks In January of 2018, I leased a Jeep Compass from this dealership. Biggest mistake ever. The car has had one problem after another, and the dealershi In January of 2018, I leased a Jeep Compass from this dealership. Biggest mistake ever. The car has had one problem after another, and the dealership never has availability in a timely manner. My screen, which consists of my radio, GPS and just about every other control for the car, is out; and the earliest appointment I could get from service is 15 days out, When the vehicle had just under 7K miles, the windows would not stay up, the car kept shutting off on me, the side mirrors were constantly lit and would beep regularly. There are just too many problems to list. At that time, it was the same issue, no loaner and no immediate service appointment. I cannot wait for this lease to expire. The Compass smart car is a really dumb car. More
by Lauren
Employees Worked With
Mr. Ullian was my salesperson. I do not recall the names of the people with whom I have dealt in service., Richard Ullian
