Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Unsatisfactory work performed. .vehicle is same as it was when it was brought in..waited weeks for appointment and now in limbo about resolving issue .vehicle is same as it was when it was brought in..waited weeks for appointment and now in limbo about resolving issue More

I did not purchase this vehicle from them. However, I've been treated better than the dealership I did purchase from. Service was very professional and extremely easy to schedule. However, I've been treated better than the dealership I did purchase from. Service was very professional and extremely easy to schedule. More

Kyle was the service manager I worked with on a continuing problem the suspension on my truck. They identified root cause for the failure and replaced faulty parts returning the systems to normal continuing problem the suspension on my truck. They identified root cause for the failure and replaced faulty parts returning the systems to normal operating mode and cover the cost through the warranty of the services provided by the original work last year. While they had the vehicle they identified a few other problems that required attention. The truck is back to running well. More

Very custom friendly, easy to deal with, and they’ll go out of their way to help you out of their way to help you More

Brought my car in for an inspection and worked with Daniel in service. He was transparent, genuine and easy to work with. Great overall experience! Daniel in service. He was transparent, genuine and easy to work with. Great overall experience! More

Job was done same day as the issue was diagnosed. Courtesy transport. Will be back. Courtesy transport. Will be back. More

The service department has been outstanding! They had my jeep in for service they took there time made sure everything was great ! I just had surgery so Kyle from Service and his team have been They had my jeep in for service they took there time made sure everything was great ! I just had surgery so Kyle from Service and his team have been wonderful to work with. My Jeep had another issue ,Kyle texted me to keep me updated Excellent Service would Highly recommend!!. More

We traded in our 2022 GMC Arcadia for a left over (zero miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly J miles)2024 Jeep Grand Cherokee L Outlander . My wife and I did a lot of research to find this vehicle and we narrowed the dealerships down to Kelly Jeep, Herb Chambers Jeep or Quirk Jeep due to their high volume of car sales and service departments. So far the Jeep has 2,600 miles on it . We took it on our first trip to Killington Vermont and the windshield whispers died mid ride home while it was down pouring , that was our first trip back to Herb Chambers . Since then the vehicle has failed to start multiple times (drained battery) . I have had to jump start our brand new car more than once. We have since brought the car back to Herb Chambers to have this problem looked at, we where told it was a battery issue and that they would replace the batteries and keep the car over night to make sure nothing was drawing off the battery. I was told there were no loaner cars available, we dropped the car off at the service department after hours and there was a line of cars with stickers on the back of the windows that say courtesy car of Herb Chambers. Batteries replaced just before the 4th of July and wouldn’t you know it car won’t start again this morning . Another day of work missed and another day of daycare paid for with no car to drop the kids off. I spoke to a gentleman at the service department and explained our situation, I was told I would get a call right back to see if we could get the car there and have a vehicle ready for us to take home until they could figure out the problem. No call back at all, I guess another day of work missed with my brand new vehicle. The salesman was an absolute gentleman and help us through the whole process. None of this review should be reflected on him. I understand every car has their issues but it is totally unacceptable for a business as large as Herb chambers to disregard a customers issues with their brand new vehicle. They had no problem taking my money up front and taking my monthly payment but can’t even return a phone call for a lemon vehicle that was purchased 3 months ago . Shame on Herb chambers Thaddeus & Lindsay Kur More

They’re friendly and honest, work hard to resolve the problem on my car. Thank you problem on my car. Thank you More

I'm still in the evaluation process. Wheel alignment was totally wrong. Almost drove off the rode. They eventually corrected it. Wheel alignment was totally wrong. Almost drove off the rode. They eventually corrected it. More