Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Buyer Beware: Triple Check your Deal Buyer Beware: I've been a long time Jeep owner, and just signed for my second lease with Herb Chambers in Millbury about a month ago. Both times I Buyer Beware: I've been a long time Jeep owner, and just signed for my second lease with Herb Chambers in Millbury about a month ago. Both times I've signed deals with Herb, the process seemed seemingly painless - no haggling, just a quick sale, in-and-out. Now for the bad: In both deals, the salesmen have left Herb Chambers within 30-days of the deals (not sure what that says about management, but I digress). On my most recent lease signing, the salesman promised that Herb Chambers would "buyout" my remaining 3 payments, which I've now come to find out a month later they did not follow through on. When attempting to contact workers at Herb Chambers, I was repeatedly put on hold and told there was no one to take my call so I had to leave a voicemail for their return sales manager. After about a month of leaving non-returned voicemails, I reached out again and asked to speak to a sales manager directly. Finally getting somewhere, I was pointed once again to the Returning Sales Manager, who this time picked up but informed me that his "voicemail has been messed up for over a month and he hasn't been able to get any messages". This same returning sales manager, who mind you acknowledged that final lease payments would be paid at time of original lease return, then informed me that the deal had not been listed on the paperwork correctly, and that I'd need to talk to the General Sales Manager, but that he was already gone for the day and it would be in my best interest to drive down today. So today, I drove from work (45 minutes away) to Herb Chambers, where the GSM, gently redirected me speak with a few different people with titles ie- finance manager and sales manager. The sales manager brought me to a room and basically said that even though the salesman who was in charge of the deal verbally said my remaining payments would be made, there was now "nothing they could do" as it was not written explicitly on the deal (which only mentions "We owe on new vehicle: None".) As the customer, how am I supposed to know that means you are not paying off my original lease? Despite explaining to the Sales Manager that the deal amount was explicitly changed and the price increased to roll in the final payments on the first lease, and him acknowledging that other deals had gone poorly like this with this salesman, he was unwilling to do anything other than say "I'm sorry" and send me on my way. I'm extremely disappointed in this experience, and will not be returning. To any buyers who walk through the Herb Chambers doors, beware of your deal/contract and look it over with a fine tooth comb. Herb Chambers has proven that they do NOT care about the customer after a deal has taken place, and they find loopholes to make sure they do not have to follow through with deals they've made. To Herb Chambers: Instead of asking your customers at deal signing to "Please give us a 5-star review", how about you follow through on your salesman's promises, care for your customers, and earn your desired 5-star reviews genuinely. For clarity: The remaining payments in total were under $1,500 - an amount that one would think dealerships would not scoff at to keep a customer. Just goes to show that they only care about themselves. More

Beyond Exceptional Service. Brandon from service is a true asset to your staff. Took care of all my auto needs and kept me informed through whole process. Thank you!! Brandon from service is a true asset to your staff. Took care of all my auto needs and kept me informed through whole process. Thank you!! More

Steven Blackmer Personable, calm and without pressure. Accommodated my time constraints. Prepared my car carefully. Followed up on questions. Asked for help when Personable, calm and without pressure. Accommodated my time constraints. Prepared my car carefully. Followed up on questions. Asked for help when indicated. Prepared documents promptly More

Always friendly and helpful— Make getting service easy and the waiting room is set up so that I can work remotely while waiting for service. Charlie and staff explain and inform Make getting service easy and the waiting room is set up so that I can work remotely while waiting for service. Charlie and staff explain and inform so I know what is going on More

Awesome experience, very professional and helpful Great experience, would recommend their team to all my friends. Huge selection to pick from and hole process took less time than I thought it would. Great experience, would recommend their team to all my friends. Huge selection to pick from and hole process took less time than I thought it would. More

Great Experience This was my first time buying a car at a dealership. Everyone was professional and helpful. They understood my needs and help me find a vehicle that f This was my first time buying a car at a dealership. Everyone was professional and helpful. They understood my needs and help me find a vehicle that fit my needs. I’m proud to say that I bought my vehicle at Herb Chambers of Millbury. More

Amazing experience! I am truly thrilled to say that I had the most wonderful experience buying my first Jeep from Herb chambers! Although it is not my first car, it is my I am truly thrilled to say that I had the most wonderful experience buying my first Jeep from Herb chambers! Although it is not my first car, it is my first vehicle financing in my name. As a girl who doesn’t know much about cars, I was slightly nervous that could have been taken advantage of and I may not get the best deal I could. Nick (from sales) proved me wrong! He was absolutely wonderful!! He went above and beyond to make me feel comfortable and give me a fantastic first time experience. I didn’t feel pressure in any way. Everyone that I told about my vehicle and the price were very impressed. I knew I got an extremely fair deal on my vehicle! I met with David to go over final numbers and not only did he keep me laughing, he taught me some things I should know about cars and I left feeling more confident about the SUV I chose! Buying a car is a long experience, but I was never left to sit alone. Every person that works there that would walk by me started up a conversation and made me feel like I was at home. They definitely won me over as a new customer as far as purchasing and servicing my vehicle! More

Exceptional Herb Chambers in Millbury makes it easy ! As a member of the Jeep WAVE program, I receive all kinds of benefits provided through the dealership. I sch Herb Chambers in Millbury makes it easy ! As a member of the Jeep WAVE program, I receive all kinds of benefits provided through the dealership. I scheduled my appointment for regular maintenance on my Jeep Renegade. I received 2 gentle reminders via email with option to reschedule if necessary. I got to my appointment about 15 minutes early. Service dept. took my car in right away and reviewed what was needed for services and told me up front of any costs that could be incurred. I had everything completed along with my car washed and inspected in under an hour for $35 (cost of inspection sticker) . All while I waited in the dealership's lounge area sipping a complimentary tea and catching up on some reading. Would recommend this dealership as they are professional, courteous and dependable. More

Awesome Very professional and friendly. Would recommend to anybody who would ask. I will be back not only for service but would buy my next Jeep here as well. Very professional and friendly. Would recommend to anybody who would ask. I will be back not only for service but would buy my next Jeep here as well. More

Awesome I was able to pick out exactly what I wanted in a Jeep Grand Cherokee. It was all smooth sailing until a mishap during 'dealer prep'. Someone DENTED I was able to pick out exactly what I wanted in a Jeep Grand Cherokee. It was all smooth sailing until a mishap during 'dealer prep'. Someone DENTED my brand new Jeep! Scott B. and Ian M. (my sales team) were mortified! They did not have to think two seconds about it - they just said: "We will make this right, whatever it takes." And they did. No hassle, no quibbling. When I drove my new Jeep off the lot, it was brand new and perfect in every way. More