Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Easy, quick, efficient Ryan was my salesperson. He made the whole experience painless. I was in and out in less than three hours. I would recommend Herb Chambers, and Rya Ryan was my salesperson. He made the whole experience painless. I was in and out in less than three hours. I would recommend Herb Chambers, and Ryan in particular, to anyone who is thinking of purchasing or leasing a new vehicle. More

routine maintenance and asked for diagnosis on concerns with I requested an extensive evaluation of my brakes and tires as i sensed there may be some concern or the beginning of a problem. the tech thoroughly I requested an extensive evaluation of my brakes and tires as i sensed there may be some concern or the beginning of a problem. the tech thoroughly inspected and test drove the vehicle and understood what i was sensing as a potential problem. after evaluation i was given a complete and easy to understand explanation with corrective steps that would need to be taken but was assured it could wait until i can get the vehicle back in to the service center when my son brings it back from college. it would have been easy to take advantage of the situation and request all the work to be done right then even though they knew i was pressed for time going into the holiday. Even better was the ability for the tech to inform me of the great deal on tires you have running an assured me i would be able to take advantage of the offer in a few weeks. Total professionalism in how i was treated. thank you More

Ryan was great. I was treated with respect and I got a good deal. Great experience. I would only note that my interest rate was somewhat higher than my Credit Union s I was treated with respect and I got a good deal. Great experience. I would only note that my interest rate was somewhat higher than my Credit Union so I had to refinance after completing my purchase at the dealership. More

Herb Chambers/Dodge Misleading Vehicle Capabilities We just bought a Dodge Durango about a month ago in Millbury, Massachusetts from Herb Chambers. Based on all the information I had seen online about h We just bought a Dodge Durango about a month ago in Millbury, Massachusetts from Herb Chambers. Based on all the information I had seen online about how great the standard model can tow we decided that this was 100% the car to get. We have a large family so the seating was great and being that camping is our life we were buying this car with the end game of getting a bigger camper. After about a month we had picked out our camper. As instructed we were in the process of putting on a hitch and trying to get the wiring done in preparation for it. We had the hitch installed by U-Haul and then when we asked Dodge about getting the wiring harness attached, they were reluctant to help us at all. Then all of a sudden as we are doing research on doing the work ourselves we came across that the 6,200 total tow capacity is not even the correct information on our vehicle. I find out we are at 3,500 tow capacity which is not what we would have agreed to. This is the exact amount we were upgrading from. We did not even have to buy a new car. We were doing this for the sole purpose of camping. The only way we were able to see this info was to access the VIN information on Mopar with the owner’s manual after signing the lease agreement. Now because we lease the vehicle there is nothing that can be done. The dealership is not answering our calls and we are stuck with this vehicle for three years. Now we cannot camp. It is just very upsetting. I wish the information that people see online was more clear. We would never be in the situation now. It completely breaks my heart. We are not made of money and now we have lost our camping for the next three years. At no point when we were buying this car did we hear that there was a towing capacity of 3,500 pounds. We even talked about it during the buy about how we were so excited about the 6,200 pound tow rating. Just not right at all. I feel completely blindsided by all of this. In part I blame Dodge as a big company they should think about how to present this information online. It is extremely misleading to consumers like me. Their website says our engine has a maximum tow capacity of 6,200 lbs. What it does not say is you have to have the factory installed tow package included when you purchase the vehicle and you cannot add it yourself as I was lead to believe. Anywhere you look online it reads 6,200 tow capacity for the smaller V6. Even the towing guide that the RV shops have stated that 6,200 figure. There is no version in there that shows that 3,500. I have a multitude of screen shots. I would hate for other people to have their camping dreams crushed the same way that they were for my family. We work so hard and this is all we wanted. We don’t go on expensive vacations. We camp. We are not even able to tow our existing camper because the service department won’t touch our wiring. Following up after 3 days of trying to reach our sales representative my husband went straight down to the dealership. Every time he called they would say she was busy and he would leave a message. She had to talk to him at this point. Well they first off tried to show my husband a paper that had the tow capacity on it. He had never seen this paper before and it was definitely nothing he had signed. They offered us another vehicle and a buyout offer, but they wanted 2K up front and to raise our lease payments $150 more a month and to add a year. I understand we would need to get out of a lease to make this right and there are costs involved, but is it fair for us to have to pay all that? I think the dealer should be making this right for us, but instead it would be about 6k out of our pocket. We only put a little over 1400 miles on our car and they told us that the value of the car depreciated to 25K from what we started off at which was 38,325 a month prior. How is that even a thing. It is not like we were throwing the car back at them and walking away. We were willing to start another lease with what we actually thought we were getting into. And for the record the car is great. Love it. It is the strictly the towing that we are having this issue with. One last thing that really has nothing to do with the real big problem, but my car did not have floor mats in it when we picked it up. I asked them a week later for them because the vehicle sticker said they come with. Service was supposed to order and give them to us at some point, but that never happened. I did not push the issue because I went and bought some online, but still just little things like that are not good business. This place is what gives car dealers a bad name. I would never come back here again and I definitely would not recommend it to anyone. We will also be getting a lawyer to settle this because this is extremely irresponsible and deceptive. More

great experience Ryan was very helpful and answered any questions we had. Everyone was very friendly and not at all pushy. A great experience I would recommend this de Ryan was very helpful and answered any questions we had. Everyone was very friendly and not at all pushy. A great experience I would recommend this dealership to my friends and family. They do not pressure you into anything More

GREAT customer service!! Stephanie went over all the details of our visit witha fine toothed comb. She let us know about any recalls on our vehicle and how many oil changes we Stephanie went over all the details of our visit witha fine toothed comb. She let us know about any recalls on our vehicle and how many oil changes we had left in the Jeep Wave program. More

👍 great Stephanie Berger very good in her job she help.me step by step on my car for the service I need than you👍👍👍👍👍w Stephanie Berger very good in her job she help.me step by step on my car for the service I need than you👍👍👍👍👍we will go for service. And recommend to every one...thanks More

Awesome sales rep!!! Nelly was very knowledgeable about the Ram truck we needed to purchase. He showed us a truck with some extras on it which made it irresistible!!! Nel Nelly was very knowledgeable about the Ram truck we needed to purchase. He showed us a truck with some extras on it which made it irresistible!!! Nelly sold us that day on our truck, which we had been earlier at another dealership and walked away. He was very personable, friendly and again Knowledgeable!!! We bought with confidence that this was the right truck for us!! This is our third vehicle from Herb Chambers. More