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Herb Chambers Ford of Braintree

Braintree, MA

4.6
1,678 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,678 reviews

August 05, 2026

They asked me online what I was looking for and I replied a Ford Edge with a sunroof. They set up an appointment and when I got there they didn't have any cars. They obviously did that to get me in the showr More

by ctwalls1949
Recommend Dealer
No
Employees Worked With
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2026 -

Herb Chambers Ford of Braintree responded

We’re sorry your visit did not meet expectations. We understand how frustrating it was to arrive for an appointment and find that a vehicle matching your requested specifications was not available, and we’re concerned to hear you felt your needs were not given proper attention. We’d appreciate the opportunity to discuss your experience and address your concerns directly. Please contact me at your convenience. Scott Lewis, General Manager Herb Chambers Ford of Braintree slewis2@herbchambers.com

July 23, 2026

Keith was outstanding, Answered every question a true professional, Would highly recommend to anyone looking for a new or used vehicle!!! More

by Northeasternboatdetailing
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER CIANCI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Ventre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tarpey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Jafri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Macdonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Furbino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2026 -

Herb Chambers Ford of Braintree responded

Northeasternboatdetailing, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

July 18, 2026

Herb Chambers Ford Braintree always gets me in and out. The technicians are the best part, especially the ones who have been there for a longtime. Very honest and knowledgeable! I highly recommend their se More

by dawnramsey218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Ramsey
Jul 21, 2026 -

Herb Chambers Ford of Braintree responded

dawnramsey218, thanks so much for rating us so high! Be safe on the road!

July 13, 2026

Everyone at Herb Chambers Ford was professional, knowledgeable, and pleasant! From Lisa, to Clyde, to Tengah, and Mena, everyone was great! They make the process of car buying a pleasant experience More

by paul_sardella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clyde Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Length Dai
Jul 21, 2026 -

Herb Chambers Ford of Braintree responded

paul_sardella, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

July 01, 2026

There service department is the worst place you would ever wanna bring your car if you ever have a problem call fords corporate office and file a complaint and make sure that you get a case number, More

by quallsjuanita72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER CIANCI
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2026

Not professional at all! Looks like it depends on what name you have! It does not respond or answer technical questions correctly! It is a waste of time! These dealerships ha More

by Koko88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2026 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing professional, knowledgeable, and respectful service is our priority, and it's disappointing to learn that we fell short. We'd appreciate the opportunity to better understand your concerns regarding your interactions with our team and address the issues you experienced. Please contact me directly at your convenience so we can discuss this further. Scott Lewis, General Manager Herb Chambers Ford of Braintree slewis2@herbchambers.com

June 17, 2026

My #1 choice for dealerships, salespeople know what they are doing and no pressure!!!!, I’ve purchased 7 vehicles here, with complete satisfaction. See Clyde if you want a good sales guy!!! More

by Greg Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Castro, Brandon Williams, tengah dai
June 02, 2026

I had a fantastic experience buying a car here, all thanks to Clyde Castro. He made the entire process pleasant, easy, and completely stress-free. I highly appreciate all of his help and would totally More

by Johnosullivan1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Castro, Clyde
Jun 05, 2026 -

Herb Chambers Ford of Braintree responded

We always appreciate positive reviews! Thank you, and happy motoring!

May 30, 2026

My mom had mentioned Herb Chambers in Braintree since they had a great reputation. Well, decided to take a ride up there to see what they had. While driving through the parking lot noticed, wow, what nic More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Jafri
May 30, 2026 -

Herb Chambers Ford of Braintree responded

Hello Nicole, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

May 26, 2026

Lisa was super nice and answered all my questions. Mena was super responsive and closed the deal quickly. Zachary went above and beyond to work out all the complicated details and deliver my dream r More

by Delphin25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Eaton and Mena Gad
May 28, 2026 -

Herb Chambers Ford of Braintree responded

Delphin25, thank you again for taking the time to let us know how we did!

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