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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,576 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,576 reviews

August 28, 2017

First Oil Change for 2017 Ford Escape I made an appointment over the phone the day before. When I drove in, Matthew took my car right away. The work was done quickly and efficiently. Ea More

by KTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Aug 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the kind words about our team. We appreciate your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Scott Lewis, General Manager

August 27, 2017

Exceptional salesperson Brandon Williams. The service I received from Brandon William in December 2016 was the reason why I returned for another car. He knows his customers and does whatever i More

by Tshack503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pierce
Aug 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. It is great to know that you enjoyed working with Brandon and Robert. Thank you for your business and we look forward to welcoming you back in the future. Best, Scott Lewis, General Manager

August 27, 2017

GREAT BUYING EXPERIENCE Bought 2 cars from Mark Diamond within 3 months with no hassle... The Best Deal and Best Service in Town. AWESOME GUY!! AWESOME SALES TEAM!! More

by Mike H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diamond
Aug 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much, Mike! I'm so pleased to learn that your visit with Mark was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Scott Lewis, General Manager

August 26, 2017

My new Escape There was no high pressure. My salesman Omar was very polite and knowedgable. It was a pleasant experience. He showed a lot of concern when we could n More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing this great feedback, Jim. I'm so happy to know that Omar was able to assist you with your new Ford Escape. Thank you for your business and we hope to have the opportunity to assist you again in the future. Best, Scott Lewis, General Manager

August 25, 2017

Exceptional service people Nice when service people remember your name. They always keep me updated on service requirements I'm not aware of which makes me feel confident I'm dr More

by adepaoli70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy our service team was able to provide you with a positive and enjoyable experience. If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Thank you again! Scott Lewis, General Manager

August 25, 2017

From start to finish all people make it friendly visit. Dan was very knowledgeable in all areas from paperwork, computer info to technical work. Helped me with my understanding of Sync. Great personality More

by Markiley7
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your great feedback! Feeling right at home is the best compliment we can receive and I'll be certain to share your kind words with Dan. We value your business and please let us know if we can be of further assistance! Best, Scott Lewis, General Manager

August 24, 2017

Excellent staff , never felt pressured and answered all my questions. Great experience overall, will do all my business there in the future. Love my new truck!!!! More

by Dale3don8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Diamond
Aug 24, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for your feedback! I'm so happy to know you're enjoying your new truck and had a great experience with us. We value your business and we hope to serve your automotive needs for many more years to come. Best, Scott Lewis, General Manager

August 24, 2017

Good atmosphere and professionalism from staff. The dealership is clean and inviting with attentive staff. The waiting area is small but has amenities to pass the time. I asked straight forward ques More

by C.P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! Your kind words are greatly appreciated. It is so rewarding to know that Nathan was able to provide you with a pleasant experience. We value your business, and please let us know if we can ever assist you in the future! Best, Scott Lewis, General Manager

August 24, 2017

Awesome as always The customer service is superb. Dan A is fantastic. My vehicle was taken in on time and we were in and out in 45 minutes. My kids loved the ice cream. More

by moe0323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Aug 25, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the kind words! I'm so happy your children enjoyed the ice cream and you enjoyed the quick service. Please let Dan or myself know if we can be of further assistance! Best, Scott Lewis, General Manager

August 23, 2017

in one word, superb Mark wes excellent, extremely knowledgeable about the suv. Answered all my questions and then some. I was treated with respect and fairly thought the More

by Frank M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torpes, Mark Diamond
Aug 23, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Frank! We pride ourselves on providing customers with top notch customer service and a stress-free experience, so we are pleased to hear that Mark and Tony were able to provide this to you. We thank you for your business and look forward to serving you in the future. Best, Scott Lewis, General Manager

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