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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,656 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,656 reviews

October 11, 2017

Always friendly I never have a problem with the team here. They are always friendly and know exactly what I want and go above and beyond to get it for me!! More

by Rickj16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Silva
Oct 11, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Rick! Please let us know if there is anything we can assist you with in the future. Best, Scott Lewis, General Manager

October 09, 2017

Professional and pleasant experience No pressure experience with knowledgeable sales staff. My rep was Brandon Williams and he is a professional and caring person. I find he truly enjoy More

by Francis Foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Francis, for taking the time to write this fantastic review and give our dealership such a wonderful rating! Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

October 08, 2017

Very accommodating and work with me on financing Knew exactly what I was looking for but needed help making the numbers work. Got financing and they delivered the car to me so I didn't have to come More

by Josh Saper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Herb Chambers Ford of Braintree responded

Josh, I appreciate your feedback and am disappointed to learn that the vehicle wasn't delivered in pristine condition. I am going to look into this a bit further and will reach out. Best, Scott Lewis, General Manager

October 06, 2017

AMAZING! Lisa Chamberlain is great to deal with. To go to a dealership and not have vultures all over you but instead have a very personable representative com More

by NikkiD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Toussiant (Not sure if this is correct spelling) Anthony in finance, Richard Trieber
Oct 06, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Nikki, for taking the time to share your encouraging words and kind recommendation! We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager

October 05, 2017

service I called GM, Scott Lewis. He referred me to service manager Matt Dow. Matt was exceptional , he listened to me about the problem I was having with m More

by Blewis060164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Dow
Oct 06, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for your 5-Star recommendation! On behalf of Matt and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Lewis, General Manager

October 05, 2017

Excellent purchase I had a most wonderful experience at Herb Chambers in Braintree MA. Everyone was extremely professional, friendly, knowledgeable, happy and caring. I More

by missgannon209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in finance
Oct 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Trish! I am pleased to hear that Nate and Anthony made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new Ford. Best, Scott Lewis, General Manager

October 05, 2017

2017 Ford Escape I was able to get the exact car I wanted in the color I wanted . Mark was very helpful. I have leased my last 3 cars through Herb Chambers in Braint More

by Ninnimazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diamond
Oct 06, 2017 -

Herb Chambers Ford of Braintree responded

I'm so pleased to hear that you enjoyed working alongside Mark. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Scott Lewis, General Manager

October 04, 2017

Another great experience. Always exceptional service. Dan truly makes you feel like your business is important to him and Herb Chambers. I've purchased 3-cars there and would n More

by William Bailot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Oct 05, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your feedback with us! I'm so pleased to hear that Dan was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Scott Lewis, General Manager

October 03, 2017

Quick and satisfied! Wayne Lockard is very professional and his sincerity and knowledge helped me find the right vehicle for me. I will be back in 39 months or sooner :) More

by debsta113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Lockard
Oct 03, 2017 -

Herb Chambers Ford of Braintree responded

Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with Wayne. Please don't hesitate to reach out if we can assist you in the future. Best, Scott Lewis, General Manager

October 01, 2017

2015 Explorer Everything went smoothly. I was looking at four different used vehicles. We narrowed it down, took a test ride and decided on a vehicle that night. Th More

by blapsley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Norton, Mark Diamond
Oct 02, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the kind words about our team. We are truly lucky to have such wonderful people working here like Kevin and Mark. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Scott Lewis, General Manager

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