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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,611 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,611 reviews

July 28, 2017

Scheduled apt , staff was prepared although it took 2 weeks to get an appointment on line. I did like the prior "no appointment " policy and wish it would revert t More

by Mary1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with us, Mary. I will discuss your thoughts with our service team, we're always open to making things better for our guests. Please let us know if there is anything we can assist you with in the future. Best, Scott Lewis, General Manager

July 28, 2017

Your service is second to none I know them they know me by name they are very nolegable the work is complete answer all my questions never make me feel inadequate. More

by Robert Mackay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dow
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for the five-star review, Robert! We're so happy to hear that Matthew and our service department were able to assist you. Thank you for your business and we look forward to assisting you again in the future! Best, Scott Lewis, General Manager

July 28, 2017

Oil Change Scheduled appointment on line - two weeks out for an oil change. As always, Andy Andrews in the Service Department was friendly and helpful. Thank y More

by Patricia Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Patricia, for sharing your feedback! We're delighted to hear that you had such an enjoyable experience working with Andy. Thanks again, we appreciate your business! Best, Scott Lewis, General Manager

July 28, 2017

20000 mile service car went right in, i was on my way in a little more than an hour. I had several questions and daniel abate answered all of them clearly. he applied so More

by emailhater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 30, 2017 -

Herb Chambers Ford of Braintree responded

Thank you! I will be sure to let Dan know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Scott Lewis, General Manager

July 28, 2017

Replaced rear windshield wiper arm Techs took car at the time scheduled and had the installation fixed within 1 hour. I thought the labor charge was high for just changing a wiper arm. More

by David V. Ferracane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Christ
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, David, for taking the time to recognize Karl. I will look into this to see what the time spent on the job was, we always want to make sure that our customers know exactly what they're paying for. Transparency is important. Best, Scott Lewis, General Manager

July 28, 2017

Great service I had to het some warranty work done and the place was packed last Saturday. The people worked hard to fix my issue and get me out in a timely manner. More

by Matthew1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thanks so much, Matthew! We value your business and hope to see you again soon! Best, Scott Lewis, General Manager

July 27, 2017

Hassle free lease. We were able to reach an agreement on the lease terms before I showed up in the dealership. we completed the transaction in one visit. I came back the More

by Green driver
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Brandon. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Ford! Best, Scott Lewis, General Manager

July 27, 2017

Fast service and quality work! I have always been taking care of when I need to be serviced. They are very good at at what they do. I always leave knowing things were done right 👍 More

by moonman69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Abate
Jul 27, 2017 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to post such great comments about your experience with Daniel. We value your business and appreciate you taking the time to let us know about your experience with our team. Sincerely, Scott Lewis, General Manager

July 27, 2017

Andy is Awesome The person that serviced my vehicle, Andy, is awesome. If it wasn't for him, i would not bring both of my cars to this dealership. More

by souinno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews
Jul 28, 2017 -

Herb Chambers Ford of Braintree responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Andy. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager

June 30, 2017

Not your typical dealership My husband and I found a vehicle that we liked to replace our old conversion van. Not having the best experience with other dealerships, I didn't exp More

by Darlene H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Santiago
Jul 03, 2017 -

Herb Chambers Ford of Braintree responded

Thank you, Darlene, for taking the time to write this review. I'm so happy to read that your experience with Frankie was such a positive one! We appreciate your business and look forward to seeing you again. Best, Scott Lewis, General Manager

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