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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,635 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,635 reviews

August 05, 2025

Excellent service Clean waiting room, friendly knowledgeable staff, easy scheduling Definitely recommend this service department More

by Stanw1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Aug 05, 2025 -

Herb Chambers Ford of Braintree responded

We're glad you had a great experience with our service department, from the clean waiting room to the friendly staff. Your recommendation means a lot to us! Thank you for choosing Herb Chambers Ford of Braintree.

August 05, 2025

Chris Baron was our salesman and I can't say enough about him. He was knowledgeable and very personable. The entire team was the best. Thank you we love our new (used) vehicle. I highly recommend them. More

by CD of Lowell Ma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Baron
Aug 14, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for choosing Herb Chambers Ford of Braintree! We're happy that Chris and the rest of our staff provided you with a 5-star visit! See you next time!

July 30, 2025

Cindy was so helpful in getter service on my roof shade. She even helped in getting the repair cost reduced. Very friendly staff. Feels like family. More

by Cmaser56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy!! The BEST!!!, Adam Smith
Jul 31, 2025 -

Herb Chambers Ford of Braintree responded

We're so glad Cindy and the team made you feel at home. We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree!

July 29, 2025

Very welcoming, straightforward and patient. Great customer service from everyone there. High satisfaction with end results. More

by Ma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Gad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Herb Chambers Ford of Braintree responded

We are happy to hear from you! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience with our team. See you next time!

July 27, 2025

Julio was exceedingly helpful and easy to work with. This was the least stressful car buying experience I have ever had. He was extremely helpful and answered every question I asked. More

by Marialfitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Santana
Jul 29, 2025 -

Herb Chambers Ford of Braintree responded

Hi Marial, we're happy that Julio exceeded your expectations! Thank you for choosing Herb Chambers Ford of Braintree and for sharing your experience. Enjoy your new car!

July 25, 2025

Recently had one of our fleet vehicles in for service. The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced More

by jjf65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi! We're so happy you enjoy working with Cindy and the team! Thank you for choosing Herb Chambers Ford of Braintree and sharing your experience. See you again next time!

July 24, 2025

Had a great experience working with Nate, the process was smooth from start to finish. The team was knowledgeable, answered all my questions, and made sure I felt confident every step of the way. Highly reco More

by Bshallies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Herb Chambers Ford of Braintree responded

Thank you so much for your kind words! We're thrilled to hear you had a smooth and confident experience with Nate and the team. We truly appreciate your recommendation and we hope to serve you again in the future. - Herb Chambers Ford of Braintree

July 24, 2025

Worst service I ever had at dealership. A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told t More

by shaw3bfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher (Chris)
Jul 25, 2025 -

Herb Chambers Ford of Braintree responded

I'm sorry to hear about your frustrating experience with the repair delays and lack of communication. We strive for timely service, so it's disappointing to know we fell short here. I appreciate you bringing this to our attention, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

July 16, 2025

Nathaniel in the sales department was wonderful to work with! I highly recommend him! He was able to help me find the perfect Ford vehicle. I’m very impressed with his professionalism, helpfulness, and pos More

by natasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ginnie was also very helpful!
Jul 16, 2025 -

Herb Chambers Ford of Braintree responded

Hi Natasha, thank you for sharing your excellent review of Nathaniel! We appreciate your business and hope to see you again at Herb Chambers Ford of Braintree! Safe travels!

July 15, 2025

They have knowledgeable technicians. Service efficient and prices are very reasonable. I would recommend Herb Chambers. More

by galfoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! It is gratifying to know that you would recommend us, and we look forward to seeing you again next time here at Herb Chambers Ford of Braintree!