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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,576 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,576 reviews

April 28, 2025

Robert went above and beyond for me. I could not have asked anything more from him, he was incredibly helpful & made it his mission to help me out. Plus the finance team really did a ton More

by PE3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Nuvoli
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Apr 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi! We're delighted to hear that Robert and the finance team at Herb Chambers Ford of Braintree went above and beyond to assist you. It's fantastic knowing they helped make your dream vehicle a reality! Enjoy every moment on the road!

April 28, 2025

Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi Jill, thank you for recommending Herb Chambers Ford of Braintree! We're delighted to hear that our team provided excellent service and a quick turnaround. We appreciate your support! Safe travels!

April 22, 2025

Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker the More

by ROppman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David service manager
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Apr 23, 2025 -

Herb Chambers Ford of Braintree responded

ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

April 20, 2025

Nate is a pleasant man to have for your guidance in what can be a stressful decision day. More

by gkehoe6668
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback! We're so glad Nate could assist you and we'll be sure to share these kind comments with him. Please don't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!

April 18, 2025

Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle More

by Hilson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Miller
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Apr 21, 2025 -

Herb Chambers Ford of Braintree responded

Hilson, we're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for recognizing her efforts and sharing your experience!

April 17, 2025

Dianne in service was excellent she is great with customers and I would recommend her to my friends and family. More

by jv02169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne in service
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Apr 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're delighted to hear that Dianne provided excellent service at Herb Chambers Ford of Braintree. We appreciate your recommendation and look forward to serving you again in the future!

April 15, 2025

I met with professionalism, courtesy, and efficiency. I was given accurate information and Julio was very patient throughout the process. More

by hgertruna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Santana and Michael
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Apr 16, 2025 -

Herb Chambers Ford of Braintree responded

Hgertruna, we're delighted to hear that Julio provided you with a professional and efficient experience at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback!

April 10, 2025

Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived. More

by Ezani10326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Ford of Braintree! We appreciate your business and hope to see you again next time!

April 09, 2025

Work was done well. No issues at all. Will go back again for next oil change More

by Timnick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Herb Chambers Ford of Braintree responded

Thanks so much! We look forward to your next visit here at Herb Chambers Ford of Braintree!

April 05, 2025

I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th More

by Shawnchristmas677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Norian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Metherall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Herb Chambers Ford of Braintree responded

Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!

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