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Herb Chambers Ford of Braintree
Braintree, MA
1,668 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,668 reviews
August 13, 2025
Called 4 times over 1-1/2 hours with no call back from Jack. Very poor customer service. Jack. Very poor customer service. More
by mary_noel
Employees Worked With
August 09, 2025
They were really great and made the car buying process so easy. The only complaint I would have is that they don't have the title to the car I bought so I don't have it yet. easy. The only complaint I would have is that they don't have the title to the car I bought so I don't have it yet. More
by macpherson02170
Employees Worked With
Keith was the salesman and I don't remember the name of the finance person
August 05, 2025
Chris Baron was our salesman and I can't say enough about him. He was knowledgeable and very personable. The entire team was the best. Thank you we love our new (used) vehicle. I highly recommend them. him. He was knowledgeable and very personable. The entire team was the best. Thank you we love our new (used) vehicle. I highly recommend them. More
by CD of Lowell Ma
July 30, 2025
Cindy was so helpful in getter service on my roof shade. She even helped in getting the repair cost reduced. Very friendly staff. Feels like family. She even helped in getting the repair cost reduced. Very friendly staff. Feels like family. More
by Cmaser56
July 29, 2025
Very welcoming, straightforward and patient. Great customer service from everyone there. High satisfaction with end results. Great customer service from everyone there. High satisfaction with end results. More
by Ma
July 27, 2025
Julio was exceedingly helpful and easy to work with. This was the least stressful car buying experience I have ever had. He was extremely helpful and answered every question I asked. This was the least stressful car buying experience I have ever had. He was extremely helpful and answered every question I asked. More
by Marialfitz
July 25, 2025
Recently had one of our fleet vehicles in for service. The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced The service department is outstanding. I worked with Cindy as I have in the past. Cindy is excellent to work with, very knowledgeable and experienced. Thanks again for all your help. More
by jjf65
July 24, 2025
Worst service I ever had at dealership. A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told t A three day repair took 29 day to get done. I got no communication about delays, except when I called to find out if my car was ready, and was told the part was not in. After calling Ford directly, the part got shipped, but my work was still delayed another week. They did do an oil change for free, and said they did a balance and rotation of the tires. But my front driver's side tire is out of balance. Worst service ever. Go somewhere else for service. More
by shaw3bfs
Employees Worked With
Christopher (Chris)
