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Herb Chambers Ford of Braintree

Braintree, MA

4.7
1,565 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,565 reviews

April 26, 2021

Have an ongoing issue with my truck and Jacob William's went beyond to help me get it resolved. Although it didnt get fully resolved, jacob is helping through it. More

by Bcasey17
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Apr 28, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for stopping by to leave us a wonderful review! We're glad to hear Jacob is helping you resolve the issue with your truck and we appreciate your patience and understanding! Take care! - Herb Chambers Ford of Braintree

April 24, 2021

Antwan W was very courteous, attentive to my wishes, and time frame. He let me know how much longer it would take. A pleasant experience. More

by Southbostongerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan W.
Apr 26, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to review your recent visit with us! We're so glad to hear that you had a great experience with Antwan and we hope to see you again next time here at Herb Chambers Ford of Braintree!

April 23, 2021

Brought my car in for a braking system recall. The service team was very courteous and professional. They phoned when the job was completed as they said they would. Same professionalism when returned More

by Patrick B
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Apr 23, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for taking the time to review your recent visit with us, Patrick! We appreciate your kind words about our team and hope we have the opportunity to serve you again in the future! - Herb Chambers Ford of Braintree

April 21, 2021

Was greeted professionally and interacted with several employees all courteous and helpful providing the precise work I requested within the time and cost estimated for completion. More

by gtpete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake W.
Apr 21, 2021 -

Herb Chambers Ford of Braintree responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Ford of Braintree! We hope to see you again!

April 20, 2021

Went in to have engine light reset and 2 hours later left with diagnosis and light still on. Have to go somewhere else now. Thanks More

by Sheila
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aidan
Apr 23, 2021 -

Herb Chambers Ford of Braintree responded

Sheila, we understand your concern and apologize for your frustrations. We do the best we can to accommodate our customers and their needs, but it sounds like we let you down. If you wish to discuss this in any further detail please reach out to me, Scott Lewis - General Manager - slewis@herbchambers.com

April 20, 2021

Antwan was very professional and easy to work with in getting my car serviced. The work was performed correctly and my car was ready on time. More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan
Apr 21, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the review, Tom! We're happy to hear Antwan provided such excellent care to you and earned five stars for us! We appreciate you choosing Herb Chambers Ford of Braintree!

April 20, 2021

The staff was responsive, thoughtful and accommodating. Patrick laid out my options and addressed any concerns that I had. I would go back for future service. More

by Mikemccarthy215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick J sullivan
Apr 21, 2021 -

Herb Chambers Ford of Braintree responded

Reviews like this one make our day, Mike! Thanks from the Herb Chambers Ford of Braintree team!

April 19, 2021

. Antwan W . was informative, knowledgeable, pleasant, kind, and patient with my questions. He went out of his way to investigate the answers to my questions and concerns. More

by Nonni.ev@hotmail.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan W.
Apr 20, 2021 -

Herb Chambers Ford of Braintree responded

Thanks so much for the great review! It's a pleasure working with you and we'll share your awesome feedback with Antwan! We appreciate you being part of the Herb Chambers Ford of Braintree family!

April 19, 2021

Good Evening We recently purchased a used older vehicle Good Evening We recently purchased a used older vehicle from this dealership and have had to rely on the service department a few times to resolve s More

by robertttoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aidan Cullinan, Jay Larkin
Apr 21, 2021 -

Herb Chambers Ford of Braintree responded

Thank you so much for this great review, Robert and Mary! It's such a pleasure working with you both and we're glad to hear our team provided a five-star experience to you! We appreciate your confidence in us and look forward to working with you again in the future! - Herb Chambers Ford of Braintree

April 16, 2021

Patrick J, from Herb Chambers was very helpful too my car for 2 service and scheduled me for more maintenance I’ll need to get done More

by José Depina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick J
Apr 16, 2021 -

Herb Chambers Ford of Braintree responded

José, thank you for visiting us at Herb Chambers Ford of Braintree! We're so glad to hear Patrick took great care of you! We'll see you soon!

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