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Herb Chambers Ford of Braintree

Braintree, MA

4.6
1,678 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,678 reviews

September 01, 2021

Fast service for a quick walk in. Thank you for being able to squeeze me in the schedule last min. Staffs are friendly, proactive & cooperative. More

by sallyyu1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Sep 02, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to accommodate you! Thanks for visiting us here at Herb Chambers Ford of Braintree. We appreciate your kind words and hope we can be of service to you again in the future!

September 01, 2021

Jack was excellent in explaining all the services performed on my F150. Everything was great and finished for pick up when promised. Thank you for following through with satisfaction. More

by Albert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack, Andy Andrews, Jay Larkin
Sep 02, 2021 -

Herb Chambers Ford of Braintree responded

We're glad to hear Jack made the process of maintaining your F-150 easier for you! Thank you for your five-star rating, Albert! See you at Herb Chambers Ford of Braintree for your next appointment!

September 01, 2021

My Lincoln was pulling to the right so bad. Had 2 alignments done over the last two years. Finally I brought it to Herb Chambers Ford. I was happy with customer service. They kept me up to speed thro More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ & Dan. Both 5 star.
Sep 01, 2021 -

Herb Chambers Ford of Braintree responded

We're so glad we could help take care of these concerns for you, Danny! Thank you for leaving the Herb Chambers Ford of Braintree team your great feedback and five-star rating!

August 29, 2021

Aidan was excellent. He explained everything in detail, cost and wait time, so I could make the right decision. Very professional throughout my whole experience. More

by bootsie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aidan cullinane, Andy Andrews, Jay Larkin
Aug 31, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the kind review! We appreciate you coming to visit us here at Herb Chambers Ford of Braintree and are thrilled to hear that Aidan delivered such excellent service throughout your experience. Thanks again for your business and please don't hesitate to reach out if there's anything else we can do for you!

Aug 31, 2021 -

bootsie responded

Your welcome.

August 28, 2021

I came in early for my appointment because I had a doctors appointment. He was very accommodating and got me out very quickly. Thanks to Mercelo D More

by bwbonnie11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo D
Aug 31, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the great review! It was our pleasure to accommodate you and we hope to see you again next time here at Herb Chambers Ford of Braintree!

August 25, 2021

Had appointment took me on time got out in reasonable time More

by dms6833
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Aug 26, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for taking the time to review your recent visit here at Herb Chambers Ford of Braintree! We appreciate your feedback and hope to see you again next time!

August 20, 2021

Confusing couldn’t locate my key. Found nothing “wrong “won’t start immediately. More

by Dolores
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Sep 01, 2021 -

Herb Chambers Ford of Braintree responded

Dolores - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to give me a call? I'd like to see if there is anything that I can do to help here. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

August 17, 2021

Easy, professional, great facility. The entire process is easy and quality location to get in and out More

by dwmalone43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Larkin
Aug 18, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for your kind review and rating! We're glad to hear the Herb Chambers Ford of Braintree team made your visit worthwhile!

August 13, 2021

Well I wish they had let me know that the recall parts where not available so they put back in the original one that can with the truck now I have to try out he truck again . More

by electricman29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Lockard, Andy Andrews, Richard Trieber, Jay Larkin
Aug 31, 2021 -

Herb Chambers Ford of Braintree responded

I am sorry that there have been delays getting your truck repaired. Parts are delayed because of the global microchip shortage and the issues with the supply chains. As a Herb Chambers dealership, we value the customer's experience above all else and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me at your earliest convenience. Thank you, Scott Lewis - General Manager slewis@herbchambers.com

August 10, 2021

They spend alot of attention to things that are straightforward to fix . If you have and older truck they don't go the extra mile to get to the bottom of the issue More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay or Andy never spoke to me a d I have spent over 9500 in repairs at this service center, Andy Andrews, Jay Larkin
Aug 16, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for this feedback, Paul. This is certainly not how we want our customers to feel after visiting us and I will be looking into the situation further with our service team. If you have any questions or additional concerns, please feel free to contact me directly. Thanks, Scott Lewis - General Manager - slewis@herbchambers.com

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