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Herb Chambers Ford of Braintree

Braintree, MA

4.6
1,678 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,678 reviews

August 06, 2021

Fast and courteous service Waiting room very clean with refreshments More

by jreilly623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo D
Aug 09, 2021 -

Herb Chambers Ford of Braintree responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Ford of Braintree!

August 04, 2021

I have all my repair work done here because they are convenient to me and I trust them More

by KennyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Lautert, Andy Andrews, Jay Larkin
Aug 04, 2021 -

Herb Chambers Ford of Braintree responded

We're happy our team could give you five-star care for your vehicle! Thank you, Kenny! - Herb Chambers Ford of Braintree

July 31, 2021

Excellent service, felt welcomed,they were tuned in to my wants and took the time to walk me through my package. I felt no pressure to buy. Nathaniel helped me land my new to me car all in one day. Couldn't More

by jamiedavis1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Ford of Braintree responded

It's so great to hear Nathaniel made this a five-star purchase for you! Thanks so much for leaving us your wonderful review and for choosing Herb Chambers Ford of Braintree to help you get into a great car!

July 31, 2021

Came in for oil change, inspection sticker, and new front brakes. Great service. Fair price, back home within 2.5 hours! Brakes feel awesome! I’ll be back again! More

by BobStrav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Aug 02, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to take care of everything for you, Bob! Thanks for choosing Herb Chambers Ford of Braintree!

Aug 02, 2021 -

BobStrav responded

I always know where to go if I need something repaired correctly.Your technicians are well-trained!

July 29, 2021

I highly recommend this location to others. There is a really helpful staff who answered all of of questions and took care of me. It has a great location near the highway. More

by First Time Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jul 30, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the kind comments about our team! We appreciate you choosing Herb Chambers Ford of Braintree and hope we can be of service to you again in the future. In the meantime, take care and please feel free to reach out if there's anything else we can do for you!

July 27, 2021

Lisa, Connor, Scott, Cory, and I think Karen at the front desk are amazing and wonderful. Loved my truck! I will change my dealership from Quirk to Herb Chambers. More

by gretchen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor and receptionist , Corey Casey
Jul 28, 2021 -

Herb Chambers Ford of Braintree responded

We're so glad to hear you all had a great experience working with Karen! Thank you for the awesome feedback and five-star rating! Enjoy your truck! - Herb Chambers Ford of Braintree

July 24, 2021

Absolutely fantastic customer serviceCould not have been Absolutely fantastic customer service Could not have been any easier Would highly recommend Nate went above and beyond by far Thanks again for y More

by jimcostello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate is salesman
Jul 26, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the awesome five-star rating! We're so happy to hear Nate and our team provided five-star care to you! We look forward to seeing you again next time! - Herb Chambers Ford of Braintree

July 17, 2021

Had my 2018 Ford towed there I was told I needed a engine 24,000 on it they told me it would probably be here for a minimum of 90 days .they told me to bring it to the dealer I bought it from so I did More

by Neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Andrews
Aug 19, 2021 -

Herb Chambers Ford of Braintree responded

We're sorry to hear about the service issues you're experiencing with your vehicle. We would like to assist you in resolving these concerns. Please contact me at your earliest convenience. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Aug 19, 2021 -

Neveragain responded

I would never ever buy a car from herb chambers even if they were thousands of dollars less .to tell me to bring car back to where I bought it that was the only positive answere I got from your service department. To tell someone there motor is gone with only 24 thousand miles on it .not nice I can only share my Experience with who ever will listen

July 17, 2021

Good Morning Every visit to this service department Good Morning Every visit to this service department never disappoints. They are always helpful attentive and informative explaining the needed re More

by robertttoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Jul 19, 2021 -

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree service team this awesome review, thank you!

July 16, 2021

Our brand new car with 3000 miles had engine issues and we brought it in for repair and the light went right back on unreal More

by Myexplorerisalemonfromherbchambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aidan
Aug 10, 2021 -

Herb Chambers Ford of Braintree responded

Hello - I'm sorry to hear of your frustration and would like the opportunity to get some more details from you so I can address the situation appropriately with my team. If you could please contact me directly at your earliest convenience, I would really appreciate it. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

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