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Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
4.6
1,678 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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75 Granite St

Braintree, MA

02184

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Showing 1,678 reviews

July 07, 2021

Extremely helpful and courteous . Connor was very professional and answered all of our questions and was extremely patient with our numerous questions. . I would recommend him to our family and frie More

by darcylarry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Lewis , Corey Casey
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Jul 08, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for visiting us at Herb Chambers Ford of Braintree! We're so happy Connor could take care of you!

July 07, 2021

I have been going to this Dealership on and off for over 30 years when it was Dave Dinger. I now go there for the Service which is the best. More

by Timmy827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Rossini, Jay Larkin
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Jul 07, 2021 -

Herb Chambers Ford of Braintree responded

Your continued support and confidence in us have made our day! Thank you so much for being part of the Herb Chambers Ford of Braintree family for all these years! We will see you at your next service appointment!

Jul 07, 2021 -

Timmy827 responded

Thanks, See you next time.

July 01, 2021

Low stress factor due to a genuine desire to appeal to the customer, you don't feel like you're being pressured. Excellent service special deals too. More

by StephenXer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan
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Jul 02, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review and five-star rating! We're so happy to hear our team provided such excellent care to you during your visit! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Braintree

July 01, 2021

The service team at Herb Chambers Ford in Braintree was attentive to my needs, professional, friendly and efficient; I couldn’t ask for better customer service! More

by cbringas2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aidan and Team
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Jul 02, 2021 -

Herb Chambers Ford of Braintree responded

You make our job easy! We're so thankful for customers like you and appreciate this awesome five-star review! We'll see you next time! - Herb Chambers Ford of Braintree

July 01, 2021

They always seem to have needed parts and staff is friendly More

by robertlwaldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adian Cullinane
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Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the excellent review, Robert! We look forward to your next visit to Herb Chambers Ford of Braintree!

July 01, 2021

Top notch customer care in providing all necessary document and purchasing requirements. More

by DRL
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Casey
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Jul 01, 2021 -

DRL responded

Lisa, Nathan, and Corey are a fantastic team and Herb Chambers Ford of Braintree is well represented!

June 30, 2021

I had a number of concerns which the service department was completely helpful resolving. Patrick is awesome More

by Ckav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sullivan , Andy Andrews, Jay Larkin
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Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to address all of your concerns! Thanks for trusting the Herb Chambers Ford of Braintree service team!

June 29, 2021

I had a great leasing experience at Herb Chamber’s Ford Braintree. No pressure, no hassle-just first class customer service. Love my new Escape. More

by LG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Lewis
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Jun 30, 2021 -

Herb Chambers Ford of Braintree responded

We are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2021

Been a long time customer for 9 years. Always get above average service. More

by driver54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
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Jun 29, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your years of business with us at Herb Chambers Ford of Braintree! We hope to have you as a customer for life!

June 26, 2021

very disappointed.. considering how long I’ve been a loyal Ford customer.. the truck center staff was kind.. courteous and even sympathetic.. however, senior management/ GM in Braintree had no interest More

by aiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
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Jul 27, 2021 -

Herb Chambers Ford of Braintree responded

aiello, Thank you for taking the time to leave us a review. We always aim to deliver a top-notch experience, and we're disappointed we failed to meet your expectations during your recent visit. We strive to provide five-star care to our customers and regret you didn't experience that. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me if you'd like to discuss this further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Jul 27, 2021 -

aiello responded

Theirs not a lot to talk about.. Scott tried to rip me off.. it’s that simple..

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