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Herb Chambers Ford of Braintree - Service Center

Braintree, MA

4.7
887 Reviews
Call Service Center (781) 848-1350

887 Reviews of Herb Chambers Ford of Braintree - Service Center

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May 21, 2025

Great customer service and very friendly people. Always a pleasure bringing my vehicle in for service. More

by Demetrius Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Miller
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May 21, 2025 -

Herb Chambers Ford of Braintree responded

Demetrius, we're delighted to hear that you enjoy the service experience at Herb Chambers Ford of Braintree! Thank you for your kind words and continued trust in our team.

May 16, 2025

Close to me, very clean place, quick appointment,fast diagnostic quick work,l am very satisfied. More

by rfvalery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Herb Chambers Ford of Braintree responded

Your feedback made our day! Thanks for the five-star review! - Herb Chambers Ford of Braintree

May 04, 2025

Very good service, explained what needed to be done but no pressure from staff to have work done More

by fleetst2000
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dianne
Report | Print
May 05, 2025 -

Herb Chambers Ford of Braintree responded

Thanks for the stellar rating! We're glad you had a great experience! - Herb Chambers Ford of Braintree

April 30, 2025

Cindy was amazingly professional and prompt. My car was completed quickly and cleanly. Waiting room was comfortable. Much appreciated it More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
May 01, 2025 -

Herb Chambers Ford of Braintree responded

Emily, we're delighted to hear that Cindy provided you with professional and prompt service at Herb Chambers Ford of Braintree. Thank you for sharing your experience, and we hope to see you again soon!

April 30, 2025

From the moment you walk in they are friendly, knowledge and will bend over backwards to get you the best deal. More

by silvana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales department sales- Bobby
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Apr 30, 2025 -

Herb Chambers Ford of Braintree responded

Silvana, we're delighted to hear that our team at Herb Chambers Ford of Braintree made such a positive impression! Thanks for sharing your experience with us.

April 29, 2025

I always go to the dealership cause they’re very friendly and knowledgeable. They take the time to explain everything to you. More

by okeefediane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy
Report | Print
Apr 29, 2025 -

Herb Chambers Ford of Braintree responded

Okeefediane, we're delighted to hear that our team at Herb Chambers Ford of Braintree consistently provides you with friendly and knowledgeable service. Thank you for your continued trust in us!

April 28, 2025

Excellent service! Friendly staff, quick turnaround. I would highly recommend to my friends and family More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Herb Chambers Ford of Braintree responded

Hi Jill, thank you for recommending Herb Chambers Ford of Braintree! We're delighted to hear that our team provided excellent service and a quick turnaround. We appreciate your support! Safe travels!

April 22, 2025

Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker the More

by ROppman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David service manager
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Apr 23, 2025 -

Herb Chambers Ford of Braintree responded

ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

April 18, 2025

Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle More

by Hilson
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Miller
Report | Print
Apr 21, 2025 -

Herb Chambers Ford of Braintree responded

Hilson, we're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for recognizing her efforts and sharing your experience!

April 17, 2025

Dianne in service was excellent she is great with customers and I would recommend her to my friends and family. More

by jv02169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne in service
Report | Print
Apr 18, 2025 -

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback! We're delighted to hear that Dianne provided excellent service at Herb Chambers Ford of Braintree. We appreciate your recommendation and look forward to serving you again in the future!

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