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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
1,039 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,039 reviews

August 22, 2023

Luke was extremely helpful in helping me with a needed repair. His communication was timely and he went out of his way to help make the process as smooth as it could be. More

by Rdm_44!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke M
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Aug 22, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the 5-star rating! We're happy to hear that our team and Luke were able to assist you with your repair needs at Herb Chambers Ford of Westborough. We appreciate your feedback and look forward to seeing you again! Safe travels!

August 18, 2023

I went into the dealership and showed them what my problem was and they were more than happy to deal with it and take care of the problem. They jumped right on it and within 24 hours. I had my truck b More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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Aug 18, 2023 -

Herb Chambers Ford of Westborough responded

Hi Bill, we're glad to know our team at Herb Chambers Ford of Westborough was able to quickly address your issue and get you back on the road. Thanks for trusting us with your truck! Have a great day!

August 13, 2023

My car was serviced on time and with great recommendations for additional items requiring attention. Luke was very professional and approachable. Luke also kept me in the loop with changes t More

by Cmosulliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
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Aug 14, 2023 -

Herb Chambers Ford of Westborough responded

We're delighted to hear that your car was serviced on time and with great attention here at Herb Chambers Ford of Westborough. It's wonderful that Luke kept you updated throughout the process. We'll see you next time! Safe travels!

August 06, 2023

Always professional and efficient when it comes to service. Nice waiting area and pleasant personalities all around. More

by Bvuona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaiden Maldonado
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Aug 07, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs! We look forward to seeing you next time!

July 26, 2023

Happy to share this was the most pleasant car buying experience I have had! There was no wasting time and everything went smoothly. Traded my old car, switched my license plates and off I went! More

by Leon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Herb Chambers Ford of Westborough responded

Hi Leon! Congratulations! We're delighted to know your car-buying experience at Herb Chambers Ford of Westborough was smooth and efficient. We hope you're enjoying the ride!

July 23, 2023

Good people excellent service will definitely recommend Herb Chambers Ford of Westborough. Good job and thank you 👍🏾 More

by ksailsmanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niobe Felix
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Jul 25, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for your kind words! We're happy to hear that you had a positive experience with our team at Herb Chambers Ford of Westborough. Your recommendation means the world to us. Have a great ride!

July 22, 2023

They did everything on time as agreed n n n n n n n n More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony 5 star
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Jul 25, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for your kind five-star rating, Richard! We'll see you next time! - Herb Chambers Ford of Westborough

July 21, 2023

Initial call was answered by a real person! They were very helpful and was able to schedule our car for diagnostics and repair within 2 days. Very courteous and attentive. More

by kathy.scott1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Jul 21, 2023 -

Herb Chambers Ford of Westborough responded

Kathy, we're so glad to hear that our team at Herb Chambers Ford of Westborough provided you with excellent service! Thank you for taking the time to leave us a five-star review. Drive safely and have a great day!

July 18, 2023

I was scheduled quickly . Luck was attentive and friendly. Service was quick and complete. Thanks to the team! More

by robertscoppetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Jul 19, 2023 -

Herb Chambers Ford of Westborough responded

Hi Robert! Thank you for the great review. We're glad to hear that Luck and our team at Herb Chambers Ford of Westborough provided you with a seamless service experience. We appreciate your business and hope to see you again in the future!

July 16, 2023

Drove an hour after being told they would beat any other dealers prices. Was told I would revied a great over KBB value on my trade only to be given the lowest and downright insulting offer well under even More

by adam3018
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
not listed
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Jul 18, 2023 -

Herb Chambers Ford of Westborough responded

Adam, We strive to provide fair and competitive pricing, so it's dismaying to hear that we fell short in this regard. We would appreciate the opportunity to discuss this experience to see if there is anything more we can do to rectify the situation. Please reach out to me directly at your convenience. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

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