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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
1,041 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,041 reviews

December 20, 2022

Last 3 visits I had there was great! Waited there in nice waiting room and the service was done quickly. This time, I had a 9am appointment and left my car there, but it sounded like the More

by YK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
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Dec 21, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for reaching out. I'm sorry to hear we didn't meet your expectations during your recent visit and would like the opportunity to discuss the situation with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

December 16, 2022

They did a great job of communicating me with during the repair process and addressed all my concerns in the expected time frame. Also were really accommodating arranging transportation to and from my home More

by gigijeanine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke was excellent
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Dec 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the wonderful feedback! We appreciate you trusting Herb Chambers Ford of Westborough with your vehicle's repairs and are happy to hear our team took great care of you throughout the process. Please don't hesitate to reach out if we can be of service again in the future!

December 15, 2022

Very friendly people, service work done in a timely manner, service advisor Luke was very professional and well trained with answers. Service pricing was very competitive as well. My go to place More

by Pete M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

You've made our day 100% better, Pete! Thank you for the kind words and five-star rating for Luke and the team! We'll see you next time! - Herb Chambers Ford of Westborough

December 14, 2022

Always great with the servicing of my vehicle and pleasant to deal with. Glad to have a dealership that works hard to make me happy. More

by lisal1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
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Dec 15, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your service needs, Lisa! We look forward to your next visit!

December 13, 2022

Nice people and a great salesman. Dealership took sixteen days to get the title so I could take my car home More

by ams340mag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chapin was great , George Muriuki
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Dec 14, 2022 -

Herb Chambers Ford of Westborough responded

We appreciate you leaving us this honest feedback and rating. We regret that the experience wasn't up to our five-star standards and hope we can resolve your concerns. Please reach out if you want to discuss any details with us. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

December 12, 2022

Fouth time visiting this dealership very satisfied so far. Efficient, courteous,service. Will continue to be a repeat customer. More

by jarvenpaadonald76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony capece
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Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for leaving us this wonderful review! We're so happy that we have earned your business and will continue to work hard for you! We look forward to seeing you again! - Herb Chambers Ford of Westborough

December 12, 2022

The service advisor, Anthony, did exactly as he stated as he would and updated me about repair status in a timely manner. More

by Todisco528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
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Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! Anthony & the team look forward to serving you again in the future! - Herb Chambers Ford of Westborough

December 09, 2022

The service department is well run. Anthony greeted me at the door. He opened it since I am disabled. The repair was done quickly. While waiting Loretta made me a coffee. Overall, my ex More

by Johnebrown58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece, Loretta
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Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars, Johne! We're glad to hear that Anthony, Loretta, and the rest of the crew here at Herb Chambers Ford of Westborough could assist you. We hope to see you back for all of your future automotive needs!

December 09, 2022

Brought our trucks in for service and had great customer service. Easy, no fuss and vehicles done in timely manner. More

by chopstx34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Ford of Westborough

December 06, 2022

Excellent service, easy to get an appt, great people, called when the vehicle was done and did something extra when I dropped off the car More

by Lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Dec 08, 2022 -

Herb Chambers Ford of Westborough responded

Lorrie, thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We appreciate the kind review and hope to see you again next time!

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