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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
1,057 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,057 reviews

December 13, 2022

Nice people and a great salesman. Dealership took sixteen days to get the title so I could take my car home More

by ams340mag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chapin was great , George Muriuki
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Dec 14, 2022 -

Herb Chambers Ford of Westborough responded

We appreciate you leaving us this honest feedback and rating. We regret that the experience wasn't up to our five-star standards and hope we can resolve your concerns. Please reach out if you want to discuss any details with us. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

December 12, 2022

The service advisor, Anthony, did exactly as he stated as he would and updated me about repair status in a timely manner. More

by Todisco528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
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Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! Anthony & the team look forward to serving you again in the future! - Herb Chambers Ford of Westborough

December 12, 2022

Fouth time visiting this dealership very satisfied so far. Efficient, courteous,service. Will continue to be a repeat customer. More

by jarvenpaadonald76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony capece
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Dec 13, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for leaving us this wonderful review! We're so happy that we have earned your business and will continue to work hard for you! We look forward to seeing you again! - Herb Chambers Ford of Westborough

December 09, 2022

Brought our trucks in for service and had great customer service. Easy, no fuss and vehicles done in timely manner. More

by chopstx34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Ford of Westborough

December 09, 2022

The service department is well run. Anthony greeted me at the door. He opened it since I am disabled. The repair was done quickly. While waiting Loretta made me a coffee. Overall, my ex More

by Johnebrown58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece, Loretta
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Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars, Johne! We're glad to hear that Anthony, Loretta, and the rest of the crew here at Herb Chambers Ford of Westborough could assist you. We hope to see you back for all of your future automotive needs!

December 06, 2022

Excellent service, easy to get an appt, great people, called when the vehicle was done and did something extra when I dropped off the car More

by Lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Dec 08, 2022 -

Herb Chambers Ford of Westborough responded

Lorrie, thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We appreciate the kind review and hope to see you again next time!

December 02, 2022

Great dealership and staff. I have been going there for years. I must have bought over 10 cars and trucks More

by choushman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Muriuki
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Dec 02, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for choosing Herb Chambers Ford of Westborough for all of your business!

November 29, 2022

Service was excellent, no issues with getting recall repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cann More

by franandlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the review. We apologize for any inconvenience caused by this policy and will make sure this feedback is taken into consideration as we work to continually improve the experiences our customers have with us. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Miguel Silva - General Manager - msilva@herbchambers.com

Nov 30, 2022 -

franandlou responded

Thank you for responding most companies do not I know cars in short supply but another solution is send 2 persons to pick up the car and 2 to bring it back My wife could not be left alone for any length of time. I explained this to receptionist and was told you can only get ride no lloaner or rental Hard to believe with number of vehicles HC has

November 29, 2022

Service has the night before drop off was easy and uncomplicated checked in signed the work order left the keys!! More

by Dpsimone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for sharing your experience! We hope our Herb Chambers Ford of Westborough team has the opportunity to serve you again in the future!

November 29, 2022

My experience at Herb Chambers Ford in Westboro has always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I More

by Paulcat6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your automotive needs! We're grateful for all of your support and look forward to your next visit!

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